PSS International Removals Reviews & Testimonials

4.6 (2,364)

Reviews: 2,364


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

Dave Waterson

Dave Waterson star-alt star-alt star-alt star-alt star-alt

"We are very impressed with the way PSS International handled our move. Our Move Manager, Helen, is very professional, friendly and made complex issues simple. The packing crew were very professional, very respectful of our items, communicated well with us, and worked very fast. Highly recommended."

2 months ago

Linda Henderson

Linda Henderson star-alt star-alt star-alt star-alt star-alt

"The response to my request was fast, and all the relevant information was provided to me with clear instructions. "

2 months ago

Ozan star-alt star-alt star-alt star-alt star-alt

"After our initial inquiry, PSS had there representatives over in two hours who completed the survey and gave sound advice regarding our move. The staff in the office were extremely helpful and supportive, with us along way. The packing team were very polite and helpful as well being professionals, they packed our 3 bed house in a day and was loaded into the..." Read more

2 months ago

Robert Fiaru Ybañez

Robert Fiaru Ybañez star-alt star-alt star-alt star-alt star-alt

"Everything is on time and smooth flowing transaction. Agents over the phone diligently and patiently assisted me with the removal process. I highly recommend their service."

2 months ago

Cathy star-alt star-alt star-alt star-alt star-alt

"PSS have been great to deal with, from the initial enquiry about sending my belongings to Australia, through to collection of my air freight and shipping boxes. Communication has been friendly, professional and timely, and I have felt in very good hands. Collection experience was very smooth - Steve kept me up to date with his ETA, and was efficient and..." Read more

2 months ago

Chris star-alt star-alt star-alt star-alt star-alt

"So far the processes has been seamless. Big thanks to Charlie and Austin for the support. Great company! "

2 months ago

Josh Eff

Josh Eff star-alt star-alt star-alt star-alt star-alt

"At every step of the way PSS has been helpful and accommodating in the removals process. Awaiting delivery but Natasha, Peter, Lauren, Charlotte and Helen have all been excellent. Any changes to plans and costs when going over an agreed upon item limit, have been communicated clearly and in a timely manner. Changes on my end have been handled well. Tom and h..." Read more

2 months ago

Maryrose

Maryrose star-alt star-alt star-alt star-alt star-alt

"5 months and we still don't have our belongings. Terrible communication means we are unsure where they even are and why it's taking so long. All we know is our 5 bags have been split into 2 shipments and from the first shipment something is missing so they are holding the delivery.... We just need some communication and our stuff please!!!!"

2 months ago

Bruce Dye star-alt star-alt star-alt star-alt star-alt

"Great service very friendly definitely would recommend them."

2 months ago

Nick Harvey star-alt star-alt star-alt star-alt star-alt

"Good regular communication with prompt answers to my questions and keeping actively informed on the processes of paperwork"

2 months ago

Sudeep Desaraju

Sudeep Desaraju star-alt star-alt star-alt star-alt star-alt

"Steve was extremely helpful in the pick up process. His professionalism and timeliness is a testament to the PSS standards. Would thoroughly recommend Steve for anyone looking to have their items shipped overseas. "

2 months ago

M Wyatt star-alt star-alt star-alt star-alt star-alt

"Seems great so far, when I had an issue they dealt with it 'was a third party problem' and the walked me through the paperwork."

2 months ago

Yu Wah Ian Chen star-alt star-alt star-alt star-alt star-alt

"Very efficiency, and very polite!"

2 months ago

Steven Shoulder

Steven Shoulder star-alt star-alt star-alt star-alt star-alt

"The whole process from start to finish was made easy by the people dealing with it at PSS. Charlie was great and the guys who came to pick up the boxes were also great. Very nice experience all round..."

2 months ago

William star-alt star-alt star-alt star-alt star-alt

"So far my experience with PSS have been great, someone has been there to help every step of the way and my boxes have been collected just as they said. Great service. "

2 months ago

David star-alt star-alt star-alt star-alt star-alt

"Very good service and great value for money. My third time relocating internationally and PSS are really good and even cheaper than other companies I have used. Steve Charlie and Rachel have really helped to make the process easy and smooth."

2 months ago

Jon Bloom

Jon Bloom star-alt star-alt star-alt star-alt star-alt

"PSS has been a nightmare to deal with. My wife agreed not to post her experiences with this company to get a small amount of compensation, which they forced her to negotiate for several weeks. PSS doesn’t seem to know how to communicate. They are unwilling to take responsibility for their mistakes. The fine print and the formulas they espouse make it easi..." Read more

2 months ago

SDM star-alt star-alt star-alt star-alt star-alt

"Really good experience. Charlie’s communication has been first rate throughout. "

2 months ago

Heather Barnett

Heather Barnett star-alt star-alt star-alt star-alt star-alt

"Thanks to Steve who collected all our belongings on Friday! Really went above and beyond - so helpful and clear about the process - we felt very safe in his hands. So far so good!! Thank you Steve."

2 months ago

Jessica Walker

Jessica Walker star-alt star-alt star-alt star-alt star-alt

"The staff at PSS were incredibly helpful and patient with all my questions. Everything was done seemlessly. Thankyou "

2 months ago

Vanessa Duarte de Carvalho

Vanessa Duarte de Carvalho star-alt star-alt star-alt star-alt star-alt

"Blunt lie saying the reason of delay of refund - which I haven’t received yet - was me refusing. I have emails proving they claimed the refund would be issued only after the shipment is loaded. Also you stated that only deposit was taken from the credit card while the rest was bank transfer As such , you are lying saying this is the normal. The same way th..." Read more

2 months ago

FM star-alt star-alt star-alt star-alt star-alt

"Robert Hurley was exceptional in explaining the service, walking me through the process and giving me assurances at all stages during quite a complex operation. I cannot recommend him highly enough. Overall, the PSS service has exceeded expectations at every stage. I look forward to buying him a beer one day My family are very grateful for such an efficien..." Read more

2 months ago

Candace Bagley

Candace Bagley star-alt star-alt star-alt star-alt star-alt

"We moved from the UK to the US in November 2023, and PSS Removals used packers who crushed our things as they packed them- metal light fixtures were bent, they folded a foam standing mat and broke it to pack it, they dragged a workout machine and scraped the leather and wood all up, packed the dishes so they were all together and half the set broke. It was s..." Read more

2 months ago

Si Klyst star-alt star-alt star-alt star-alt star-alt

"Very clear process from start to finish and quick answers to all my questions. delivery of packaging and collection of shipping all bang on time. Great value for money. "

2 months ago

Ben Davies

Ben Davies star-alt star-alt star-alt star-alt star-alt

"Very helpful from start to finish, had plenty of people help at times when others were busy, had some typical situations that arose but promptly dealt with. "

2 months ago