About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Akbar
Adam Etchells
"Ask for Katie to look after you when your looking for your car as she was great. Unfortunately she's about the best bit although the price for what we bought was good. They operate a "NO HAGGLE policy" from you to them....however not from them to you or the salesman we had Liam was either deaf or thick...explained to him I didn't have £20k in an instant ac..." Read more
a year ago
Robert Taylor
"When car arrived it definitely did not have a full check!! The Tyres are just legal need to change them bout 2months time £400.front left tyre was half flat leaking valve stem !! Both key fobs need new battery’s . Warning light on dash park pilot assist not working got to go to main dealer all they going to fix that problem an give me a courtesy car I will s..." Read more
a year ago
Kenneth Burns
"Bribery to recall Subject Access Request. I have never been placed in a position where i have had to place an official Subject Access Request with a Car Dealership for me to prove that something was not explained to me at the point of purchase, despite being informed after the fact that I had "signed" to say i had been explained about this vital piece of inf..." Read more
a year ago
Huw Jones
"The service I have had from Carsa business leasing has been absolutely atrocious. All was sunshine and promises to start with, but when my situation proved to need a bit more work communication just stopped. Several emails sent with no responses, numerous telephone messages ignored, nothing until I spoke with customer service and told them my next step would..." Read more
a year ago
Kenneth Burns
"Spoken to like dirt by a Sales Manager - rushed out of his office to fend for myself with final handover of car - no explanation about exchange policy, no care about the needs of our 6 year old severely autistic son - really poor customer service - you state that your customer service team are actively responding to my concerns - this is a total fabrication..." Read more
a year ago
Anonymous
"Spoken to like dirt by a Sales Manager - rushed out of his office to fend for myself with final handover of car - no explanation about exchange policy, no care about the needs of our 6 year old severely autistic son - really poor customer service - you state that your customer service team are actively responding to my concerns - this is a total fabrication..." Read more
a year ago
Rocco Muscia
"If i can give less then one star i will ,please be aware of this company they took a 100£ reservation for the car before that they will apply for finance..and then they disappear for 2 weeks and dont give me any answer back the person who i was dealing with TOM MERRIT even dont call me back and when i try to rich him he was always on another line or dealing..." Read more
a year ago
Greg Kent
"Reserved a car with Carsa as soon as the text came through confirming my conversation with the Sales Rep. Paid my £99 reservation fee. 2 days later I get a text saying somebody else has reserved the van and do I want to look for another van. I point out the fact I had reserved it two days previously. I was then told my reservation would be honoured and that..." Read more
a year ago
Kenneth Burns
"Treated like dirt by sales manager. Left to fend for myself with no proper final handover-buyer beware. Not a professional outfit, Not really aware of their duties towards my 6 year old special needs child!"
a year ago
A.
"I went to try a car with them. They said if i don't like the car and decide not to buy it that they will return the 99£ of the booking back. Is being already 3 weeks and that did not happen… they keep promising and nothing… no worthy the time and loss of money. Thieves"
a year ago
Hannah Thomas
"Unable to tax car as not given all documents"
a year ago
Jaz
"Absolute poor service for Car leasing and could not provide an update for 10 days. After taking my initial order and money, It went into a black hole and daily calls to Carsa meant meaningless calls to staff that could not provide an update. I then escalated to their Mgmt or Exec team who could not help close my account and remain open. Poor Service, Poor co..." Read more
a year ago
Balog Szilveszter
"I just a car from Carsa, at the showroom it's not even one person who can answer any question about the car, you will have to wait someone to be able to speak with you over zoom call. I applied fornfinance, I waited for the answer because I needed the car and I applied for another car, so needed the answer, I got no call all day, afternoon at 3pm I called to..." Read more
a year ago
Simon Plumley
"Second purchase from Carsa, not so good this time at all. Was forced into buying Gardx as they had already started to apply before I had agreed the finance! Said something to manager afterwards in he just laughed well it is a good product. Its nothing special and not worth £400! Admin wise has been a nightmare no one gave me any details for this Gardx or the..." Read more
a year ago
Martyn Price
"I bought a car from Carsa almost 3 weeks ago. There was a slight issue with a seat latch which was resolved quickly by a mobile mechanic. However, I am very concerned about the situation regarding service history. I was advised there was a service history (car is 4 years old) and that the service book was at a different site and would be sent out to me...." Read more
a year ago
Damien Jordan
"AVOID AVOID AVOID. These guys have to be some of the biggest liars in the car market! I completed their online valuation tool on their website and it gave me a fair valuation. I was then contacted by their live chat person (who I now know is actually AI apparently) who is asked about the valuation and was assured that this was the valuation and the guys at t..." Read more
a year ago
Laura
"DO NOT BUY A CAR FROM HERE - bought a car in July with 3 months warranty. 2 months later I have issues with my car of which I was told to pay £50 for diagnostics and then they would repair it following the report from Halfords. Called several times and couldn’t get through to anyone in customer care. Was told they can only provide a courtesy car for 3 days..." Read more
a year ago
Andy MacDonald
"Bought an Audi Q3 sport back from CARSA at the end of August 23, I took out extra warranty through CARSA for reassurance. And now the car is sitting on my driveway warning lights on the dash and a message saying no reverse gear, transmission problem. Just over two months since I purchased it from CARSA. Trying to speak with anyone at their customer care is n..." Read more
a year ago
Olie Scarfe
"Lovely to deal with pre sale. Helpful and responsive. Unfortunately, they then reinforced the age old issue consumers have with car dealers; getting shafted in the post sales. Service and comms were great, superb responsiveness all the way through. Guy I dealt with (Hein, I believe) very helpful. Unfortunately the car was delivered with an obvious staining..." Read more
a year ago
Mohamed ALMAZ
"My car-buying ordeal was dreadful. Despite reserving a car and traveling from Blackburn to Bradford, the vehicle emitted a helicopter-like noise. They hadn't inspected it thoroughly beforehand, leaving me waiting for three hours only to be told to consider another car. To top it off, they dropped me off far from the railway station and suggested I walk the r..." Read more
a year ago
Adam Shaw
"Very pushy sales staff that seem to roll-out the same sales pitch to everyone that enters. One staff member quoted to me that “we pile-em high and sell’em cheap”. Not my idea of a quality garage. I know my cars so when I took my vehicle for a test drive and pointed out that the telematics system was faulty, the seat airbag was exposed, the “slam panel” was m..." Read more
a year ago
Andrew Reynolds
"I was sold a car with 1 bolt on the passenger front side. And was told to just sort it myself and send the bill. That solution doesn't match the issue as I could have died on the drive home"
a year ago
RN
"If I could -5 stars I would! This whole process with carsa has been a shambles! Not only was our car dirty when we turned up, we had to wait 5 hours with a tiny baby to go through ‘checks’ after being told our car would be ready to drive away after our test drive. After having the car for 6 weeks the engine blew up and has completely seized! I have currently..." Read more
a year ago
Carl Melia
"Mileage was incorrect from advert Car only had 1 key only told me when I collected car. Was white paint on the seat False advertising"
a year ago
"I purchased a car which I believe has been miss sold by Durham branch unless you can prove to me otherwise. My calls and emails to sales and customer service team have not been responded to. I do not wish to detail my concerns on a public platform at the moment. I want to give you a chance to resolve the issues before I start legal action. You have my detai..." Read more
a year ago