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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

annmarie star-alt star-alt star-alt star-alt star-alt

"I travelled a few miles today to view a car. Test drove it really liked it told if I pay deposit in the morning car was mine.they were getting near to closing, to then receive a text to say car has now been resevered by somebody else. Would definitely not be going to these again don't rate customer service at all. The man we dealt with was to busy running ar..." Read more

a month ago

Ellie Brown star-alt star-alt star-alt star-alt star-alt

"All the staff are lovely and was such a great service, thank you to everyone"

a month ago

Jessica Colling star-alt star-alt star-alt star-alt star-alt

"Had an absolutely wonderful experience with numerous people at Carsa. Liam, Aiden, Katie, Shannon, and Jimmy were all absolutely excellent. They helped me with every single little thing from start to finish. I couldn’t recommend them enough."

a month ago

Graham Cassidy star-alt star-alt star-alt star-alt star-alt

"Thanks so much for your help and advice and making the handover of vehicles so easy and efficient I will definitely be recommending yourselves to my family and friend's."

a month ago

nayab star-alt star-alt star-alt star-alt star-alt

"Buying my new car from carsa, Hein from sales team handled all the sales side and had to go pick my car from Bradford pick up where Becky delt with everything else. Both Hein and Becky absolutely lovely to speak to and so great customer service. Usually buying car is such a stressful job but they handled everything so smooth my car part exchange to getting..." Read more

a month ago

Shane Sewell star-alt star-alt star-alt star-alt star-alt

"I bought a vehicle from carsa southampton and dealt with jimmy. 1st class service from start to finish. Car arrived and presented very clean and all in order .i would most definitely buy ftom there again. Thankyou guys 👍👍"

a month ago

Nisar Khan star-alt star-alt star-alt star-alt star-alt

"Very good quality service and help ful"

a month ago

Aeb star-alt star-alt star-alt star-alt star-alt

"Absolutely amazing experience. All staff friendly, especially Tracy who we mainly dealt with. We’ve never had such a speedy process when buying a car from a dealership, nice and straightforward. Also went with the coarse warranty which was great value for money and gives us peace of mind. Would definitely recommend if anyone is interested in getting a new ca..." Read more

a month ago

Anthony Kendall star-alt star-alt star-alt star-alt star-alt

"On my previous review I gave Carsa 5 stars for customer service and the car they sold me ( Ioniq 5 EV) The car continues to exceed my expectations. During the negotiations I agreed to pay the asking price as I felt it was fair and reasonable. The only concern I had was a poor wiper blade on the passenger side which they said they would replace, however as th..." Read more

2 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"An excellent service from start to finish."

2 months ago

Customer star-alt star-alt star-alt star-alt star-alt

"We went to Carsa Bolton on the second day it had opened. Since then the customer care I received was brilliant. Steve was brilliant throughout and made the process much easier, friendly and comfortable. I'm always nervous to deal with sales assistance as I have found they can be pushy and forceful, however I didn't feel that way with Carsa. I absolutely love..." Read more

2 months ago

holly warmer star-alt star-alt star-alt star-alt star-alt

"POOR AFTERSALES Still waiting for a call back about our vehicle a system warning light keeps flashing on the car we’ve had it since the end of December, we are scared to use the car incase it’s unsafe to drive. We urgently need someone to take a look at the car please, we feel asif we’ve lost all trust in the car now and are not happy with keeping it. We’..." Read more

2 months ago

Mrs Karen Chittenden star-alt star-alt star-alt star-alt star-alt

"From the start to the finish everyone at Carsa was very friendly and helpful , we found our next car and it was available for us to drive away the same day. We didnt feel pressurised to make a decision at anytime but were given useful advice and options. Thanks to Rob Henry in particular, Katie on reception and Hein at the head office."

2 months ago

Colin Eccleston star-alt star-alt star-alt star-alt star-alt

"Nice experience"

2 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"Tracy from Bradford was excellent"

2 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"Overall an excellent procedure throughout the process."

2 months ago

Cameron Jameson star-alt star-alt star-alt star-alt star-alt

"Purchased a car from Carsa January, the sales team were very helpful and accommodating, with not having ability to view the vehicle in person they provided me all the information, images and support to make an educated decision on purchasing. They were very helpful in organising delivery and faster than I had expected. The car arrived and was in better cond..." Read more

2 months ago

Susan star-alt star-alt star-alt star-alt star-alt

"Very friendly staff. Very slick process."

2 months ago

Linda star-alt star-alt star-alt star-alt star-alt

"What can we say? Shabs, who we had previously bought a car from, was just as friendly, helpful and knowledgeable as we remembered and answered our queries very quickly. He responded back to our questions out of hours as he always goes the extra mile. He does his best to get to get us a great deal and he didn’t disappoint! We hadn’t thought about buying from..." Read more

2 months ago

Chris Marsh star-alt star-alt star-alt star-alt star-alt

"Absolutely awful customer experience/service. Called on Thursday to book a test drive on Sunday. All booked no problem. Called again on Saturday to make sure car was at branch and that it would be ready. Was told it was. Went on Sunday and car was not at branch AND had been reserved by someone else and sold. Clearly bad internal communication. WOULD NOT..." Read more

2 months ago

Paul star-alt star-alt star-alt star-alt star-alt

"Good service nice car would recommend this company"

2 months ago

Rio star-alt star-alt star-alt star-alt star-alt

"Great experience purchasing a car from Carsa Mountsorrel, they bought the car up from another garage for me to test drive on the same day. Smooth transaction, Shabs was very helpful and professional and ensured everything was done and ready for me to drive away. Would recommend."

2 months ago

John Lancaster star-alt star-alt star-alt star-alt star-alt

"The staff were friendly & efficient, not pushy & I was amazed how easy buying a car driving it away on the same day was"

2 months ago

Prem Limbu star-alt star-alt star-alt star-alt star-alt

"Throughout the car buying process, Jess, Russ and John provided excellent service for my purchase of a BMW X3. The entire team was friendly and supportive, and I highly recommend them to anyone looking to buy a car. Thank you"

2 months ago

Zamir Shah star-alt star-alt star-alt star-alt star-alt

"The down to earth approach"

2 months ago