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Carsa Reviews & Testimonials

4.5 (4,686)

AutoTrader Reviews: 4,686


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,686 reviews
  4.5/5 average rating

  Showing 4 star reviews only  

Graham Venton star-alt star-alt star-alt star-alt star-alt

"We were very happy with Ian's attention; a pleasant sales approach, and he made a nice cup of tea. The Zoom interaction was not a completely agreeable process; it was very long winded and the sound quality was not good. Technical limitations were frustrating. We decided it was a procedure we would not like to repeat. Also, the Zoom room was unpleasantly hot,..." Read more

2 years ago

Mr Patel star-alt star-alt star-alt star-alt star-alt

"Prem was great to help as we bought new car from Carsa . Really liked customer service provided by Carsa ."

2 years ago

Martin Breeze star-alt star-alt star-alt star-alt star-alt

"Just brilliant guys thanks"

2 years ago

Geoff Toomer star-alt star-alt star-alt star-alt star-alt

"Very happy with the relaxed approach and leaving me and my wife alone for the test drive"

2 years ago

Emma R star-alt star-alt star-alt star-alt star-alt

"Buying was easy and helpful, We reserved the car on Monday to not miss out on seeing it as there was people booked to view it before us. With the current market we didn't take the chance. we viewed the car that evening and took it for a test drive. we both liked the car and were happy to proceed except the fact it had a noise coming from the engine and was o..." Read more

2 years ago

Russell James star-alt star-alt star-alt star-alt star-alt

"Efficient and straightforward, dealing with all paperwork smoothly. Ian was helpful."

2 years ago

James Ward star-alt star-alt star-alt star-alt star-alt

"All I can say is that the vehicle was as advertised and what I was looking for. we didn’t purchase at the time, but went away, thought about it and came back to do the deal, The staff were very helpful. No fault there. doing the transaction over zoom was an interesting experience."

2 years ago

Karen star-alt star-alt star-alt star-alt star-alt

"Anil was very helpful and the other staff were nice. Happy with the car bought and price for trade of my car. All my questions were answered."

2 years ago

Karen star-alt star-alt star-alt star-alt star-alt

"I was happy with my car, the service was great. I was worried because it was a big investment for me but I was reassured. I feel I can contact the dealership if I have any issues over the next few weeks."

2 years ago

Paul Farin star-alt star-alt star-alt star-alt star-alt

"Smooth and comfy"

2 years ago

Hazera Noory star-alt star-alt star-alt star-alt star-alt

"I found a car i liked on auto trader, left my number for a call & message to arrange a test drive. Someone called me back later to book me in, very polite on the phone. Really good customer services from all the sales team and especially the showroom hosts. All done via Zoom, no hard sell but support to make your own financial choices. Easy to book a test dr..." Read more

2 years ago

Carrie star-alt star-alt star-alt star-alt star-alt

"On the whole, customer service was excellent: the staff were friendly and knowledgeable, welcoming and helpful and I didn't feel under pressure at any point. My only complaint would be a lack of communication from the handover team. They failed to acknowledge or respond to any of my emails. However, Rosie, on customer services, was excellent and soon sorted..." Read more

2 years ago

thechardy star-alt star-alt star-alt star-alt star-alt

"Salespeople were great and helpful. Buying process was quite drawn out and the valet of the car could have been better. Mud in the footwell and dirty car mats and crumbs in the back. Overall a happy customer but few improvements could be made."

2 years ago

MUHAMMAD HUSSAIN KAMAL star-alt star-alt star-alt star-alt star-alt

"No discount available anyway good service"

2 years ago

Nadia star-alt star-alt star-alt star-alt star-alt

"Quick and same day drive away. They were helpful."

2 years ago

Mariaus star-alt star-alt star-alt star-alt star-alt

"Yes my experience was good, staff were helpful. The video payment and chat was a first. Process seemed a bit long."

2 years ago

Richard Makinson star-alt star-alt star-alt star-alt star-alt

"It took a while after arriving to be seen, but Sadiya was very nice, and took me for a test drive. The zoom sales experience was a little unusual and time consuming. Quite satisfied overall though."

2 years ago

Jeremy Wightman star-alt star-alt star-alt star-alt star-alt

"Attentive staff and clear communication. Shame the car was not on site at the arranged time.. but once sorted all ran smoothly"

2 years ago

Martin Allen star-alt star-alt star-alt star-alt star-alt

"Good service from staff. Strange way to buy a car. Served by Sidra"

2 years ago

Andrea star-alt star-alt star-alt star-alt star-alt

"Hadn’t planned on driving a car away and process took quite a long time but staff were great and very helpful. Thanks Sidra, Malcolm and Tom"

2 years ago

Barry Haysom star-alt star-alt star-alt star-alt star-alt

"We felt that the representative Ian was patient and keen to get thing right. However Events out of his control were a little hectic and he was back and forth asking further questions. We felt that the approach in your reception office, on the following day, were a bit stark in that our documents were just taken without any real explanation and that we would..." Read more

2 years ago

Andrew fisher star-alt star-alt star-alt star-alt star-alt

"I was taken by surprise with the difference involved from the normal car purchasing procedure. I found the experience refreshing, the staff on site welcoming and the zoom type meeting challenging but thorough and honest."

2 years ago

Frederics Cooper star-alt star-alt star-alt star-alt star-alt

"Sadiya is an absolute star in the Bradford branch. I am very grateful for her help. She is polite, friendly, and extremely helpful as well as professional. She is a great asset to the company. However there are some issues I would like to address (not related to Sadiya) I would like to hear back from Carsa."

2 years ago

customer star-alt star-alt star-alt star-alt star-alt

"Helpful and friendly proactive team."

2 years ago

James Baxter star-alt star-alt star-alt star-alt star-alt

"Ian was great very helpful and welcoming. Great job !"

2 years ago