About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Lee Crawford
Antonio Ciornei
"Very cheap company, even the safety nut it was missing, be aware, Carsa wants cash in careless about you customer. Take your trusting mechanic with you otherwise you will be scammed"
a year ago
Phil Brazier
"Took 5 hours to get anywhere near getting a deal done after we had already chosen the car we wanted. Kept getting fobbed off with excuses of head office short staffed, technology issues, someone on lunch and they are with a customer. Each one of these from a different person and kept getting told it’ll be 5 minutes. Absolute joke. We were stood there asking..." Read more
a year ago
Evann Graham
"First of all got told my car payment would be £240 a month to then get to the final details of sorting the car to there been a mistake & it ended up coming out at £260 because someone had made a mistake with the figures. Not my fault but it’s me in a cost of living crisis having to fork out more money than needed. Already sold my car so not much I could do b..." Read more
a year ago
David Brown
"Absolutely shocking company to deal with. They give you a price on a vehicle expecting to knock the price down and when they can’t they look for any excuse not pay the figure agreed. To be told that someone is getting sacked on Monday seems very unprofessional, as is whole process of dealing with them. Communication is poor. The £99 takes an age to be return..." Read more
a year ago
Anonymous
"Car not properly prepared for viewing. I flew over to see the car but interior valeting was not done properly. Want to mention one thing that what is the point of buying from a dealer when you are offered a 15£ valeting. The car needs to be at least clean from inside and ready for customer for viewing and things should be mentioned to the customer before arr..." Read more
a year ago
Darren Taylor
"I bought a car with full service history in May 23 for £24k. We quickly realised on our way home that the service history was missing. So phoned Carsa to let them know and they said they would send it in the post. This never materialised! I have contacted on numerous times by phone and WhatsApp with promises that it will be dealt with. I’m afraid has never b..." Read more
a year ago
Charlotte Hughes
"Myself and my partner were really disappointed with our experience considering we were there to get our dream car. The sales man didn’t try to sell us a car and told us that ‘if we don’t buy the car someone else will’. He was moaning about how quiet it was and how he hadn’t sold anything as of yet (so you would’ve thought a potential sale would have motivat..." Read more
a year ago
Michael Chapman-Johns
"Shockingly poor customer service from as lady in sales. Condescending, rude, interrupting me when I was giving honest and accurate feedback on how misleading the website layout was and giving some user feedback. I tried to suggest putting the finance example at the bottom of the web page or making it accurate to the car's ACTUAL price. Or even placing the..." Read more
a year ago
john
"Can Malcolm effany contact me regarding a warranty that was taken out with the car I bought of carsa reg plate Hk22 UPN warranty not worth the paper it’s written on it runs concurrently for 2 years along with 1 year 8 months of the manufacturers warranty meaning 2 warranty’s running at the same time I was told it is as good as a manufacturers warranty but fi..." Read more
a year ago
N E
"Totally bad experience with Carsa Bradford. Incompetent and unhelpful staff. Wasted three weekends going back and forth with them. I strongly do not reccomend if you value your time and customer satisfaction."
a year ago
Lucie Warren
"Awful customer service. I paid the £99 deposit to reserve a car and had agreed home delivery. However, I wasn't contacted about the home delivery and when I tried to call - I never got through to an agent. I used the WhatsApp chat to contact Carsa and was told that the delivery manager had been attempting to contact me and left voicemails (this was untrue)...." Read more
a year ago
Phil Mcleod
"I purchased my vehicle 14/7/23 from Southampton. The on the day experience was all good and no complaints. And then, and then the after sales. This is a whole different story. I still haven’t receive my V5 document and I’ve been promised it will be dealt with, nothing. I’ve been promised a call from a Manager, nothing. I’ve been passed to pillar and post and..." Read more
a year ago
customer
"Wrong information all the times!! 1. Car features (The web said the car equipped Apple CarPlay but does not). 2. Staff gave wrong car collection period (Before I paid the deposit, the staff said I can collect in 3 weeks, after that, they said I must collect in 72 hours, inconvenience caused) 3. Very bad in after sales (No email reply until now, after 5 days..." Read more
a year ago
Mr. Delauren Ambadi
"Absolutely horrible experience from start to finish, communication was poor and not forthcoming, was told to come for collection as there was an approval in place only to be told after traveling close to 6 hours from Wales that I cannot collect as there are further requirements which the finance Company is requesting. I had no other option than to travel ba..." Read more
a year ago
John
"I have to say buying a car from Carsa was not a pleasant experience. Found the car I wanted, different price online to that displayed on the car. Road tested the car but had to stop for fuel as it was empty, because of stopping for fuel a different road test route was used which meant only a short motorway trip was made....this turned out to be a mistake, on..." Read more
a year ago
Anonymous
"I have to say buying a car from Carsa was not a pleasant experience. Found the car I wanted, different price online to that displayed on the car. Road tested the car but had to stop for fuel as it was empty, because of stopping for fuel a different road test route was used which meant only a short motorway trip was made....this turned out to be a mistake, on..." Read more
a year ago
Mr Clive Dias
"I am trying to chase my refund which was taken while purchasing my car and they keep telling me it will take 10days every time I call. I tried to explain myself and they would not listen to what I have to say and kept speaking over me. There is no customer service at all with this company and I am surely going to get in touch with a motor ombudsman to see if..." Read more
a year ago
Consumer
"Quiet literally had the worse sales experience ever today when dealing with this company. Having sat in the dealership for over 4 hours in total (at 7 months pregnant that’s not comfortable), being credit checked, having figures put in front of us showing us what the finance company had offered and being told to have some lunch and arrange our insurance (key..." Read more
a year ago
Scott HOLLIDAY
"Need to sort their customer service out. I called regarding a Tesla and was met by someone on the other end of the line with I'm Horny by Mouse T, blazing in the background. I couldn't hear them properly and they could not hear me, so I asked to be put through to a sales rep. They took my details but never got back to me. I ended up buying from Tesla di..." Read more
a year ago
Ameyah
"When we arrived there were only 2 people working but lots of people booked in. We agreed we would like to speak to someone about purchasing the car and we’re told this had to be done via zoom and it could take up to an hour. 2 hours later we joined a call and tried to make a deal as the car had damage to it which was not described on the advert. After this c..." Read more
a year ago
Callum Ross
"If I could rate this garage 0 stars, I would. I called in advance regarding a Mercedes car for over £23K, left a £99 as requested by the customer service agent. Booked an appointment to view the car, I arrived with my father and couldn’t find any staff whatsoever in the tiny little garage, was left waiting for about 25 minutes before someone came over and sa..." Read more
a year ago
Ryan L
"After test driving a car I was pressured by the sales person to put down a deposit for the car, since requesting a refund which the sales guy said would be 3 days I still have not received this and have had no communication. Avoid this dealer if you don't want to be pressured into a deal"
a year ago
colin jones
"they claim they do a 204-point mechanical and cosmetic check but do they as there was a few things on my check sheet that was marked as checked but clearly was not as one of the boxes was checking to see if there had been any recalls but when i picked my car up and i checked the manufactures website and the gov.uk websites both said it had a urgent recall f..." Read more
a year ago
blue
"delivered car ok,but since then disgraceful service,hadnt received log book or service history.got in touch when endless times .on phone in total over 30 mins and just cut off,left on chat line for over an hour while morgan the op went home.customer 'DONT'care service is a joke,only because i was going to omsbudsman i now have logbook on the way.still no ser..." Read more
a year ago
"What a nightmare! I was so excited, having spent months finding the perfect car I picked it up just before I went on holiday, the whole time I was away I couldn't wait to get back and drive the car! But that's when the trouble started. I heard a strange vibrating noise which was very noticeable and annoying, I gave it some miles to see if it would go awa..." Read more
a year ago