About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Chandra
Jane Davies
"Incredibly poor service all round. Enquired about a car paid £99 to secure and arranged to collect then did not hear from anyone!!! Chased them for 3 days via phone and text but no one got back to us. Even when completely exasperated and perplexed by their lack customer service I called and cancelled requesting £99 back and said we would go else where..... t..." Read more
a year ago
Dan Thomas
"Brought a 2019 Golf R, within a week I had fault on the dashboard (front assist) and weird squeaky noise from the from suspension. I told them about this and they said they would CC their customer service team in. However the big part is they offer £500 warranty for 3 months. Which based on the faults on the car will Be way above the £500, makes sense whe..." Read more
a year ago
Dan Thomas
"Brought a golf R within a week two lights come on the dash board ( No front assist and weird squeaky noise from the front suspension. I can see why they push to sale an expensive warranty after the sale . I did had one missed call from the company due to this but that’s it!! No voicemail nothing! The prices I am gettin from the fault the car has is way ov..." Read more
a year ago
Uzair
"Awful service. Rude and misbehaved. Had appointment for 4pm but wait till 6:30 and than sales person was on hurry because he wants to go home. Insurance was committed over the phone but when i reached they said system is not working."
a year ago
Dave Pacey
"So to add to my previous review I informed the manager that it was the alternator I was told it’s just a dead battery so after missing a days work and waiting till early tea time I had a new battery fitted I used the car 3 times and you guessed it the car broke down again informed them of the situation they wanted me to catch an Uber (they would reimburse me..." Read more
a year ago
Mr Phillip Blake
"5 star treatment when selling me the vehicle. 1 star treatment thereafter. I had a few issues that needed resolving and tried to get in touch with customer care / services by phone. Automated reply said their mailbox was full. Rang sales department who answered after a few minutes. Promised to get customer services to call me back within 48 hours ...still wa..." Read more
a year ago
Dave Pacey
"Bought a car from the mountsorrell branch was told if I collected it the day they rang I would get £300 knocked off and a full tank as it was the last day of the month I thought I’d help the salesman earn his cut I was there for a good couple hours with my partner and 2 year old son ended up not being able to take the car so wasted journey over 80 mile round..." Read more
a year ago
MR DAVID ROBERTS
"After sales service and communication is extremely poor. Car had issues when purchased, which Carsa arranged to for the car to go into a garage for repairs. Couldn’t get anyone to answer the phone at Carsa to settle an invoice, meaning I was left without a car for 5 days, for what should have been 1-2 days work maximum. There are still outstanding issues wi..." Read more
a year ago
Emma
"Terrible experience at Carsa Bradford. Not enough staff working so had to wait for 10-15mins on arrival with no staff in sight at all even though we had an appointment booked. After viewing the car, we were then accompanied on the test drive by a member of staff and told there was a set route we had to take- only 1.5 miles up the road and back. For me and m..." Read more
a year ago
Glen Larkin
"1.We were kept waiting over two hours because there were only two staff trying to deal with numerous sales and witnessing people giving up and asking for their documents and keys back so they could leave (not good) 2. After agreeing a price for my trade in previously and then driving from Rotherham to Bradford to complete the sale was then told that my trade..." Read more
a year ago
David Holmes
"I paid £99 to reserve a Skoda Superb which was, I gather, brought from Bradford to Southampton, for me to view. I'd also phoned to say I'd like a look at another Skoda Superb, which had recently come on to their books. I was advised to book that one in my wife's name. After a 50 mile journey, we arrive to find the one that was reserved was blocked in by abou..." Read more
a year ago
stephen Spencer
"Omg, the worst car buying experience ever in 33 years of owning and buying cars. Absolute joke from start to finish went on a test drive, just up the road. The person in the back not a sales person. Not got a clue her name or job role. Knew ball all about the car. We'd found a few problems with the car but was raining. Then waited Absolutely ages for a zoo..." Read more
a year ago
Michael
"Telephoned carsa informing of the major problems with car I just purchased from them.NOT A SINGLE REPLAY back .Very very poor after sales."
a year ago
Kathryn Douglas
"Carsa at Mountsorrel. The worst car buying experience in my life. The car should’ve had a 214 point vehicle check. Within 24 hours it was evident this hadn’t been done. Spark plugs badly corroded, injector coils water damaged, passenger speaker inoperable. Misfiring, Nox sensor fault, rear diff problem. Going backwards and forwards trying to sort the car ou..." Read more
a year ago
Mr Kevin Hartley - Fresh Is Best
"All I would say is make sure you do your homework and read the T&Cs. Lot of incompetence from the floor staff. They will try to upsell extras and warranties, shine protection etc. Check and make sure the car you are buying qualifies! I am not bitter, just wasted three weeks of my time!"
a year ago
Mubbashar Choudary
"Very unprofessional staff, rude manner, very bad demeanor. No, customer service skills. Each time we asked a question it felt like we shouldn't have done, we we felt guilty, one of the representatives who went for the test drive (Jamie) he was very untidy and no customer service skills. Very blunt with his replies, I would never use Carsa again and certainl..." Read more
a year ago
Nick Mitchell
"Purchased a vehicle with what was advertised as having service history. Questioned why the service book wasn't in the vehicle and was told there all in Southampton office and will be sent out. This should of raised a red flag but naively I believed it. No service history book but instead an emailed sheet saying its had 2 services. Poor show to say the leas..." Read more
a year ago
Zerin
"The inspection report stated everything was working. After bringing it home we found the rear brake light not working, left indicator not working. We took it to the garage the next day and were told The electrical wiring to the lights and indicator is damaged. Inspection report specifically mentions it’s all working"
a year ago
KC
"Definitely not recommended to deal with Carsa. It will waste your time to wait for a video conference at the show room and you have deal with a lot of different people for the purchase. Even you have mentioned too many time to these people that the parcel cover was broken (a 3 years old MB A200), Carsa had agreed to replace it before confirm the deal and I..." Read more
a year ago
Tim
"Purchased a car and engine maintenance light came on 4 hours later. Called Carsa luckily they agreed to refund. The salesman tried his best to convince me that this was normal as the light should have been turned off after the service. Absolutely nonsense as the light was never on and came on hours later. Car was booked in for a checkup and I was advised o..." Read more
a year ago
Tim
"Purchased a car and engine maintenance light came on 4 hours later. Called Carsa luckily they agreed to refund. The salesman tried his best to convince me that this was normal as the light should have been turned off after the service. Absolutely nonsense as the light was never on and came on hours later. Car was booked in for a checkup and I was advised o..." Read more
a year ago
Tim
"Purchased a car and engine maintenance light came on 4 hours later. Called Carsa luckily they agreed to refund. The salesman tried his best to convince me that this was normal as the light should have been turned off after the service. Absolutely nonsense as the light was never on and came on hours later. Car was booked in for a checkup and I was advised o..." Read more
a year ago
Dean Comby
"I enquired about a car on the 28th of june. They called me the nxt day to sort out my pcp package then i uploaded pics etc of my current car to get a price (all good) got my pcp arranged by the 30th and ready to go I arranged to pick the car up from the bradford branch on the 5th of July as it was coming up from Southampton on the 4th. I drove 85 mile to th..." Read more
a year ago
Callum Boyle
"Sold me a car, 65 plate, took it for a test drive and everything was fine. Driving off with the car after purchase, the engine management light came on and the car went into limp mode. I brought it back and they scanned the code & it came back with a fuel sensor, said I would be fine to drive home (To Scotland). Broke down as soon as we hit the M6, and had t..." Read more
a year ago
"Sold faulty car! Stay away from these people!! This is really sad that I bought my car from Carsa believing that they were a reputed dealer, and thought that they sell road worthy cars, but they were no where near. I was told that 204-point vehicle inspection was carried out on the vehicle prior to the sell, and I believed that the dealer would do safety ch..." Read more
a year ago