About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Charlie
Rob
"The start of the experience was smooth. The call centre were attentive and moved forward my enquiry, application and offer forward. However, the day of receiving the car was scarred by chaos. On first inspection of the car, a front bumper was scuffed and chipped. This was buffed/cleaned but didn’t come good. A price reduction on the vehicle was offered, ho..." Read more
a year ago
Andrea Cincotta
"It was the worst experience ever with a car dealership. CARSA is a Business, don't expect anything better from them. I went to look at a car I had booked online, and when I drove it all seemed ok, however, the CARSA dealer in Southampton has placed a temporary number plate in front of the windscreen to hide a chip in the windscreen. Obviously, I didn't see t..." Read more
a year ago
Sabna Rajabi
"Not good customer service and help the customer with the issues with nice service."
2 years ago
Colin Youlton
"Too good to be true, cars are cheap because they are poor quality, said on website no chips or scratches visible from two metres away, we spotted one from twenty metres away it was that big. Interior seat plastics were heavily scratched resulting in us walking away from car. We had traveled 2 hours and were expecting to drive home in a new car but after seei..." Read more
2 years ago
Daniel M
"Awful,The new car had problems with the brakes they did offer to maybe replace them depending on cost THEN the car had a engine problem so i took the car back, i px my old car so when i got it back all the mats were gone they only gave me 1 key back at the time but they did send me the other 1,they said the cldnt find the v5 so i had to apply for another 1 w..." Read more
2 years ago
Andrew Young
"The car is brilliant, however there was a complete lack of communication from Carsa. After I paid the deposit, I was the one who had to keep calling and asking when I’d receive more information. They even asked for payment without me receiving any invoice. The process was very frustrating, the only good thing was the car itself."
2 years ago
Nigel Edwards
"Was my experience not typical? I don't know, but I feel it deserves to be shared. I paid a deposit to buy a car and said I couldn't make it that weekend, which was 29th & 30th April, but would be okay to come the following weekend. However Carsa were keen to make the sale before month-end and offered me an extra £500 for my part-ex as an incentive, so I reo..." Read more
2 years ago
Kana Aravinthan
"Do not buy a car and do your review as they will encourage you to do so (immediately-do not fall for CARSA trick) ,do the review after few months after you have driven the car properly and also properly checked by AA or RAC etc if possible, I had a really bad experience with CARSA , bought a car for nearly 12K last July and done only 3000 miles so far and it..." Read more
2 years ago
Kaylan Holmes
"Avoid this dealership!! Especially the manager Martin! Reserved an Audi S3 (OY62 ONH) with an appointment on the 26/5/23 at 5pm. I was taken out for a test drive by a nice and polite woman. There was a few issues with the car: - ESC light came on when started - Rear pads have 3mm left - No history of waterpump and cambelt being changed - Poorly refurbishe..." Read more
2 years ago
Terry Price
"Buyers beware! CARSA previously known as the appalling and closed down Imperial Cars. Same director. Beware, you will be taken to a little intimidating room out the back to be confronted by a raft of cameras and sound equipment as well as a large TV to which you will be talking to a pushy man. NO GDPR signs or warning that you are going to be recorded. I exp..." Read more
2 years ago
Paul Scott
"Please save yourself money and time . The worst car sales company I’ve ever had the misfortune to deal with. Lied 3 times about fixing my car when I purchased from them . Firstly the car was never fixed in the first place . Secondly they used parts that weren’t road legal in the uk . Third time they used reconditioned parts that failed a few months after the..." Read more
2 years ago
Tom Bridge
"Terrible experience, I thought I had agreed a price only to go and pick the car up and the price went up £400! Wasted over 4 hours this weekend trying to buy a car from them. I went in on Saturday and test drove a car I liked. The sales people were keen to strike a deal so droped the price by approx £800 I explained that the price looked good but I had oth..." Read more
2 years ago
Kana Aravinthan
"Do not buy a car and do your review as they will encourage you to do so (immediately-do not fall for CARSA trick) ,do the review after few months after you have driven the car properly and also properly checked by AA or RAC etc if possible, I had a really bad experience with CARSA , bought a car for nearly 12K last July and done only 3000 miles so far and i..." Read more
2 years ago
Reece
"Really bad service from sales team! Raised with customer care but nothing back after teo weeks! However really good service at the loughborough branch from (Prem) was really helpful and polite!!"
2 years ago
Mireille
"Quote stated “on the road price”, after I’d paid for the car was then asked to pay road tax. Manager apologised, agreed it was misleading & offered £25 petrol as compensation (car tax was £180). Confusion with comms beforehand too. Agreed date/time for collection with Andrea, then received a message the next day to arrange date/time. Tried calling 3 x to cl..." Read more
2 years ago
Bella
"Mystified by the good reviews. We wanted a car but they wouldn't hold it for more then 3 days. They still took our deposit though. Then someone else reserved it and they held it for 5 days. Then they released it but we decided not to proceed as it felt fishy. Then my phone bill came thorough and I had a load of charges from calling their 0845 number from w..." Read more
2 years ago
Neil Lockhart
"After phoning and booking an appointment to view a car, we travelled over 2 hrs. to Mount Sorrel only to be left sitting around for an hour. Only after the third time of speaking to someone was I informed the car had been sold. After this experience of the company, not only would I never think of buying from them I would actively discourage any one I knew fr..." Read more
2 years ago
Paul Scott
"PLEASE Read this review: it may save you a lot of money. This is a relatively long review for which I apologise but it’s been a long painful experience with Carsa. I purchased a 2018 Bmw 3 series estate back in July 2019. I had wanted a BMW for a number of years and this really did fit the bill. Prior to purchasing the car I noted that the front near side he..." Read more
2 years ago
MARK DIXON BIRD
"Although the lady dealing with me was very polite, apologetic and helpful, the time taken to process and get the car was bordering on ridiculous Appointment made for 1:30pm, arrived at 1:15pm and I didn’t leave the garage until after 5pm So much waiting about"
2 years ago
Lisa Hebden
"The one star is for the amazing Anna who was lovely on collection. Got home from driving my car away to a chip in my windscreen which was obviously there before I went. They won’t fix and I got a really arrogant email from someone basically saying the car was sold as seen. Yes it was however I collected and it was such a rush as the shop was closing. Neve..." Read more
2 years ago
Henry Hooks
"If I could give zero I would. Awful customer care won't let me return the evoque under consumer rights act even though I purchased on 07.03.23 chip in windscreen then wouldn't start after only 2 weeks cost me hundreds in the garage horrible situation. Wouldn't help towards breakdown costs. Battery wasn't connected handvrake failed most horrifying experience..." Read more
2 years ago
Agha Gee
"Looked at a car on Auto trader and got in contact with Carsa. They started of great over the phone telling me about the services and location for the vehicle. Gave a price for my car even though it was low they gave me the same amount to match a local garage who had a similar car but different colour. So I secured the car with a £100 payment and finalised t..." Read more
2 years ago
Andonis100
"After my recent car delivery 2 weeks ago I’ve noticed there was damage on the vehicle as soon as it was delivered , I rung carsa but was told that they can’t deal with it over the phone and to email carsa customer services and said I would hear back within 2 days it’s now been two weeks and still not heard a thing back , I’ve tried multiple times but no one..." Read more
2 years ago
Mario A
"I bought a Golf mk7 yesterday . Car Was great during my 20 mins test drive. Looks great, process was fairly straight forward. However within 2 hours of driving it home, 5 different error messages started displaying on my dashboard for no reason, regarding various types of technical issues. I have notified carsa today (sat) and they will give me a call bac..." Read more
2 years ago
"Southampton branch the show room staff were awful. Will not use. Would not recommend Tried purchasing a vehicle and the show room staff didn’t have a clue about the car itself about the features etc. Two women that were staff were rude to me especially one giving me constant evil glare which made me feel so unwelcome. When waiting to be spoken to about the..." Read more
a year ago