About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Henry Hooks
Dosanjh
"I put 100 pound to reserve the car and I change my mind but carsa did not my money back"
2 years ago
Mulatto
"I bought a car last month process was fairly easy however the car has many issues and it’s been spray painted to hide certain wear and tear. Gear isn’t working properly and I am absolutely livid as I thought this was a trusted dealership! I don’t recommend anyone to buy from them absolutely ridiculous spending thousands on a car that doesn’t even bloody work..." Read more
2 years ago
Debnam
"Told my money wasn’t transferred when I was on my way to collect my new car. Show room seemed cold and no one about initially. also a lady appeared asked for my driving lisencr and took it off somewhere - told me my finance was not approved and I would be going into a room to discuss. I said their money was transferred on the Monday earlier that week???-..." Read more
2 years ago
Laura Eves
"Slack communication Show room was weird, eery & no customer service whatsoever"
2 years ago
Tash
"Far from easy, the people are nice the process is far from customer focused, very much a cost cutting exercise The garage we went to pick up our car from had 4 members of staff pretty much looking for something to do but unavailable to help as they relied on head office via zoom…… All bits missing out of the boot towing eye ect…. And was a negotiation that..." Read more
2 years ago
Sam Forbes
"At no point in my visit to the Southampton branch was I made to feel welcome. I arrived and was handed a set of keys to take the car out for a test drive. No show around the car just off you go. After I returned from the test drive I agreed to purchase the car. I was then told to take a seat where I waited and waited. Eventually someone said that they are re..." Read more
2 years ago
Mr Pearce
"Told us the car was in perfect condition but this wasn’t true. Car tires also very low tread. Other issues with the car and found the service quite bad and process unpleasant."
2 years ago
William
"My first impressions were very good. I loved the car and purchased it with the agreement that a service and MOT would be carried out as part of the deal. They were both done. However my mileage on the MOT was recorded in km. I raised this with the sales manager who said it didn't matter, however it mattered to me. I've complained to customer care but they ha..." Read more
2 years ago
Lisa Birdsall
"Was called this am to advise the car I was due to view had arrived in Bradford early and I could make an appointment to see today instead of the 3 days time they originally told me. I was travelling from Leeds. At arriving Carsa Bradford there was only 1 customer advisor as “everyone has called in” and he was sure the car I came to view wasnt there Long stor..." Read more
2 years ago
Syed
"Provide quality services"
2 years ago
harrison honan
"On my 6th day of work for the company I was verbally abused and offered out for a fight by the regional manager Pete. I tried to contact the head manager Russ but was given no number or proper apology. To add insult to injury Saturday the 4th March I was treated to a similar experience by the manager Lauren screamed at threatening me to take my wages. Outrag..." Read more
2 years ago
Mr Hitchmough
"Car advertised as arrived which it turns out they have not got Completed their PX valuation on line eventually came back with an offer of 3k less totally unethical way of operating"
2 years ago
John Philip Grindley
"I paid a deposit on a car, booked a slot over the phone to go in and purchase it with no part-ex, and they called me the day before telling me that they had sold the car to someone else but could they help me find another one? Unbelievably unprofessional. Not going back."
2 years ago
customer
"Carsa sent me the wrong documents meaning a massive GDPR breach. (Containing name, address, financial details of loan agreements). Customer Services were not apologetic and do not understand the level of seriousness this is. Got called “stupid” on the phone as I wanted to remove the warranty, as a young girl I find this unacceptable. I understand they have..." Read more
2 years ago
Sammy
"Car was good priced until collection day. I asked questions that were sugar coated until I arrived on the day to find out differently. Read the fine prints."
2 years ago
Daniel Chapman
"On Feb 3rd I paid a visit to view a Mercedes C220, after the test drive I told Sidra (who was very good) about an issue with steering alignment, as I demonstrated it to her whilst out on the test drive. Upon placing the deposit on Sunday 5th Feb, I noted with Tracy a few issues that needed to be rectified, The agreement was: Rear tyres odd: one side is a win..." Read more
2 years ago
Pankaj Bisht
"The real character of a person/business will come out when the going is not straightforward. After 15 minutes of driving the Hyundai Tuscon car out of their Southhampton outlet, the sunroof of the car exploded. I went back to the Carsa Dealer and they had an internal discussion after that their first response to me was, they can't take any responsibility fo..." Read more
2 years ago
Kim Miles
"If 0 was available that's what I would give! ***AVOID AT ALL COSTS!!*** They ask customers to leave a review as soon as you buy the car, but I would implore you to read the experiences of customers post-sale! Like others have experienced if you read the reviews, the car is not a 'reliable' vehicle, the 100 point check is clearly just a visual inspection..." Read more
2 years ago
Martin M
"Terrible experience with Carsa who chopped and changed APR % without informing me and who refused to take ownership of the problem or responsibility for it. Lack of staff kept me waiting 4hrs and a poor online zoom system for the handover of documents with a manager at a remote location failed whereby I was unable to get car. Do not trust Carsa. They will ch..." Read more
2 years ago
Nicola Hillier
"I bought a car from this company exactly a year ago. I decided to sell it recently and when the person buying the car inspected it they said it had been in a bump/crash at some stage and the front plate had been taken off and resprayed then refitted. He said this had been done to a poor standard and he showed me the proof which I took photos of. He said he w..." Read more
2 years ago
Taylor
"Staff individually were very pleasant, friendly and attentive. BUT there was too much time spent hanging around, with the need to deal with a different member of staff for each stage. It took over 3 1/2 hours to complete the purchase from arriving, test drive, completing purchase and leaving. Also didn't like that after the test drive my driving licence w..." Read more
2 years ago
Ellsea13
"I bought a car from the Southampton office in January 2023, and part exchanged my existing car. Whilst we had struck a deal a few days earlier, my entire purchase experience felt detached, disjointed and distanced. Firstly, all dealings with the salespeople were carried out over Zoom calls to a “centralised” office. The staff in the Southampton office were..." Read more
2 years ago
Mr Sean Lynch
"Agreed to sell car to this company who arranged for collection through presumably one of their delivery agents. On arrival and despite the collection agent advising the car was as described, the Carsa rep tried to knock £400 off the agreed auction bid price. When I refused but still agreed to reduce the price by £200 they agreed and even emailed sale agreeme..." Read more
2 years ago
Finn
"Found a perfect car and rang to find out about viewing the car, i explained i had never purchased a car this way and would need help with the process, i asked where the car was in the country so i could view it and was informed that the car can be shipped free of charge to a nearby location so i could view it and make a decision. an appointment was mage for..." Read more
2 years ago
"If I could give zero I would. Awful customer care won't let me return the evoque under consumer rights act even though I purchased on 07.03.23 chip in windscreen then wouldn't start after only 2 weeks cost me hundreds in the garage horrible situation. Wouldn't help towards breakdown costs. Battery wasn't connected handvrake failed most horrifying experience..." Read more
2 years ago