About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Eddie
AAMIR RIAZ
"I was given faulty car, from the day one, there was smoke smell inside the car but I thought they have changed discs and pads and that’s why it will go away, we went to Scotland, my children were coughing, when I came back, I called them they said latest appointment they can get in their Garage will be at least 2 weeks, was advised to go to your own nearest..." Read more
2 years ago
Frances Barker
"My experience when collecting my vehicle from the Bradford branch was horrendous! A member of staff swore at me and walked off all because i was annoyed I had been waiting in the building for 4 hours when I was only suppose to be collecting my vehicle and was told it was a quick process!! I then couldn’t get the 5 day insurance as the car had been previously..." Read more
2 years ago
Mr Turner
"The experience you get is very different to how they advertise. I was expecting to purchase a car that had been checked over and problems fixed. However, what i received was a car that had damage to the bonnet, wheels, wing mirror and window. No acceptance of ownership and therefore a take it or leave it attitude once you are emotionally attached."
2 years ago
Nathaniel Coyle-palmer
"Where do I start,the staff were very lovely,but after buying a merc a200 premium for £25010 including the premium 1 years warranty reg kp19yhc,within four days having the car it was fine no problems whatsoever,then intermittent starting problems it started first time and sometimes could take 6 times to start,phoned carsa within 7days cooling off period to sa..." Read more
2 years ago
Danny
"I will advise anyone not to use this company."
2 years ago
Tony Smigh
"From the wheel jack missing, no sat nav working on top of a 3hr change over (with children) leaves me a bit confused as the staff seemed helpful enough but no real focus towards customer satisfaction. Tyre pressure warning light on way home means the 100 mile return trip was as stressful as the purchase. Now also realised that the v5 of our part exchanged..." Read more
2 years ago
Mr James Herbert
"Sales man on zoom call was very rude both to myself and a member of Carsa staff. He had the young lady in tears, he also rang another member staff at the branch and was rude to her. Follow up review Once Carsa have the sale they do not want to know about any problems, I have had the car 18 days and I have taken to a Mercedes’ dealer who recommends over £800..." Read more
2 years ago
James Organ
"We turned up to find out that the car only had one fob....perhaps this should have been told to us before taking the long drive to your depo...what a shambles..."
2 years ago
SimsonAggregate Solutionslimit
"poor customer service"
2 years ago
Amber Price
"For review purposes I bought the car all online and delivered to my home without visiting the showroom. - do not do what I did. Go and view the car!! The beginning of the process was brilliant. The sales team were attentive (obviously as they want your money) agreed the delivery charge and picked a date. Funds transferred the day before delivery and I awa..." Read more
2 years ago
Amber P
"For review purposes I bought the car all online and delivered to my home without visiting the showroom. - do not do what I did. Go and view the car!! The beginning of the process was brilliant. The sales team were attentive (obviously as they want your money) agreed the delivery charge and picked a date. Funds transferred the day before delivery and I awaite..." Read more
2 years ago
Sophie
"Seemed very unorganised when I arrived to test drive the car. The person with the keys was out somewhere else. I wasn’t told how the car worked or anything I was just given the keys and told I had 10/15 mins. I then had a long wait to speak to the sales man. This sales man was extremely rude when I mentioned things about the car, and a few times I was told..." Read more
2 years ago
Grasu
"I had a very bad experience with them, i’m living in london and the car that i wanted to buy it was in souhampton so i didnt travel there to see it, i choosed home delivery, before i asked for more photos but they said that the car is exactly like in photos on the website, when the car been delivered the whole body, windscreen and headlights were full of chi..." Read more
2 years ago
Steve
"The sales team at Carsa are courteous and professional but please beware should you need to return your car. Their website and every advert proclaims you can return the car with no reason needed. HOWEVER no mention is made of the t‘s and c’s and no asterisk is provided to guide you to them. Neither are they given in the emails or with the paperwork supplied..." Read more
2 years ago
Martyn Hughes
"Enquired about car, spoke on phone, completed the stage of taking pics of my trade in using an awful tool (took three attempts to submit, had the take all the pics three times over) only to see the car I was buying is now “reserved” by, I assume, someone else. Contacted them to confirm if it was reserved for another buyer or hopefully me, no response to phon..." Read more
2 years ago
Peter Skidmore
"I asked if there was two keys with the car, they checked and said yes but the second key turned out to be for a Lexus, not for the Audi A1 that i had bought . I don't think that enough was done to find the second key and i wasn't offered any compensation. After complaining , I was compensated for the missing key, thank you for that. I did have other issues w..." Read more
2 years ago
Martin Warburton
"Really disappointed. Car was stated in Bradford. But it was not. On its way apparently. Very few cars at the dealership."
2 years ago
Obi Kenobi
"Terrible customer service/ Hidden marks. Bought a car from Carsa. 2 yrs old. Took it for a wash and the paintwork started falling off. Marks had been hidden by a touch up stick that were deep all the way down to the panel so the touch up never would have bonded. Carsa offered another touch up kit and then sent someone to do it. He was honest unlike Carsa a..." Read more
3 years ago
mohammed ali
"Recently went for an interview at this place, drove down almost 30 miles to make the effort, chap named martin took the interview saying he will get back to me by the next day, not heard anything since dont waste your time with this bogus company mot worth it."
3 years ago
Lisa Farnworth
"Poor description and imperfection summary incorrect with undisclosed faults."
3 years ago
Jetmir Malebu
"Went to buy car on Sunday, car didn’t start battery was flat, engine light on , I let them know week before appointment and still car with problem. £21,000,00 car. I drive all the way from London to buy that car and was very disappointed"
3 years ago
"Absolute shambles. Buying the car was ok and straight forward. However cut to two days later after pick up. The car broke down, It was recovered and fixed, the engine went 2 days after that. I had the car 4 days and the engine went. I’d lost trust in the car and didn’t want it, it clearly had underlying issues. The customer service from this point on was abs..." Read more
2 years ago