About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
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Maryam miah
"I had an appointment BOOKED to view a car in Carsa Bradford & paid £99 to reserve. I was shocked by the customer service skills. The staff made me wait 40minutes because “they couldn’t find the keys”. My viewing was BOOKED ideally they should’ve had the keys and everything ready for 11am. Then I asked for a refund and walked out. So unprofessional, if only I..." Read more
3 months ago
Alan
"All I can say is this is the worse experience I’ve ever had when buying a car I can’t say anything good about it Nobody answers the phones Nobody rings you back when they say they will Once you have bought the car your on your own We bought our an Audi 1 month ago Paid 1 month ago Delivered 2 days late And on the first drive Deemed unsafe by Audi !..." Read more
3 months ago
Maria
"Travelled a couple of hours to fetch this car. My first ever EV and a Tesla! Absolutely love the car, the tech and the power along with fuel savings galore. Sale was fairly smooth and of course the garage tries to push their usual extra warranty, this one being quite expensive. I normally don't bother as when it comes to claiming, the warranty never covers..." Read more
3 months ago
Consumer
"Do not buy a car from here! Where do I start, unprofessional deal sorted before hand my car handed over in part exchange still paying for two cars they've taken my old car and not paid the finance off now selling it on there website! Can't get through on the phone lines, no one sorts anything for you now stuck with two finances for one car!"
3 months ago
Angela
"Brought a car from Cannock Carsa (3months ago) paid cash. Got the car home found some things needed sorting. Customer service absolutely shocking please leave a message oh sorry it’s full. Ring up promised return calls no reply. Car back and forth to garage and problems still not fixed. After a letter sent by recorded delivery I actually got a call back to..." Read more
3 months ago
Violet Harrison
"Visited the Bolton show room twice and received the worst customer service- or lack of any service. Staff are uninterested and unimpressed. "
3 months ago
customer sharron
"Carsa not a great experience at all, we visited on Thursday night and told that we needed to make a further appointment,when the manager stated the people who work for him would clean our car to get good pictures as he wanted us to get the best price for our car as a part ex, also the car we were looking at would be fully charged ,What a joke and total lie,..." Read more
3 months ago
Mr Irfan Shah
"Very disappointed with after sale service. Bought a car from them on 13th September 2024 and it comes with 3 months warranty. I am having problem with it. Called their customer service and left numerous messages. I am still waiting for their call back. Not recommended "
3 months ago
Laura
"At first everything was going really well. Jess, Liam and Tom were so helpful. Then it all went wrong when I got to Southampton. The sales guy had so many red flags, acting as though the vehicle wouldn’t make it home, asking if I could afford to repair the vehicle and he also left us sat at the table for 45 minutes with us not knowing what was going on. I wa..." Read more
3 months ago
Lyn
"I paid a £99 deposit in good faith. Carsa messaged a few minutes later saying the car wasn’t available but they have refused to refund my money. I have emailed and texted so many times, but I just get the same text, supposedly from a named female, but clearly not sent by a real person. I think it’s basically fraud to accept a deposit then immediately inform..." Read more
3 months ago
Shoaib Fraz
"I had a very poor experience buying car with Carsa. Customer care has been really poor. Carsa didn't register the car for me as they didn't have the V5C for the car that I bought. I was supposed to get money back for my part exchange car which has still not been processed even after two weeks. I had to register the car through post office, they advised to em..." Read more
3 months ago
Nigel
"Promised finance had been sorted and travelled to Bradford. Told I had the wrong day on arrival (not true). Spent the night in Bradford to be told the the next day that the finance company were not happy with my application. Eventually I gave up after two frustrating days. Carsa wouldn't even give me my £100 reservation fee back. I was, made to travel up o..." Read more
3 months ago
stephen unsworth
"Hello Carsa Review under review Opinions can change Reviews can change You now have my details call me"
3 months ago
Joseph Wall
"Reserved a Fiesta ST X edition for £99 and was told it would take 2 days to be at the Bishop Auckland but took 3 days. Had appointment booked for 16:45pm Friday 20th September, delayed an hour too. I was debating a Kia Ceed GT Line due to known issues with Fiesta’s Ecoboost engine which a Carsa employee called it the Ecoboom. Asked to reserve the Kia so the..." Read more
3 months ago
Mr Patrick Collingborn
"Advertises a car for sale "Located in Bolton" yet when I attempt to arrange a test drive, I am told that it would cost me a £100 (Non-refundable) reservation fee a the car is in fact located in Hampshire. This company needs investigating into how it can practice such blatant lies online."
3 months ago
Mark W
"What a nightmare! I've been dealing with this company all week trying to test drive a car. First, they told me it was at their closest branch, when I got there it wasn't. Then they said it was in storage and I'd have to pay £99 to test drive it. Then they promised me numerous calls back and asked me to call them back (never answering). I've got no faith in t..." Read more
3 months ago
Austin Spence
"Tried to book a test drive - took them hours to respond and despite informing them (without exaggeration) 12 times that I have no phone reception at home and that I can't receive calls, they just call / call again and then call again, oh and then email to say they've called. Hahaha - painful and not worth it - will just buy a car from someone else - imagine..." Read more
3 months ago
Anonymous
"Poor customer service, unprofessionalPoor customer service, very unprofessional. We paid the reservation fee, booked for viewing and test driving for a specific date, halfway near the carsa someone rung and said that the car hasn’t arrived yet. We opted to reschedule the viewing, 2 days before the viewing date they gave it to others."
3 months ago
Al Palomar
"Poor customer service, very unprofessional. We paid the reservation fee, booked for viewing and test driving for a specific date, halfway near the carsa someone rung and said that the car hasn’t arrived yet. We opted to reschedule the viewing, 2 days before the viewing date they gave it to others. "
3 months ago
Julie Morrison
"I have expressed interest in purchasing the same vehicle through multiple channels, including WhatsApp, their website, phone, and text. On each occasion (over a period of four days) I was informed by an individual named Caroline that a salesperson would be in touch. I even provided specific times when I would be available to take the call. Despite reaching..." Read more
3 months ago
Miss S Bennett
"They dont have the advertised cars in their showroom and want to charge a hundred pounds just to look at the car you want. Avoid any interaction with this company it is a shame, scam, ripoff merchant"
3 months ago
Mike S
"Car not as described, poorly filled in chip on the windscreen and only one key of three, this should be stated on the sales info. Especially with newer cars that possibly need two keys to register any external devices. The sales staff were mainly ok, they are good at looking busy but not actually doing anything! We needed to approach one and say “we want to..." Read more
3 months ago
AndyG
"Shocking company. I used to work there last year. Sacked me for “knowing to much” Absolute cowboys. The owner is dodgy. He just sniffs coke using the money on the part exchanges that come in. I heard their preparation centre manager named Scott likes to forge things. Sales and managers drive the cars even if they are reserved for customers or sold cars. They..." Read more
3 months ago
Harris
"Thieves, crooks and liars! Too angry to write about such a disgracefully company, but trust me and avoid them!"
3 months ago
"Unfortunately I have had a poor experience with this company. They were very quick to secure my deposit to view a car however almost one week on I have still been unable to view it. There is an expectation from this company that customers will just wait with no given timescales. Carsa have today informed me it could be a further one week or two weeks "they..." Read more
3 months ago