Carsa icon

Carsa Reviews & Testimonials

4.5 (4,686)

AutoTrader Reviews: 4,686


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,686 reviews
  4.5/5 average rating

  Showing 4 star reviews only  

Zena Greenhalgh star-alt star-alt star-alt star-alt star-alt

"Massive thank you to Hamza, today you have been amazing. Thanks to steve and Mike for sorting things out. Love this car."

a month ago

Mr Clarke star-alt star-alt star-alt star-alt star-alt

"Problem but sorted out to my satisfaction"

a month ago

Russell Balmer star-alt star-alt star-alt star-alt star-alt

"There was a good choice of vehicles of the type I wanted over the company. The Staff were helpful, all of them. The purchase went through without any problems I would love to give 5 stars however the buying over the internet and only a tv screen to talk to felt very alien to me as an older person, we did however, get the job done mainly due to Liam's help."

2 months ago

Tony Fry star-alt star-alt star-alt star-alt star-alt

"Pretty smooth, would have been nice to have a little more charge in the car, but was a good excuse for some food and a recharge before heading home."

2 months ago

mark woodley star-alt star-alt star-alt star-alt star-alt

"7 out of 10 due to below"

2 months ago

Sophie Renton star-alt star-alt star-alt star-alt star-alt

"Well communicated, responsive, great with young children"

2 months ago

Martin star-alt star-alt star-alt star-alt star-alt

"The staff were brilliant from start to finish. There was one confusion though, I'd arranged to view the car at Bolton at 10 am, only to be texted that the car will be ready at 13:30!"

2 months ago

Paul Johnson star-alt star-alt star-alt star-alt star-alt

"All staff we spoke with were welcoming. Helpful and patient."

2 months ago

David Collins star-alt star-alt star-alt star-alt star-alt

"Great service from the sale person Milena. Drive away same day. The manager will not allow reductions in price for damage found on vehicles, hence not quite 5 stars..."

2 months ago

Peter Rees star-alt star-alt star-alt star-alt star-alt

"Customer service great, the product was is worse condition than expected from the photos "

2 months ago

Jake star-alt star-alt star-alt star-alt star-alt

"Helpful on sight when arrived into the place"

2 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Easy process, one lovely member of staff couldn’t do more to help and get the cigarette smell out of a second hand car. Rafael was more than willing to help with this and it took 10 mins to make my car smell perfect before driving away. "

2 months ago

Mr Eugen Dabija star-alt star-alt star-alt star-alt star-alt

"The Staff I meet on Carsa Shrewsbury was very polite. They answer to all of my questions and provide good courtesy. Stephen was very friendly and guide me through the process till last moment. They give me the keys straight away for a test drive. Regards to the vehicle, I found some dents and scratches, that haven’t been sort it and haven’t been displayed..." Read more

3 months ago

Ian Neely star-alt star-alt star-alt star-alt star-alt

"Had a pretty disastrous initial experience with Carsa at Cannock on Friday 9th August, but their customer services rescued the situation to a certain extent. We had agreed to purchase a car from them and a deal was all arranged including a part exchange. We travelled 115 miles to go and collect the car only to find it had a recall warning light on the dashbo..." Read more

3 months ago

Sue Langley star-alt star-alt star-alt star-alt star-alt

"The service we received was really good, however the coffee was not good."

3 months ago

KAI TSANG star-alt star-alt star-alt star-alt star-alt

"excellent service"

3 months ago

Aye Omhonriawo star-alt star-alt star-alt star-alt star-alt

"Through out the purchase process, I could easily speak to a rep and get my questions answered. I have now collected my car ad I think the service was pretty good. "

3 months ago

William Mellor star-alt star-alt star-alt star-alt star-alt

"Helpful with booking a test drive Well informed about vehicle and able to answer queries Allowed me to reserve car at no extra charge for couple more days while considering decision"

3 months ago

Alexandra Gill star-alt star-alt star-alt star-alt star-alt

"Overall good experience with Carsa Mountsorrel! We had requested an appointment for a car and paid £100 deposit to have the car moved to the dealership. Unfortunately when we arrived the car was not available due to admin errors but the team were very apologetic. We came back later in the week and had a great experience with Shabs and the team, they fairly..." Read more

3 months ago

junior wright star-alt star-alt star-alt star-alt star-alt

"Happy from initial visit to third visit to collect my new car. No pressure to purchase, just patience and answering all my many questions. Thanks Eric and Shabs"

3 months ago

Michael Hall star-alt star-alt star-alt star-alt star-alt

"Car was moved to a nearer site for me to collect for a modest fee. Shabs was very helpful. "

3 months ago

Joe N star-alt star-alt star-alt star-alt star-alt

"Great service despite the extreme business of the showroom. Julie was helpful and informative with all the extras that are available with my finance. Big thank you to all the team "

3 months ago

Lord Marcus star-alt star-alt star-alt star-alt star-alt

"Very helpful & good communication. I bought a car and drove it home the same day. Shame the mats had been soaked and I didn't know so the car stinks like wet dog! Locking wheel key missing but they arranged to get a new one. Over all nice fluid, freindly transaction. Would buy from here again."

3 months ago

Jodie star-alt star-alt star-alt star-alt star-alt

"Bought a car from Southampton Branch. Communication and collection was all pretty good. I did have some issues, I drove off and realised we hadn’t set up the drive away insurance but I pulled over as soon as I realised, I contacted Carsa on the phone and this was rectified pretty quickly. There were also a few minor issues with the car which I noticed on..." Read more

3 months ago

janet star-alt star-alt star-alt star-alt star-alt

"Negative.after a 2hour trip was disappointing to find no coffee ect as machine broken and as we were purchasing electric vehicle it hadn't got enough charge to get home,had to change 4miles down road.saying all that, men were very polite and helpful."

3 months ago