About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Mark Smith
Sophie
"If i could give less than 1 stars i would i have had an appalling experience with Carsa, i reserved a car was assured this car was reserved too me via text, i had asked multiple times for a call back which never arrived after nearly 2 1/2 weeks, when calling Carsa i was told the car had been reserved to someone else, accused of not telling the truth, after..." Read more
3 months ago
Lisah Kapula
"I went to Carsa Southampton today and was served by a very kind young man, however there was a miscommunication that happened and it was neither my fault nor the young man’s.The Southampton Carsa MANAGER accused me of stealing the car that I had just purchased and threatened to call the police on me, he did not apologise for his insults even after the miscom..." Read more
3 months ago
Joe M
"We put a deposit down in order to take a care off sale. We then traveled around 100 miles to view the car and all was well. The car was great but that’s where the positives end. The customer service at the Halesowen branch was shocking, trying to get us to put a £3.7k deposit down and even after I said I needed to think about it they still insisted I put £70..." Read more
3 months ago
Darren Griffiths
"Southampton customer service is shocking. When you phone up and choose Cs option you get an automatic message saying your first in line,waiting a few minutes before being told no one's available leave a message then you can't leave a message has it's full. This tells me straight away they don't even check messages let alone answer a phone. "
3 months ago
Jodie
"We had a awful experience at the Halesowen Branch at the end of August. They had no knowledge of the car they were selling, and used pressuring, hard sales tactics alongside financial deception. We were going to buy a car with them, however they added extras onto the price without asking us, without offering them and without explaining what they were. We had..." Read more
4 months ago
Andy B
"Went to Mountsorrel to view a Honda Civic sport. Car on the surface looked great. Until I went to check the A/C... It didn't work. After that I couldn't trust a thing about their "204 point check". If they didn't get the A/C what else did they not check. Salesman said they would fix the A/C if I bought the car and not before, Laughable."
4 months ago
Gareth R
"Asked for an appointment with Carsa Southampton. They booked me in for an appointment and sent me a text confirming the date and time (spelling my name wrong). I drove an hour to get there and found they were closed at the time of my appointment and there was only a voicemail message available when I called. Avoid!"
4 months ago
Philip Procter
"Bought a car 17 days ago. Car had an airbag error which need to go to seat to fix then seat find over £1000 in other which some job was MOT failures which should’ve been pick up on the 204 point check. Customer care team is shocking only working mon-fri 9-5 so if you car fixed after 5pm Friday no one paying till Monday. No customer care number all do by emai..." Read more
4 months ago
Ang
"we went to pick my new car up from carsa yesterday. Firstly i would like to say I really like the car but as far as the dealership goes thats the only positive. Even though they have 5 staff at carsa durham You have to actually buy the car via an online chat with someone from southampton. I took the car for a test drive & noticed a few small but noticable sc..." Read more
4 months ago
Adeel Zulfqar
"Came in to buy A class from the bolton branch LL20 NKT. Was ready to buy the car. Paul the salesman told us that the car was reserved on Saturday. But we have been checking since Saturday to see if the car would get taken off the website but is still on. Been waiting for paul to call back but hasn't called back yet. He spoke to management first and then came..." Read more
4 months ago
Anonymous
"Initial communication was very quick via SMS inviting me to see the car and giving me finance options. I've booked a time to go see the car (an hour's drive from me) only to arrive to be told I don't actually have an appointment. The branch manager wasn't apologetic at all, just told me that "head office didn't book you in" and come back at a later date.Also..." Read more
4 months ago
Daniel Hall
"I enquired about purchasing a vehicle from this company and you would think they don't like to sell cars the customer service I've had. I received numerous automated messages that my details have been passed onto my local branch and no phone call. I won't be pursuing this further if this is how your treated when you want to buy imagine if you have a problem"
4 months ago
Grumble
"So the car went in for warranty work-what a rubbish show. We have no idea whether we are coming or going, neither do they. The car only needs a tyre. They dodge direct communications with generic emails and phone numbers. They have had it 2 x days so far and they still have it while I write. Tomorrow morning 10am I go on holiday-well at least I was! VW tak..." Read more
4 months ago
Sebby Mah
"I found a car on Carsa website, it was a Seat Leon (KO21LLG) and I called in to inquire about it, I was told Carsa does not do car videos and that I have to look at it in person, even though I told them I live in London and it would take me 2 hours to get there, I asked a few questions about the car and the condition and I was told its all good. The price wa..." Read more
4 months ago
Paul T
"Sold us a car with with a fault only noticed once collected, they arranged for repair and a curtesy car, been in for nearly 2 weeks not feed back or communication, and the icing on the cake they have informed the hire company they will not be extending the lease with our let me know in advance no i am faced with the prospect of dropping the car off and with..." Read more
4 months ago
Bartek
"I was advised by sales advisor that finance proposal got approved and the car is ready for collection. I was given the option to collect the car myself which I preferred as it meant I could get the car I want quicker. I had drove 110 miles which took me over 2 hours to drive to find out that a sales advisor has made a mistake, and he is off today and they wo..." Read more
4 months ago
Gill Kerr
"If you decide to buy a car from Carsa then pray it doesn't go wrong! You will get as much help by emailing customer(wedon't)care@carsa as you will trying to contact their after care! My car was apparently MOTd the day before I collected it and a 204 point check done. However 2 days later I had problems with the gears. I persevered until 4 weeks later...the..." Read more
4 months ago
Andrew Sharratt
"Sold me a faulty Nissan Qashqai. Vehicle died after 1 month of ownership. CARSA repaired all of the electrical faults but left me with an unbearable judder at 1500 to 2500 rpm. Told by CARSA the vehicle has no fault. Have been trying to reject the vehicle for 2 months, jumping through all of the hoops they have placed in my way. After many days of lost time..." Read more
4 months ago
Mr Mohanakanth SITHAMBARAM
"sold the car with multiple faults. The car is inspected by Nissan and found multiple issues. For the safety reason, Nissan recommended to fix these issues as early possible. But Carsa refused to sort out from there end. After sale service was awful and very disappointed. These issue must be addressed by Carsa or must be reimburse the cost. "
4 months ago
Mrs Jennifer Crofts
"The customer service we have received from Carsa has been appalling. We bought a car that died 15 days after purchase, not able to be repaired. Left a week without a car and told our responsibility to get the car back to the dealership. Communication has been awful, no one picks up the phone, answers emails or gets back to you. Would stay away from using the..." Read more
4 months ago
Milena Ancheva
"Hi, I don’t really like leaving a negative feedback so I will just ask how long it takes before I have £99 refunded after booking a test drive. I have been told it takes UP TO 10 days, in my case today is day 17th and I still haven’t been refunded. "
4 months ago
Mrs Houghton
"Absolutely awful car buying experience. Stay well away. Can’t complete a simple request and you cannot speak to a human being. Their errors have resulted in me unknowingly driving a car with no road fund licence, after I had paid for it. Which means that my insurance was invalid. Also, car faulty after 13 days. Absolutely no power to it. Again, not able to s..." Read more
4 months ago
adrian
"My advice is to steer well clear . There customer service is shocking, they cancel appointments. Car is not ready . Agreed price is changed . Local independents offer better service and care . "
4 months ago
craig houghton
"Carsa Bolton, Like everyone sales team did there job, got my money , nearly £20000. The fun of a new car lasted 4 days . This ended when we received the log book in the wrong name. We managed on this occasion to speak with a member of staff and was told it would rectified. 3 days later car broke down completely lifeless.Fortunately it was at home. Followed t..." Read more
4 months ago
"Car was advertised “locally” but cost £100 to get moved to local site. No contact with ‘sales’ no local phone number. Frustrating call queuing system like the doctor (generating an instant negative response in me). I was delayed on the day and had no number to call. Text message appeared to be from mob number but random IP address message received when I tri..." Read more
3 months ago