About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
5,562 reviews
4.5/5 average rating
Stephen
Koushik Sekar
"I recently purchased a 2015 BMW 1 Series with 61k miles from Carsa, and my experience has been incredibly disappointing. On the same day I picked up the car, it struggled to start, and the following day, while I was stuck in traffic, the car wouldn’t start at all and smoke started coming from the engine. I had to call for recovery, which was incredibly stres..." Read more
10 months ago
Oliver Stevens
"I visited Carsa Southampton on 04/02/2025 and test drove a car that I later put down a £200 "fully refundable deposit" on to reserve it. I then applied for finance on the vehicle to see if I would get accepted. The finance was not immediately accepted due to “an internal issue” so I left the dealership and returned the next day. Upon returning I was advised..." Read more
10 months ago
Mitch
"If I could leave no star i would. Completely unprofessional sales staff who are too busy on Snapchat, when we purchased the car we asked the sales advisor that this car had 2 recalls which he brushed under the carpet and said he's rang the manufacturer and its completely safe to drive and he needs the sale for the commission. We got talked into having 'luxu..." Read more
10 months ago
Miss Wyatt
"ABSOLUTELY do NOT recommend. If it’s one review you need to read and listen to it’s this. The customer service is absolutely diabolical once you’ve left with the vehicle. Everything to them is “just” wear and tear. Do not believe the warranty or pay extra. They’ve called me 6 times trying to extend the warranty after the free 3 months acting as if it’s go..." Read more
10 months ago
Michael Ryan
"Absolute joke of a company. Paid £200 refundable deposit to book a test drive and have a car moved closer to me, only to not receive any confirmation. Phoned to make sure it was booked and it turned out it wasn't, they sent me the wrong email to send information about my bank payment to so the first email bounced and they only found the payment after I email..." Read more
10 months ago
Nicola
"Truly appalling experience from start to finish. We arranged to buy the car and it got brought up to Bolton, we didn’t get told until after test drive that there was an issue with the car by the parts department. The sales guy said he would personally deliver the car the following Tuesday after it had been fixed, we had several conversations with the sales g..." Read more
10 months ago
Hashmat Ali
"I am not happy with the service I received from the branch I bought my car because when I done the deal the sales person told me that the company is going to do special treatment for inside and outside of my vehicle and which they did not do I am very disappointed with service.the customer service team told me I will also have full tank of fuel and that didn..." Read more
10 months ago
theoluddite
"Complete and uttter shite. They added a um £99 service charge that they say they don't charge on several of their their Autotrader web pages. They removed it when challenged. Then they delivered a car after they had clearly used it a business run around for the day. They valeted and it had it had +half a tank of fuel when I did a test drive. They delivered i..." Read more
10 months ago
Peter hill
"Paid a 200 pound deposit to see a Merc a class , fully refundable so I was told this is not the case don’t fall for it first you the car wasn’t valeted , wudnt start battery no good this after there so called 204 point checks please yea RIGHT , then checked the oil no oil absolutely no not use these cow boys have to wait 15 days now to engage a solicitor to..." Read more
10 months ago
Yumiko Sparks
"I was very disappointed. I noticed that the car did not come with free floor mats. Why was this not explained at the time of purchase? I assumed that floor mats were a basic inclusion, so I checked both the exterior and interior of the car. Additionally, on the way home, the tire pressure warning light turned on. According to the service history, your compa..." Read more
10 months ago
Peter H
"Would not give 2 star but have to , paid £200 refundable deposit big mistake , read other reviews not just ones they place in front of it when they get bad ones which there’s lots off , firstly car wasn’t valeted , second viewing wudnt start 3rd visit no oil I do have proof of this and will be taking legal action today , however these supposed to do 204 poin..." Read more
10 months ago
Stuart Hensley
"Not good experience with these people, pre sales was great with admin guy in call centre then went down hill from there, went to pick car up, which was being cleaned when i arrived, sorted paperwork with DelBoy wannabe trying to sell me stuff i didn't want or need, could of got through all his spill in half the time. Then went to accept the car, bearing in m..." Read more
10 months ago
Mohamed Ali
"HORRIBLE EXPERIENCE! STAY WELL AWAY. Rude/unprofessional/faulty cars 2 weeks ago on Friday 11/1 I went to the durham branch to view a Mercedes E class 2018 after I payed a deposit for reservation and test drive conditioned with attendance ( as the will tell you) After viewing The rear side passenger door was sagging and was not closing fully! There was als..." Read more
10 months ago
Dawn Bagley
"Brought a car from cannock Carsa. Had it 4 months when the Auxiliary pulley snapped causing £1500 worth of damaged. Got a peugeot specialist to fix it who said the bolts on the pulley had not been tightened properly causing it to snap. A manager at Carsa admitted this part would of been checked when the vehicle left them but it had not been spotted. All I ha..." Read more
10 months ago
Martin Kelly
"I paid a £200 deposit to have a BMW 530e moved for me to view at Carsa Bolton on 18/01. I travelled from Northern Ireland with my own vehicle to trade in. This involved paying £255 for a return ferry and 10 hours driving. I was committed to buying the car barring a showstopper. When I started the car, iDrive showed a 'Cross traffic alert' check control..." Read more
10 months ago
Gary Taylor
"Purchased expensive car asked for the necessary spares tools that should come the car. Sent emails and telephone calls and got no reply Customer Service very very poor. Got no reply at all had to purchase them myself."
10 months ago
RLand
"So bad service ! Stay away from them ! Its been more than two weeks since they cant give me my money back ! Stay away really! Customer service phone never been answered! Bolton They trying to remove comments "
10 months ago
Raf K
"Traveled to see a car with engine failure . Waste of time."
10 months ago
Olivia
"Arranged to view a car at 6pm after work. The garage forecourt was really dark, so I didn’t notice a chip/crack in the windscreen. When driving the car home, the bright motorway lights showed up the windscreen chip. I emailed the customer care team the next day to ask could they fix this, to which they simply refused saying that I’d accepted the car in the c..." Read more
10 months ago
Aydin Ahmet
"Arrived at the appointment at Towcester Branch to be told that they were running behind with other appointments. Asked how long it would be and the response we got was "I normally tell customers to allow up to 3 hours when buying a car". I have owned 11 cars in 14 years and never has it taken longer than an hour. When we were seen the car was not cleaned, th..." Read more
10 months ago
Anon
"They say buying a car is the second biggest cost after buying a home, The purchase of your new car should be an event, exciting and pleasurable. Unfortunately, it was none of those things at the Cannock dealership. My experience in part was OK - thanks to certain members of staff. However, I can't say the same for all staff, rescinding on promises that..." Read more
10 months ago
Anonymous
"If I could give zero i would. Experienced issues with vehicle from carsa, Customer care couldn't be less unhelpful. They do not have a returns policy or rejection (breaking consumer rights) I would avoid or seriously do your research the stress and hassle from these is avoidable. Such a shame all they care about is the sale and taking your money (if financed..." Read more
10 months ago
Paul Griffin
"UPDATE 2 10/02: Since my last update, I got a call from the Regional Manager on 24/01 to discuss complaint, to say they were dismissive is an understatement, the result of the call being me asking once again for this to be formally investigated as a complaint. Fast forward to 10/02, I have had to chase Carsa for a response, turning out the Regional Manager..." Read more
a year ago
Rebecca Minion
"Someone called from a London number, no this call will take so long have you got time? Call took 30 minutes. Asking silly questions like is your shortened name preferred or your actual name? Have you got a middle name? Definitely not? Worst part valuation was low, price came in way too high for a car year older than mine, MOT due in 4 months. Said no thank..." Read more
a year ago
"Don't belive any promises they make!!!! They took a payment of £200 from me to bring a car from Bradford for me to have a look at,saying that if I didn't like the car I would get my money back. This was on the 19th of January. The car wasn't there when we went down to view it , the salesman talked us into test driving a different car. This car would not..." Read more
10 months ago