About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Stuart Hill
snorge
"The service I received with buying my new car was good. There were a couple of delays with getting the car ready for my test drive but once I had decided to buy the car everything moved very quickly and I was able to drive away the next day. I had a car to part exchange and got a good price for it, but it seemed to take a while for any thing to be sorted reg..." Read more
a year ago
Sylvie Collett
"Nice car however customer care is sadly lacking. After paying for the car I was told there was only one key. At no point prior to this had any mention of keys been made so naturally I assumed there would be a spare. The cost of a new key for my vehicle was £271 as it had to be programmed to the vehicle. Carsa refused to reimburse me."
a year ago
Mr Zaman
"Main call centre do not relay clear messages to the branch therefore mis information on a few occasions. Good follow up but had to contact again as wrong amount taken."
a year ago
Jay Acharya
"I recently purchased a car from Carsa, and while there were some positive aspects, there were also notable drawbacks. Vijay, the salesman, was incredibly helpful, and the car itself exceeded expectations. However, the scheduled appointment started an hour late, leading to a frustrating wait. The remote paperwork process with the financial company was excruci..." Read more
a year ago
Ks
"Improved buying process would help. Negotiation of price with a ‘manager’ in another room that the sales person has to go back and forth to is unsatisfactory. Make the prices feel staged. The polite process would be for the manager to come out and speak directly to the customer"
a year ago
Marc V
"Car selection and test drive was fine and straightforward. Able to drive off on test drive day thanks to all paperwork being done. Shame that the rear tyres were not fully inflated (down by 10psi) and the drive away temporary insurance was not a very good offer. Cheaper to have gone elsewhere which was a slight waste of time."
a year ago
Jack Pearson
"Overall I’ve had a decent experience of dealing with Carsa, but there’s room for improvement. Let’s start with the positives: I’ve found them easy to contact and they have generally been responsive. I also found them decent to deal with when trying to reach an agreement on price and part exchange value. Their pricing seemed pretty competitive overall and..." Read more
a year ago
customer
"Staff were great and reallly helpful. Ive just knocked off stars because on my first test drive the readio was broken on my 2nd one a reverse parking sensor wasnt working properly."
a year ago
Mr Keith Crampton
"On our first inspection the presentation of the car was far below the standard I would have expected. The salesman knew the car well enough to demonstrate its merits. Telephone communications with the various offices /functions were frustrating in terms of being kept on hold and not being able to speak to the person you had spoken to previously. To an exten..." Read more
a year ago
Dennis Kent
"The cars are great and fairly priced, staff were nice but each appointment took over 2 hours due to staff shortages. Over the couple of weeks since showing interest in the vehicle I've been called or spoken to about 10 different people just to get the car off the forecourt."
a year ago
Carsa customer
"First day was great. Sales people were understanding and very accommodating. When sale happened it was concerning. We wanted to pay the deposit and pay the remainder when we went to pick up on the day. We were told that we needed to pay the full amount as the cost of the car might change next month (even though we were picking the car up on the same month)...." Read more
a year ago
Mr Garnett
"To start with all went well, all the lady's were very helpful, it was when I got home and had a good look around my new car, warning light on for coolant has came on and 1 tyre is very close to the limit, so much for a pre delivery checks, and £16 grand,"
a year ago
MR A PATEL
"I was very sceptical about this company from the beginning however they did deliver, not in the best way but the job got done. I arrived 5 minutes before my appointment and staff were nowhere to be seen, I asked the valeters who didn't speak a word of English, after waiting 15 minutes I got acknowledged. I inspected my new vehicle and one tyre was bald, I wa..." Read more
a year ago
Emma
"Good for quickness. Need to show more info on the adverts."
a year ago
Anon
"Nice staff at the Durham branch very helpful especially Debbie who made me feel comfortable right from the start and nothing was a trouble for her. The remote sales team were fine but having to wait a further 20 minutes in a room to pay, once the purchase was agreed, while a remote payment taker became available was frustrating it felt like they felt I had n..." Read more
a year ago
Donata Noad
"Could have been a better experience if the guys were less focused on their hand held devices and talked to me for a moment. Got there, I wasn’t shown the car, right away asked for my driving licence and then sent off for test drive… without even showing me where the electric brake paddle might be. Bit overwhelming experience test driving a car in unknown are..." Read more
a year ago
Christopher Appleby
"Buying the car. Fast and easy. After sales can’t get hold of anyone"
a year ago
Neil Charles
"I’m overall happy with my car, but I did ask for pictures of any internal/external scuffs. There are plenty of marks internally that could have been highlighted. And some of the external plastic is faded. Bit disappointing tbh. Inside will need a good detailed valet, as there are little areas that haven’t even been attempted to be cleaned. and for a car @23k..." Read more
a year ago
Ray
"People on the phone were friendly. I needed the car quickly and the team made it happen. The car was as advertised. However, I feel I was mis-sold the warranty. I got the top level one and was told it covered everything... total peace of mind if anything goes wrong. Turns out, everything does not include labour.... which costs £50/hour!!!! So, if I make a c..." Read more
a year ago
Jaya Satish
"Based on my experience the rating is for the sales folks . The finance guy was very cooperative and good"
a year ago
Wayne
"Different people from previous days sorting out car finance was checked then agreed price then phone call day after saying was £100 extra. Nice people in general though."
a year ago
Barry
"The car was fine and as described but delivery was a disaster Promised for 12 noon rang at 1pm told be with me any minute rang again at 3pm and told hadn’t left till 1.15pm but with me shortly Eventually arrived at 4.30 causing me to miss a 4pm appointment"
a year ago
RASHID/ABDUL MR
"Pleasant experience"
a year ago
Solomon Shehata
"Went in to buy a car but the salesman tried adding on a £200 admin fee out of nowhere. This admin fee was not listed whatsoever on auto trader. The engine warning light also came on 2 hours after I drove the car away."
a year ago
"They could certainly do with a warmer showroom, it was freezing in there. I wasn't keen on the screen thing as I prefer dealing in person and was concerned with being able to see other customers personal details when my details were being filled in on the screen, surely there should be stricter data protection protocols in place for this? I was happy with th..." Read more
a year ago