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Carsa Reviews & Testimonials

4.5 (4,686)

AutoTrader Reviews: 4,686


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,686 reviews
  4.5/5 average rating

  Showing 4 star reviews only  

Sam star-alt star-alt star-alt star-alt star-alt

"Really helpful and knowledgable team in the Southampton branch"

3 months ago

Andrew Keogh star-alt star-alt star-alt star-alt star-alt

"Well, the 8.9% advertised on autotrader was not the final rate.. but apart from that disappointment, the process was relatively smooth and the car is in good shape and delivered on time. Thank you Carsa"

4 months ago

Joanna WHITWELL star-alt star-alt star-alt star-alt star-alt

"Easy to speak to someone on the phone who was personal… quick and easy to call back.. the express checkout was perfect for us travelling so far and we didn’t feel trapped in to buying it. The only reason I didn’t give five stars is that the Carsa place wasn’t a very friendly environment..The guy, Paul was great but the place was cold and empty and I felt cou..." Read more

4 months ago

ML star-alt star-alt star-alt star-alt star-alt

"Reasonable price & Good service"

4 months ago

Lynne Hadley star-alt star-alt star-alt star-alt star-alt

"Very good service. Car valet not done very well. And was very dirty on the leather seats."

4 months ago

Scott Thomas Smith star-alt star-alt star-alt star-alt star-alt

"I feel a good service overall. However on reflection. No tour around new car. Also not a very good valet . Very dirty inside & out. "

4 months ago

Aimee Harris-Clarke star-alt star-alt star-alt star-alt star-alt

"We have just bought a car from here and it was the best service we could have asked for. They was incredibly patient and accommodating. Bailey and Gary were very attentive and were just so helpful all the way through. Edited-after buying the car, I was not given my v5. I did not mind this as I was told I would be contacted the next day with what I needed. B..." Read more

4 months ago

Laurence Owen star-alt star-alt star-alt star-alt star-alt

"Helpful staff at Southampton branch, especially Josh who made my purchase easy and smooth. Visited several times to look at different cars and every time all the staff were knowledgeable and patient. Thank you."

4 months ago

Ivan Oyik star-alt star-alt star-alt star-alt star-alt

"They were efficient and made sure I understood everything before I took the car away. "

4 months ago

Ania Gathoni star-alt star-alt star-alt star-alt star-alt

"Kyle was great and very helpful when I went to buy a car and also went the extra mile and had it valeted for me. He was patient with all my questions and answered very honestly which is really refreshing to see. The only down side is that there was no manual with the car,and only has one key, which is no fault of his and was aplogetic about it. I definately..." Read more

4 months ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"Kyle was great and very helpful when I went to buy a car and also went the extra mile and had it valeted for me.He was patient with all my questions and answered very honestly which is really refreshing to see.The only down side is that there was no manual with the car,and only has one key, which is no fault of his and was aplogetic about it.I definately wou..." Read more

4 months ago

Francine L star-alt star-alt star-alt star-alt star-alt

"The initial response from Carsa was a bit slow regarding putting down a reservation on the car, but once that was sorted, everything else went smoothly. The test drive and buying process was all very professional."

4 months ago

David Hickey star-alt star-alt star-alt star-alt star-alt

"Very pleased with the whole experience from start to finish"

5 months ago

Greg star-alt star-alt star-alt star-alt star-alt

"I bought the car with lovely lady called Julie, she was very warm and professional as to the company, well it's a car selling company so.I understand they need to make money on cars. Shocking that they don't give a warranty on vehicle they sell. Should be a month or 2 of included warranty instead of that you have to buy warranty separately, a bit down star..." Read more

5 months ago

MRS HAZEL SCOREY star-alt star-alt star-alt star-alt star-alt

"Kyle went out of his way to help and gave great service"

5 months ago

Jumana Partapur star-alt star-alt star-alt star-alt star-alt

"Purchased today no hassle no fuss Excellent service. Very knowledgeable. Thank you Amber and Bailey "

5 months ago

Eric Thomas star-alt star-alt star-alt star-alt star-alt

"Good service when I got there. Rupa at Carsa Halesowen was great. The only downside was if I wanted the car delivered I would have to wait 1-2 weeks"

5 months ago

Mr T star-alt star-alt star-alt star-alt star-alt

"Travelled 60 miles to our nearest location to view the car. Car was as described and happy to purchase. Staff were good and made the deal straight forward. However when we completed all the payment and paperwork, we were passed one key and told that they weren’t sure if there was a second key? This left us with an on the spot decision to make to shell out an..." Read more

5 months ago

John Hipkiss star-alt star-alt star-alt star-alt star-alt

"Staff very helpful and polite Nothing was to much trouble "

5 months ago

Ricky star-alt star-alt star-alt star-alt star-alt

"Brought car yesterday, was allowed to take car for test drive by myself no pushy sales. Did try to upsell products but not push back when say no. Was told no log book after paying and filling out other paperwork. Meant car couldn’t be taxed straight away but was provided with log book number next day to sort so was a minor inconvenience. Should have check..." Read more

5 months ago

Simon Wallis star-alt star-alt star-alt star-alt star-alt

"Had a great experience from Carsa Mountsorrel , Shabs was very professional and honest with the purchase of our Vehicle. Very speedy experience "

5 months ago

Judith star-alt star-alt star-alt star-alt star-alt

"Customer service is quick, respond within minutes if you have query. The whole experience was easy "

5 months ago

Gary wood star-alt star-alt star-alt star-alt star-alt

"After some initial issues following the purchase of my car, I was helped by the lovely Alisia, who gave excellent customer service and sorted everything out. Thanks 😊 "

5 months ago

Emma Physick star-alt star-alt star-alt star-alt star-alt

"At first there was a problem with the car, it had been bumped by the valeter, so we waited for it to be fixed, which took 1 1/2 weeks, Mike the original sales person was off so Shaun stepped in and got the ball rolling, he was very good and had my car delivered on the same day 👍"

6 months ago

L Jones star-alt star-alt star-alt star-alt star-alt

"Purhased a car from Mountsorrel in Jan from Raith and had a part ex at the same time. I've been waiting all this time for our warranty to lapse before writing a review in case we needed to deal with Carsa again. Initially dealt with Liam F on the phone after finding the car we liked who helped set up the car we had for part ex and the agreed cost on the ne..." Read more

6 months ago