About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
5,562 reviews
4.5/5 average rating
Aisha P
haf Hussein
"Not a professional staff "
a year ago
Rob
"Do not buy a car from Carsa. I travelled 1.5 hours to collect my car from bishop Aukland Branch which I had reserved 5 days earlier. When arriving at the branch for my 10am slot I was greeted with a car which did not match the sales description or photos on the website. The car had not been valeted, including muddy footwells, damp interior as well as dents a..." Read more
a year ago
customer
"I travelled 5 hours to test drive and purchase an electric car. Straight forward transaction as I was paying outright. When I arrived at my appointment time there were lots of other little groups of people waiting to be attended to. It took a while before I did my test drive and at this point I found they had not valeted my car or charged it. Both inexcusabl..." Read more
a year ago
LEE
"I wish I could give zero stars. Bought a car from Carsa. Worst mistake. They lead you into a false sense of security. They only want the sale and then any issues arrive they will not do anything. Multiple failed call backs. Emails are basic if not unanswered. Will not accept a return or right to refuse basically you buy the vehicle that's it in their ey..." Read more
a year ago
Jason Kelly
"I have had several cars from Carsa and I rated them very highly as a company.. I have since last year had a dept recovery chasing me for a fine of a vehicle I returned to Carsa Bradford, to which I believe was then sent to Carsa Southampton someone had picked up the fine that end and they never removed my name from the vehicle.. I have contacted Carsa with 1..." Read more
a year ago
Hodgson
"Only giving 1 star as I cannot give zero. Absolutely the worst buying experience of my life. Don't buy from these people, you will feel cheated and conned the whole of the way. Bishop Auckland has the worst salesman, worst sales manager and the garage is cold and unclean. They are impolite, incompetent and treat the customer with disdain. They prolong a simp..." Read more
a year ago
Hodgson
"Absolutely the worst buying experience of my life. Don't buy from these people, you will feel cheated and conned the whole of the way. Bishop Auckland has the worst salesman, worst sales manager and the garage is cold and unclean. They are impolite, incompetent and treat the customer with disdain. They prolong a simple buying process into hours, while they..." Read more
a year ago
Jason Muir
"Having previously given a 5 star review, i’m now writing a 1 star one as I had an issue and they just did nothing. I mentioned in my 5 star review part of the car trim fell off during the test drive. The clips on the trim had broken. Their garage fixed it (somehow) but they said they would make a note of it and if it fell off in the future they would repl..." Read more
a year ago
Andrew Bishop
"False promises, very poor communication, car still has issues which will now need to be resolved in 3 month warranty. Car had outstanding HPI, agreed to take with paperwork saying this would be sorted, not given!, no record of service history (bar a piece of paper saying it’s got full service history) no service book, or stamps, 1 key, arrived hours late aft..." Read more
a year ago
Uzma Ibrahim
"First in the queue waiting to be seen. A man acknowleged we were there, told us to wait and have some tea/coffee as all agents busy. But no cups were even available. Another 4 people came, eventually when the first worker was free, he went to serve another customer and spoke with them. So we declared we were first, the original worker confirmed. So he came t..." Read more
a year ago
Me
"I Had read some of the reviews and turned up a little defensive, the staff very professional and vehicle was as discussed, honored part exchange price, helped arranging road tax, made payment and drove it away from the Shrewsbury branch. HOW THINGS CHAHGE ONCE THEY HAVE YOUR MONEY. Since I made this review I have had nothing but problems with them, first o..." Read more
a year ago
Emma
"More communication and more organise. Service was shocking from start to finish. Loads of hanging round. "
a year ago
Debbi B
"Missold extras which did not have the functionality that we were wanting, having asked them to double check. Now we are in an email battle regarding a refund, despite having been promised one on December 17th by the manager."
a year ago
Kerem A
"Ford Galaxy white colour 2021 reg . Has been sold to me just before new year's eve.Day after I bought this car I found out that there is a massive oil leak from the engine. When I bought that vehicle I paid £500 deposit, I filled up the car cost me £100 and finally £45 mot check.( Thankfully I did this other wise couldn't find out the massive fault about the..." Read more
a year ago
Louise
"I have no issues at all with the garage themselves but the customer service online is shocking. 3 days into having the car it starts making a funny noise. Customer services are in no rush and don't seem to want to fix the situation. The prep centre said its a new gearbox but no. The customer service advisor doesn't agree. Despite the advice coming from the m..." Read more
a year ago
Ranjit Narula
"Not a great experience. Firstly was in touch with a sales person who fitted the stereotype of a 'car salesman'. Would say he has sent details which were never sent and numerous other instances of lying. Next went to pick up the car 60 miles away.I was to pick the car on 7th Jan but could only go on 8th Jan. Checked the car and the parking sensors were fau..." Read more
a year ago
Dan
"Don't buy from this people, they sold me a car that had been in an accident and failed to disclose it! Also had several other defects that popped up after their rubbish 3 month warranty expired and cost me over £3000 to fix. Now with solicitors to see if they take some responsibility. AVOID!!!!"
a year ago
Dave L
"Bought a Tiguan off carsa, they doctored the odometer and it was presumed stolen. They also refuse to consider any kind of dispute resolution! Stay clear of Carsa at all costs!"
a year ago
Dave L
"Bought a Tiguan off carsa, they doctored the odometer and it was presumed stolen. They also refuse to consider any kind of dispute resolution! Stay clear of Carsa at all costs!"
a year ago
Mark Lysaght
"Booked to view a TOYOTA AYGO X limited edition at 1.30 and my experience didnt start great.I met a customer who was waiting an hour and a half before me,she wanted to view an MG and came from Ipswich via train which cost her £87 one way and £20 taxi,so to cut the story short when they finally gave ger the time of day over 2.5 hours later they couldnt find th..." Read more
a year ago
Mark Lysaght
"Booked to view a TOYOTA AYGO X limited edition at 1.30 and my experience didnt start great.I met a customer who was waiting an hour and a half before me,she wanted to view an MG and came from Ipswich via train which cost her £87 one way and £20 taxi,so to cut the story short when they finally gave ger the time of day over 2.5 hours later they couldnt find th..." Read more
a year ago
Damian M
"Never heard of them before but looked good with a professional advert with stated awards etc so due to the distance from me I asked for a walk around video to which I was told that I would be contacted shortly with one after I provided my mobile number,twice...I was then asked what finance if any I would be interested in to which I replied none as would buy..." Read more
a year ago
Matthew Halliday
"Purchased a 2018 Ford Fiesta from the Southampton branch in Oct-24 and in less than 24 hours a major mechanical fault had shown itself (failed gearbox), rendering the car completely redundant. Advice from a third-party independent mechanic suggested a “quick fix” had been undertaken in order to sell the vehicle. We’ll never know for sure whether that was..." Read more
a year ago
Macdonald
"The service was so poor waited for 5hours to get the car ready after reserving the car 5 days in advance. The payment system is so poor and backward can only accept bank transfer of which the bank will not protect you. The car had scratches after I was promised the car will be clean and if there are scratches will be sorted before viewing the car. The car wa..." Read more
a year ago
"Worst customer service , worst car dealership I have ever been too ! Don’t go to them they’ll take your money and forget you exist don’t answer phone calls and don’t get back to customers"
a year ago