About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Hall
Nathan Wood
"Aftersales is none existent as well as there customer service team and items stolen from vehicle whilst it was at there prep centre for repairs. Vehicle was eventually returned to there prep centre for repairs to be done. 2 weeks they had the vehicle with not 1 update of how things were going on how long they'd have the car for. Emailed multiple times with n..." Read more
5 months ago
Simon
"I purchased a Mini Cooper Hatch for my daughter from Carsa at Bishop Auckland. Although the car had not been fully prepared for sale, we were satisfied with the test drive and general condition. During an online video call with Central Sales Executive Hein, we confirmed the purchase, paid the deposit, and agreed on the following action points prior to collec..." Read more
5 months ago
Maciej Bruns
"I found a car I was interested in. I filled out the application form. The next day the salesman Liam contacted me, I paid the £99 reservation fee. And I waited until he checked everything. After a few hours he said he couldn't give me that monthly price but gave me a cost of about £60 a month more than it showed on the website. I couldn't accept that. I said..." Read more
5 months ago
Chris
"Absolutely no after sales. In fact I'd go so far to say they actively don't return any calls, emails etc. just not to deal with any issues that might occur. Cowboy company and us them at your peril 🤬🤬🤬🤬"
5 months ago
Nathan Wood
"Vehicle had to be returned to there prep centre in Southampton. Has currently been there for the last 2 weeks with no updates from the company as to what is going on. Had emailed multiple times last week with no reply. Ended up messaging a senior memeber of staff on LinkedIn who didnt even bother replying. Finally spoke to someone yesterday who said they wou..." Read more
5 months ago
Chris
"As previously mentioned regarding aftercare sales. Worse than p!ss poor. I won't be buying from these cowboys again. Be warned stay away ☠️☠️☠️☠️☠️☠️"
5 months ago
Paul Joned
"I bought a car on the 3rd of July...but because my px car had my private number plate (which I was taking off)...I had to pay a redemption fee of £200 ..which once I received my V5 document I would email to Carsa Bolton then I would receive my £200 back ..after 5 working days had expired ...I still had not received my money back. I tried emailing/ringing/mes..." Read more
5 months ago
Charles
"The car did not have the key feature described in capitals in the headline, referred to twice more in the details and confirmed by the sales rep on the phone. The showroom reps explained that there is small print stating Carsa isn’t responsible for anything in the advert. I found this out after reserving the car and travelling a very long way to collect it...." Read more
5 months ago
Roman Gdaniec
"They sold me car with issue. On the half way to go back to home was error ( check engine) comming to dash board. "
5 months ago
Diana Webster
"The car what I brought it's spray painted "
5 months ago
Hakan
"Reserved a Mercedes C class with Carsa in the pictures looked fabulous. On viewing the car at their Mountsorrel branch the car did not complete my expectations, the drivers door had a unusual thud sound with a vibration coming from the side mirror I suspect that there was a repair which hadn’t been repaired to standard as the body lines didn’t match. There w..." Read more
6 months ago
OsT xela
"Never buy anything from this company. I recently bought a car and I was deceived about the extended warranty. they told me that when I sell the car, the money paid will be refunded. I paid the 4-year warranty and only used the car for three months, having to sell the car for financial reasons. When I contacted them, they told me that I will not receive a ref..." Read more
6 months ago
Suprita Dasgupta
"We were in search of a car and we went to the Mountsorrel branch thrice for the same car. They have horrible customer service, manager seemed to be very arrogant and felt like didn't bother to sell the car. The car wasn't clean had so many scratches needs to much more work than expected as that's not how you present a car to the customer. It was the worst ex..." Read more
6 months ago
Leon Wood
"Disappointed, 4 hour round trip and two hours in the showroom to to view a car which was not as listed. The dealer has offered to repair the dent identified, which was substantial, no one had noticed and was not notified about during sales calls. They eventually agreed to try and repair the dent but can not guarantee that the dent will be completely removed...." Read more
6 months ago
Lucy Lawlor
"Worst experience I have ever had. I am a first time car buyer and it was a the most stressful, unprofessional useless experience from start to finish. I wanted to VIEW a car which was 2 hours away. They said I cannot do so without sorting out my finance prior which is never hear of. As I hadn’t even seen the car or decided I wanted it. That was 6 phone call..." Read more
6 months ago
Ashley Norton
"In the process of buying a car 10 days ago I discovered a dodgy HPI report, they promised to refund the deposit but despite my contacting them several times with my details, in itself no easy matter, to date they have not done so. "
6 months ago
Cailum
"AVOID AT ALL COSTS. They tried to give me a car which needed its front brake pads changed in 3400 miles which would have cost me £700. I specifically asked if the alloys would be refurbed and they agreed this would be done as they were curbed and it was not done. The car had a gauge taken out of one tyre with another having cracks. The car had 3 different t..." Read more
6 months ago
Heather Neilson
"Whilst the staff have been polite and as helpful as they can be. We were devastated that after having received an email at 9 a.m. saying thank you for purchasing a car, we later received a phone call to say the vehicle had been wrongly priced on their website and it was £2000, more than previously advertised and agreed. Gutted could not purchase this car in..." Read more
6 months ago
Iorga
""don't buy the extended warranty it's a scam after you buy the car from them they completely ignore you""
6 months ago
Shane B
"Buying process was simple and straight forward, very friendly branch staff however that's where the positivity ends. We got home on the day of purchasing the car to find it won't lock due to an issue with the door handle - Not great considering they boast of doing a 207 point check on their cars. I went back to the branch that day as I tried multiple times..." Read more
6 months ago
Anonymous
"Poor dealership, scruffy and unorganised. Staff don’t engage. £17k Passat had a very poor recent re spray on the one side and wasn’t clean. They couldn’t even find the key. They talk the talk but don’t do the walk."
6 months ago
Aswani Mogalicherla
"I was quite disappointed with my recent experience with the salesperson on purchasing Luxus Ux from Durham/ Bishop Auckland. Their approach was very rough, and their responses were extremely dry, which made the interaction feel quite unwelcoming. Furthermore, their time management was poor as they never called back at the agreed times, causing unnecessary de..." Read more
6 months ago
Bharat Chauhan
"Based on my experience, I would not recommend CARSA to anyone. Saw one of their cars on Autotrader. Called them and spoke with a salesperson. She confirmed the car had 1 previous owner. When asked about the service history, she told me, it had full service history. Paid the deposit and told her to arrange for car to be fully valeted.....inside and outside. S..." Read more
6 months ago
rehan khan
"Liars. I was given false information on vehicle condition. Vehicle was covered in scratches and plastic trim inside was broken and falling off. Wasted money on travel fees. After around 2 hours of waiting I was eventually seen to. Disgusting service, stay clear everyone."
6 months ago
"Bought ds7 from bishop Auckland branch on Saturday got it home and realised rear lights had water in them called carsa imediatally the response was terrible seems we’re on our own so much for three month warranty and customer service I would avoid this company at all costs car may seem cheap but no after sales "
5 months ago