About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Irakli Kheladze
David Parker
"How can Carsa survive with their marketing strategy? I am required to make a 50 mile round trip to look at one car and pay £99 for the privilege. If I don't like it I must make a separate appointment to look at a different car - but not on the same day because the different car needs to 'be prepared for sale'. Carsa will go the same way as Cazoo. Or is it Ca..." Read more
7 months ago
Morton Mcgrory
"Bought a car from this company as they seemed better than the usual crowd. There were some functions not working on my test drive, they said it needed to be driven to allow the battery to be charged up. I believed them. I drove around 500 miles in the first few weeks - no change, various functions still not working. After downloading their warranty app there..." Read more
8 months ago
Helen
"Wanted to test drive and look at a car. Sales guy rang said it would 99 pound to look at the car and test drive it money back if I don't like it Then another 78 pound for the company to bring the car to Cannock which nobody mentioned. Rude arrogant sales guy. I won't be buying a car from this company. "
8 months ago
Zayd Rahman
"I was mis-sold an extended warranty cover. Unfortunately the car I purchased from their Southampton branch has had a number of issues and the company they use for after sales care have not fully paid out expensive repair jobs"
8 months ago
Maurin Bi
"Your service was excellent and fast thankyou for all the help we received. Maurin Bi x"
8 months ago
GCon1
"Bought a used Tesla from them, delivered a day late, damaged, no paperwork and old owners details locked into car, will not respond to emails or calls. Had to resort to Trading Standards complaint and Information Commission Office to audit them. Avoid at all costs! Phone line constantly busy with full voice box and no response f on emails to senior managemen..." Read more
8 months ago
Raymond stewart
"Very disappointed, only one key fob, no parcel shelf, no air inflator which said was included, no hand book, not sure if Sat Nav working properly as no book for checking, the car was also driven to my location hence adding extra miles, all these things should have been made available before purchase, I will certainly not recommend this company, buy the time..." Read more
8 months ago
Regi
"Carsa charge a refundable deposit of £99 to view a vehicle. You are told provided you turn up to view the vehicle the deposit is refundable. However I have been waiting over a week and asking several times when my refund will be processed with nothing but an AI response saying an agent will contact me to process the refund. Still haven’t heard and getting ve..." Read more
8 months ago
Paul CHampion
"Paid a deposit on a vehicle and booked an appointment to view. Travelled over to hours to the closest site (Cannock) on arrival no real welcome. Car was brought round for a test drive but tyre pressure warning was on and you could visually see the drivers rear tyre was low on pressure and sales guy just told us to reset the light 🤦🏼♂️. Car was advertised..." Read more
8 months ago
Anonymous
"Really poor customer service. I initially spoke to a very helpful person called Robin who said the car I wanted to test drive could be made available by 3pm (because it was in storage). I wasn't sure I could make that time, but said I'd call back to confirm. I phoned back and spoke to a Paul who said they usually charge £59 to get the car moved, but he would..." Read more
8 months ago
Gary Wood
"The price was good, but the overall purchase experience is very long winded. They had lost the V5, which cost me £25 as well. Would not buy here again. "
8 months ago
LD
"Appalling…chrome letter K missing off boot. Only one key which was taped up to hold it together…and number 3 had a nail in the tyre, which they said they had repaired…..when I left for work the day after it was flat!! Tried ringing the bishop Auckland branch and sent emails…nobody had got back to me!! Avoid like the plague! Useless …and I won’t stop until I..." Read more
8 months ago
tim oee
"Awful customer service, Always say they’ll be in-touch but this never happens, And careful on their website they manipulate their wording to fool the consumer. CarShop or Availablecar are more professional companies. "
8 months ago
Morton Mcgrory
"Bought a car from this company as they seemed better than the usual crowd. There were some functions not working on my test drive, they said it needed to be driven to allow the battery to be charged up. I believed them. I drove around 500 miles in the first few weeks - no change, various functions still not working. After downloading their warranty app there..." Read more
8 months ago
chloe cushnan
"Seen a car I like. Put my own vehicle for part exchange. They offered me a figure for the exchange. I reserved the car had no confirmation of this. Once the valuation team phoned me after I sent the pictures of my car the man valued it at 8,000 pound under what they offered to start🤣 and blamed myself telling me I put the wrong amount of miles in. “I’m not..." Read more
8 months ago
Nauman Ahmad
"Don’t buy unless you want to be deceived. I reserved a car that was showing available at the Cannock centre for transfer to Durham. However, 3 DAYS LATER, I was informed that the car had already been reserved by another customer, according to Mr. Tom Bolton from headquarters. Mr. Bolton reportedly stated that "this happens only once in a blue moon" and w..." Read more
8 months ago
Ish
"Bolton branch- not transparent at all, very unprofessional and rude customer service provided by Mike at the Bolton branch"
8 months ago
KJ
"Do not believe anything this company offers online, all information is false. I have had first hand experience of incorrect prices advertised on the website and worst off all, after a month of searching for a 24month PCP finance deal offers, told that these do not exist. Most disgusting display of false advertising and highly recommend to stay clear of this..." Read more
8 months ago
Mr Robert Beeden
"So many problems and issues it’s hard to know what to include in a review as they were so many and so various. Potential purchasers beware !! The vehicle description was inaccurate and misleading, The vehicle preparation was poor with some potentially serious problems as well as many bodywork faults and blemishes. Customer service was un-helpful and provided..." Read more
8 months ago
Harris
"Excellent customer service until I bought the car. After that, they disappeared. I have been trying for a week to speak to someone about how to use the warrantee that I bought from them and still nothing. This is the second time that the same thing is happening. The first time I gave up and sorted out myself and will do the same now. I am disgusted with them..." Read more
8 months ago
James Clark
"shambles. valued my car at a reasonable price. allowed me to waste hours taking pictures only to be giving a price which was bordenline offfensive. would NOT waste my time with these amatures."
8 months ago
shadot hussain
"I bought a car from carsa Mountsorrel what can I say about honestly speaking nothing positive I bought the car a year ago I thought I wasn't gonna leave a review .but know I decided to speak out because sold me a faulty car which had a panoramic roof which was cracked .and they sold me a warranty which supposed to cover things that go wrong peace off mind. N..." Read more
8 months ago
AN
"Reserved a car and travelled quite a distance to test drive as well as pick up the car. I paid for a full vehicle history check the day before the pick up and found a a few issues with the car which weren’t there in the report Carsa sent across. One was a mileage discrepancy but it was only 1 mile so that must’ve been human error. The other was an advisory o..." Read more
8 months ago
Simon Plumley
"Where do I start you spend 20k on a car you expect much more than this, below is a list of the nightmares that has been my experience with Carsa in the last 6 months. • Added items to finance without checking (GardX) when called up on it before even signing for car saying too late now we have applied the GardX. I also complained to the manager when waiting..." Read more
8 months ago
"I was highly disappointed with the service. I picked up my car from Cannock on the 28th of April. I paid a £99.00 deposit for transporting the vehicle from Southampton to Cannock. They promised a refund after the test drive, regardless of the purchasing outcome. I bought the car, and they never bothered to refund my deposit. They stopped responding to my ema..." Read more
7 months ago