About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Anonymous
Amy
"DO NOT BUY A CAR FROM CARSA! I purchased a car from them under 6 months ago. When I purchased the car it had under 3 months MOT left. After a month I found out that there was a major issue with the car and the heating was not working. The job itself to get fixed needed to be at a specialist garage and cost over £1500.00. The warranty didn't cover the full a..." Read more
9 months ago
Vics
"Absolutely Awful. Let me drive away with a dodgy tyre, claiming it was normal, and meaning I had a big blow out on the motorway. There's a reason why these cars are below market value... I'd do your research and find another garage. The customer service is also appalling. I've had to pay out hundreds more to counteract the lack of checks and bad advice given..." Read more
10 months ago
Rich T
"Not to be trusted. Can't believe Car Dealers like this still exist. Tried to reserve a car but they would not do it because it was the last say of the month and some of the Salesmen had not reached their targets. Apparently a Reserved car is not a Sold car. Complained and was told some one would look into it and call back. Guess what ? no call. Avoid "
10 months ago
KARWAN CHALABI
""Guys, when you go to that car showroom, forget about what they advertise on Gumtree, or Auto Trader, or any platform. Make sure you need to doublecheck every single thing because the might gives you wrong mileage, price, engine size, almost everything might not match. Be careful, they are not honest. I did ask them, why you don’t put the accurate informati..." Read more
10 months ago
Mrs Malczewska
"I am extremely disappointed with my experience. The customer service was notably arrogant, and the sales team seemed disinterested, even though I visited with the intention of purchasing a new car."
10 months ago
Mr Santhosh Chithrapilli John
"Car was delivered with out floor mats and user manuals. When I contacted the team the response was very bad. Also while I was driving back to home in the motor ways the car steering was shivering not sure how safe is the drive that car. Not sure whether this car has been gone through 204 safety check. "
10 months ago
L Clarkson
"Service received was less than appalling, So on Thursday 22nd February I arranged on line to have a car brought to the Bishop Auckland branch to view, this was confirmed to be carried out Friday 23rd at 11:30. Later that day I realised I couldn't make the viewing so I went straight down to Bishop to rearrange the viewing for Saturday 24th, when I spoke wit..." Read more
10 months ago
customer
"After sales service appalling. Was supposed to be contacted within 1 hour after delivery with transfer of ownership details so we could tax car, did not happen. Spent 5 hours on the phone, constantly cut off due to high volume of calls (strangely message always said you are No1 in queue). When did get through, was promised call when agent finished on phone,..." Read more
10 months ago
Lewis Marshall
"Awful experience. Travelled from Annan to a booked appointment the staff (Aiden, Shannon and Katie) told me my appointment was probably with another branch as they didn't have a Kuga. I show them the confirmation and suddenly the Kuga exists and the appointment is fine. Decided to buy the car which was ex motability, not disclosed to us before we arrived...." Read more
10 months ago
Anne Mcgarrigle Cowens
"My enough people in store due to holidays"
10 months ago
annmarie
"I travelled a few miles today to view a car. Test drove it really liked it told if I pay deposit in the morning car was mine.they were getting near to closing, to then receive a text to say car has now been resevered by somebody else. Would definitely not be going to these again don't rate customer service at all. The man we dealt with was to busy running ar..." Read more
10 months ago
Chris Marsh
"Absolutely awful customer experience/service. Called on Thursday to book a test drive on Sunday. All booked no problem. Called again on Saturday to make sure car was at branch and that it would be ready. Was told it was. Went on Sunday and car was not at branch AND had been reserved by someone else and sold. Clearly bad internal communication. WOULD NOT..." Read more
10 months ago
Andreas Askotis
"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to..." Read more
a year ago
Alexandros A
"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to sp..." Read more
a year ago
Lorraine
"Hi I've just cancelled and received my money back straight away had to wait nearly 2 weeks to get told lies every time we rang and as soon as the money went in it very conveniently passed its mot wouldn't be surprised if somebody that works there wanted that car that is a very poor service and I hope somebody high up investigates this"
a year ago
Customer
"The cars are Brillant but the customer service is ridiculous. I have been calling them for last 2 weeks and have written several email but no response has been received. Everytime I get a new executive to give me same assurance that they will resolve the problem. Still awaiting any ACTION."
a year ago
Giuseppe Colella
"Just a series of lies after lies.. The car was very dirty inside and the girl said that she'll send someone to give a good clean while I was signing the finance agreement...well that's never happen... Then I was convinced to change my delivery option to click and collect with a promise of a price knock off and a £50 fuel add on for the inconvenience that I..." Read more
a year ago
John S
"We saw a car on autotrader that said no admin fee. When we rang Carsa Loughborough office we were told £249 admin fee will be applied if purchase. Surely this is misadvertisement?"
a year ago
Clare
"For their after sales service just 1*. I noticed very shortly after purchase that 2 of the tyres had a problem. I contacted the salesman who forwarded my emails to the manager. Despite several follow up emails I've not had any response. Very disappointing and I regret providing the 5* review at the point of sale."
a year ago
Susannah Moore
"Entered a contract for a vehicle to be fetched to Bradford.. changed all our plans ... for them to tell us they forgot to put the vehicle on the transporter!!! They really couldn't give a 💩!!! Now feel like I've had a lucky escape!! Bought elsewhere and got a much better deal !! Verbal contracts still stand in law and Carsa think its ok to renage on such a..." Read more
a year ago
Mary Marquis
"Sharp Trading practices at work at this shoddy car dealer! Left to fend ourselves - tyres not inflated properly - herded in and out of shabby sales office like sheep - bit of a conveyor belt type process where it feels like they only want the sale - will not be back ! Be warned - an extremely amateurish company, if this is the way they treat customers at th..." Read more
a year ago
John Vallance
"Walked in off street to Carsa Southampton - really shabby sales office - cramped and very amateurish set up - staff were running about like headlless chickens - when we were eventually seen by staff, they could did not seem interested in us at all ! If i could give a lesser degree of points than that available on trust pilot, i would. All in all a dreadful..." Read more
a year ago
Mary
"I've consistently faced issues with this company and have been unable to reach customer service. Despite promises of callbacks, they never followed through. My experience with this company has been incredibly frustrating, and I strongly advise against buying a car from them. Their promises fell flat, and I found their treatment truly disgusting. I've never r..." Read more
a year ago
Evann Graham
"Got my car back in September, beautiful car & really happy with it. The problem’s started was when I got told my second key was at another sales room but they would post it out to me once I had send my V5 in for the car I was selling to them. 3 weeks later the I take the V5 in to my local Carsa in Bishop Auckland. No spare key is there! So then I’m told it..." Read more
a year ago
"If you trying to buy a car AVOID this company by all means . They have the worst customer services and very unprofessional. So I reserved a car , paid a deposit went through a hard search finance was agreed .We agreed on a date for them to deliver the car. And on the date they informed that the car had a problem that needed to be fixed ( very professional ad..." Read more
9 months ago