About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Damian M
Matthew Halliday
"Purchased a 2018 Ford Fiesta from the Southampton branch in Oct-24 and in less than 24 hours a major mechanical fault had shown itself (failed gearbox), rendering the car completely redundant. Advice from a third-party independent mechanic suggested a “quick fix” had been undertaken in order to sell the vehicle. We’ll never know for sure whether that was..." Read more
2 months ago
Macdonald
"The service was so poor waited for 5hours to get the car ready after reserving the car 5 days in advance. The payment system is so poor and backward can only accept bank transfer of which the bank will not protect you. The car had scratches after I was promised the car will be clean and if there are scratches will be sorted before viewing the car. The car wa..." Read more
2 months ago
Natnael Berhanu Bekele
"I'm writing to express our disappointment with our recent experience with this company and the Bolton branch or CARSA. My wife and I visited the dealership to collect our new car, which we were told was ready for collection. However, upon arrival, we were not greeted and had to make ourselves known to the staff. When we finally began the paperwork, we ask..." Read more
2 months ago
MR WILLIAMS
"Usual crap from a car sales place that sell rubbish, car was delivered to my address as dealership was too far to travel after giving the car a look round found 1 worn tyre front brake pads were low service had not been done as promised after i have asked them to take the car back they tell me they need to diagnose the faults which but apparently they don't..." Read more
2 months ago
Hanadi Alkabodi
"Sale for us faulty car with engine issues Less than one week we returned the car we reach to the shop ask to contact customer service they said will send email and they are not answering our calls Be careful from this company "
2 months ago
Rachel F
"Less than 1 star . Daughter bought a car cost over 20K September 24 had less than 2 days and has been in for repair for over 4 weeks , garage telling lies left right and centre one minute ready next go down its not ready , one min they will call you next they don't . !!! . Most of the mechanics have left Bishop Auckland and even the Controller sitting on her..." Read more
2 months ago
Ali Ishtiaq
"Not recommended, with a car always pushes you to buy extra insurance (GAP) and extra safety features from third-class companies and make their commission. Companies after some time go into administration and give you nightmares with their financial contract and damage your credit file just because a CARSA agent thinks good about you to offers extra care for..." Read more
2 months ago
Abdulaziz
"Unfortunately they told me the car doesn’t have any issues and I asked Shabs. That there is history of engine light issues and he told me that it is only ad blue was the problem and sorted out but less than one week since about the car the engine sign is on "
2 months ago
shahkar malik
"once they take your money and drive off they dnt answer your phone or call you back bradford Branch is CRAP!!!!!"
2 months ago
Theodoros Matzaris
"Terrible Service they ask you to pay a deposit of £200 tell you a different story after waste of time "
2 months ago
Sarah
"Bought a car just under 2 weeks ago, was served by a lovely gent called Sunile, nothing was to much trouble and I can’t fault his customer service at all. Over the course of the first week driving it, multiple faults were appearing on my dash board which for a 3 year old car, shouldn’t be occurring. As I’m within my rights to do so, I wanted to reject the ca..." Read more
2 months ago
L S
"I would give -5 if it were possible. Two days prior to viewing of a car I cancelled the viewing and requested a refund of my £99 deposit. Now 4 calls and just over 2 weeks later I am still waiting! Shameful :( Liam Gilbert was very efficient in taking my money. But extremely reluctant and evasive about refunding it!! "
2 months ago
Grace
"Terrible after purchase customer service from the Bradford branch. They didn’t register the car in my name at time of purchase despite it taking 30 seconds to do. I’ve chased 5 times over the last 10 days, several promises of it getting sorted & someone will call me back but yet again on the phone chasing again. They never answer the phone & make false pro..." Read more
2 months ago
Kallum
"Avoid Carsa if you do not want to buy a faulty car that they take no responsibility for and then have to deal with their inadequate customer service. After 3 months of owning the car (which I brought from their Southampton branch) I started having mechanical issues, after a few emails back and fourth Carsa finally came to the agreement that they would repair..." Read more
2 months ago
Nathan Wood
"I left a review a few months back after my purchase had to be returned to there prep centre. I'm leaving another one due to there complete shoddy and unprofessional work. Had to remove the passenger front wheel yesterday. Was unable to do so as the passenger wheels they have both repaired as stated on there prep history have been completely over tightened. T..." Read more
2 months ago
Antony Skinner
"good service until youve paid your money then they are no longer interested. tried numerous times now to have my car looked at due to issues with it and all get is ring warranty its not our problem. well yes it is your problem, youve sold the vehicle and it has a issue regardless of if someone has had it 10 days or 3 months. you hold a duty to ensure the car..." Read more
2 months ago
Lesley Parry
"Absolutely shocking service. Very amateur. I opted for home delivery but when it arrived they couldn’t do a hand over because of a warning light. They took it back to base and carried out some work, then brought the car back to my home. They didn’t tell me what work had been carried out after asking. Fast forward 2 days I exited the car but couldn’t back int..." Read more
2 months ago
O Zakirov
"Terrible experience and would never ever recommend to anyone to buy a car from Carsa!!! Really disappointed! Poor customer service without any responsibilities. Shame on them! Basically I traded in my car and got with a chip on windscreen plus other stuff on the body. "
2 months ago
Lucy
"Absolute appalling service start to finish! Would never advise anyone to buy a car from here. Salesmen don’t look like they enjoy their jobs. Swear about their colleague to the customer. I arrived and the guy huffed at me and walked of even though I had reserved a 21k car! Please avoid this place, Paul doesn’t have a clue what he is doing. Slimmy and unprofe..." Read more
2 months ago
Lenny Nkomo
"Definitely Would Not Recommend – Regret Ever Purchasing from Carsa I purchased a car from Carsa, and within just 3 days, the engine management light (EML) came on. I tried contacting their customer service by phone but couldn’t get through. Instead, I was forced to rely on email, but they would only send me one email per day, which made it impossible to ma..." Read more
2 months ago
Gianpaul Becci
"Poor communication Poor description Incorrect number of previous keepers Incorrect number of keys Not provided the service history Difficult to contact "
2 months ago
Chelsea Robertson
"I would never buy a car from Carsa again! The aftercare is shocking! I have an urgent issue as they've sold us a car that is not road worthy. I've been advised that I can't speak to someone via the phone because customer care don't take inbound calls. The only way to contact them is via email and they'll respond within 48 hours, I'm still waiting!! Shocking..." Read more
3 months ago
Joyce Franks
"We went into Carsa today to buy a car which was advertised on the website in our area. The assistant at customer care said the car was somewhere in Southhampton (didnt know where) she said we could pay a refundable £99 deposit but had no idea when we might get it. When I asked if it would be weeks or months for delivery the response was a dismissive, “dont..." Read more
3 months ago
Mrs Wilcox
"Dreadful Customer Service No handover done by staff just given keys, staff lacked basic customer service skills, raised with manager on how we were spoken “at” and he just said I’m new I’ve only been here 4 days, not the response I would expect from a manager! "
3 months ago
"Never heard of them before but looked good with a professional advert with stated awards etc so due to the distance from me I asked for a walk around video to which I was told that I would be contacted shortly with one after I provided my mobile number,twice...I was then asked what finance if any I would be interested in to which I replied none as would buy..." Read more
2 months ago