About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
4,722 reviews
4.5/5 average rating
Jumman Abedin
Viktoras Mogilenko
"Make sure you get everything you need at the point of sale, otherwise aftercare is very poor. Booked a car to be delivered to Cannock with no issues, car was there within a day or two. Booked an appointment to test drive and purchase, arrived and felt not very welcome. Manager did not even say hi, while were standing there at the door for few minutes. A lady..." Read more
3 months ago
Tahir Rashid
"I recently bought a car from Carsa Bolton which had a number of issues. I raised it with central customer service and they said they will email the manager and cc me. I didn't received the email. I personally went to the Bolton showroom to raise the points and spoke to one of their people who said they will escalate it to head office. I still haven't heard..." Read more
3 months ago
Chrystal
"All the staff were super friendly and helpful. But the purchase of the vehicle was awful. I’ve travelled over 110 miles away to pick up a car. Was told Wednesday to then be told Thursday, which was completely fine. Travelled down on Thursday to a car still with faults (needing a new washer fluid pump). Which to me is a huge safety issue (it wouldn’t pass a M..." Read more
3 months ago
Vivien Gunn
"The actual buying of the car was relatively straight forward but the after sales care is appalling. Six weeks after buying the car I have still not received the V5 or service history of the car, 2 phone calls and 2 emails later I still haven’t had any communication from the company !"
3 months ago
Dave
"We purchased our car from Carsa in April, service was very good and it was a lovely car and had had a 204 point check? We needed an extra key which we understood so we purchased a new key from the main dealer and while it was there they did a complete free assessment of the car. They found that there was a missing wheel nut which we thought was quite serious..." Read more
3 months ago
OG
"We were booked for a time to collect the car having submitted all paperwork ahead of time. It took an hour to start processing our paperwork, plus, and 2.5 hours to complete it - not because there was much paperwork but because the garage was so understaffed they were trying to do everything. It shouldn’t take 4 hours to pick up a car I already had approved..." Read more
3 months ago
Mark Harris
"I want to point out that the staff on the phone lines and at the branch were all very friendly and helpful. However, I paid £99 to have the car transferred to my local branch, but sadly the Carsa sales team were let down by the poor preparation of the vehicle. The prep sheet said 3 of the wheels had been refurbished, but all 4 of the wheels had some degree o..." Read more
4 months ago
Cherylee Baker
"I felt the initial interaction was great! Then when I came to purchase the car, I was under the impression that I had an appointment at 10.00 but then we had to wait almost 30mins before the salesman we had been in contact with was free. However, there were 2 other people working there who he could have perhaps dealt with the walk in customers he had? I had..." Read more
4 months ago
Anonymous
"Organised a viewing/test drive and all went well. Then got a call with a 'human' who said that for me to test drive the car i had to pay £99 for the car to move from their testing center to the Southampton viewing center. I said 'No ' to that and they said 'as a one off they can do this . I then found out as a txt that the £99 were to be paid as a refundab..." Read more
4 months ago
Trev E Bacon
"I sought details of a car via CarWow. Received them and was directed to Carsa for my trade-in. The link sent to upload pictures auto-closed and didn't save the pics. I was then told to send the pics via email which I did. The email address given was incorrect so I was told to send them again. After chasing the matter for a price to change I received a call f..." Read more
4 months ago
David Corke
"Lack of response over missing items from car I bought. Bought a £25000 Bmw which was delivered without mats and a second key..very unusual and unsatisfactory. Have queried this but no response from them. "
5 months ago
Abbie Quest
"Whole process was OK. However they upped the price of the car whilst the paperwork was being issued so I ended up paying a little more as they didn't want to re-do the paperwork again however they assured me they'd refund me the extra within 5 working days. It's now been nearly 2 months and I'm still waiting for my refund. They were quick enough to take my..." Read more
5 months ago
Disgruntled
"On this site you will see very mixed reviews of Carsa - from glowing to damn right awful. My experience reflects these two extremes. Let me start with the excellent. Becky Lacey at the Bradford depot saved this experience - she has been brilliant. She deserves to go far in this industry and I would have given her 5 stars. In contrast, the head office in..." Read more
5 months ago
Ellie & Luke
"Car has faulty stop start battery, called up to get them to fix it but wont answer the phone or get back to me, after spending £27000 on a car i would expect alot better service. "
5 months ago
Emma Taylor
"Car was suppost to be ready at 4pm, 2 hours later! Said it had just come in, but was advised at lunch time been there 20 hours! Other than that fine! "
5 months ago
H R
"Initially the experience was ok but I feel I have to leave an updated review on things that have come to light since my ownership of the car. Firstly had a new MOT - it “passed” with no advisories …not sure how has there was a three inch strip of rubber hanging off the wiper blades ? Secondly , despite repeated requests and promises I never received a copy o..." Read more
5 months ago
Consumer
"I can’t fault the services at Mountorrel CARSA however since my last review I have now become extremely disappointed and frustrated A fault on my car that was highlighted on the test drive has still not been fixed despite a number of trips to the garage which I’ve had to sort out getting myself there and back with no assistance on the few days I get of wor..." Read more
6 months ago
Alvaro Borges
"Good luck trying to contact them for after-sales. Tried several times, and it goes into a voice mail inbox that doesn't accept any more messages The car was sold without the petrol lid, even though the car pictures had a lid on it (was only made aware on collection day) Was told the lid would be posted in a week. A month has passed and nothing. Also car wa..." Read more
6 months ago
James Lannon
"Original : Started with great communication and help. When I viewed the car the person was unable to tell me anything about the returns policy/ the after sales team other than they exist. Had an issue a few days after purchasing car, contacted carsa through webchat and Whatsapp barely any help. Eventually managed to email customer care, got a few emails the..." Read more
6 months ago
Eleanor
"Bought a car from Carsa at the Halesowen site. Adam was great and very helpful. However we had a few queries after receiving the car so sent an email to customer care, to which we haven't received a reply in 10 days. Have sent multiple emails and tried to get hold via the phone. We have had no response, very disappointed in the customer care, had we had know..." Read more
7 months ago
Allan Young
"Carsa’s sales staff were fantastic from the moment I sent my enquiry right up until I went to collect my vehicle. I travelled 174 miles to collect the vehicle from the Durham showroom, arrived and was greeted by the counter staff and asked to wait until they had a manager available to complete the process. As I waited I went to inspect the vehicle. Which w..." Read more
7 months ago
MR G. Preece
"Be truthful in your adverts. Especially if work has been supposedly completed but was bodged"
7 months ago
Chris Ward
"2 stars rather than one because the car I purchased seems to be good value and in good condition for the year and mileage. The issues are with the processes: - car not ready for collection despite three days notice - car had no fuel for test drive or drive home once purchased - only came with one key and only told this when I was about to purchase I wa..." Read more
7 months ago
Chris Hope
"Although the initial buying process was good, once my £99 had been paid the service went down hill from there. I did not receive any confirmation of order or what I need to bring with me when I collect the vehicle, not once did I receive a confirmation of collection date and had to twice chase to make sure I was booked in to find out I was booked for the wro..." Read more
7 months ago
"The customer service wasn't good .I reserve the car and then had to wait over a month. They keep changing the appointment date .when I went to collect the car it wasn't clean properly. Some scratches was here and there had to ask them to clean it . No car mat in the car had to pay separately for car matt and they didn't mention the car matt they will send it..." Read more
3 months ago