About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
5,562 reviews
4.5/5 average rating
david hardie
Jacqueline
"Helpful friendly staff, no hard sell. Long digitalised process to buy the car, but issues with ID matches were manually resolved. Would have liked a more comprehensive run through when payments would be collected and % apr"
8 months ago
David Willmin
"Great service at enquiry stage via email and text. Really helpful that the car could be transported to a closer location. Unfortunately the car didn’t arrive at the garage as confirmed. Arrived a day late. Few niggles with the car - radio doesn’t work, no car mats, usb stick missing, just 1 key - but otherwise a good car."
8 months ago
Mrs Amanda Raithatha
"Price of car was competitive. Communications initial was good . Thereafter calls were not return. On collection day they were busy so handover was rushed To test drive a car - you had to pay a deposit of £99 and guess what the admin fees for buying a car was £99"
8 months ago
Tommy
"Purchased a car from Carsa End Feb. The price was good, the usual upselling tyre insurance etc, but not pushy. There was an obvious suspension fault (bad creaking) but as I had no other car I had to accept it on the day. This was booked in a week later to be looked at. The technicians on site had no idea what the issue was, and I was sent away to book anot..." Read more
8 months ago
Martin Meredith
"Great priced car. Delivery and preparation of the car left a lot to be desired. This is not a dealer service that they advertise - think of it as a car supermarket and lower your expectations."
9 months ago
Alan Wilson
"My wife and I paid £99 deposit to reserve a test drive of a vehicle. We cancelled the test drive on the 12 February 2025 , and we're told it would paid into our account in 8/10 days .....26 days later still no refund. We had to call in at our local branch (Durham) to ask about the refund. We now have told 5 days. No apology , no 'oh sorry about that ' . I ce..." Read more
9 months ago
Paul Tunnicliffe
"The car I purchased did not fully meet with the list of inclusions. It said that driver seat was electric, but it is actually manual. It said cameras were on the front and rear but only found it had a rear one only. The car has scratches but did not see some of them when viewing. The ones I pointed out Cara’s said there was nothing they could do about them...." Read more
9 months ago
Callum Bennetts
"Good company, made buying a car easy. Unfortunately no room to haggle for extras, and floor mats are taken out of the cars? Besides that, love the new car and buying was simple with good extras around warranty etc. Just a slightly different experience to main dealers. "
9 months ago
Phil Madsen
"The sales operation is very slick and they push warranties at the time of sale, I suppose they’ve got to make a crust. The after sales contact is very difficult and typical of a sales oriented organisation. It’s enough for me to NOT recommend Carsa to friends and family."
9 months ago
andybob
"The price was quite good, but organisation of appointment was a bit too chaotic. The description of the warranty was not clear, even after carefully reading the T&C. It seemed to be saying that the standard warranty was just £500 (as I said, the distinction between the standard warranty and an extended warranty was not clear), which is hardly worth having o..." Read more
9 months ago
Rachel van Huuksloot
"I thought the service was fantastic. We allowed two extra hours for travel once we had delays. We arrived early and we waited a short time to be shown the car and discussed finances. We got a great deal! Our only disappointment was a poor valet. It looked like it was cleaned, but the rims of the dash were filled with dirt. The cup holders in the back seat..." Read more
9 months ago
Alan Mclean
"Bought a Peugeot 3008 2023reg.£1800 cheaper than anywhere else. Sales rep was pleasent and polite but didn't offer a great deal of info regarding the car.After agreeing the deal I asked about a spare key,service booklet and owners manual only to be informed there was no key,booklet or manual.Sales rep(Richard) said service record was recorded by Peugeot onli..." Read more
9 months ago
Mr Livesey
"The appointment time was delayed because of the late arrival of the car, someveryting was rushed , valeting, checks on car. the lack of documentation , no service book and no user manual no service record for car , when asked we were told that the companies don't supply now , but they did in 2022 . having said that the sales person we had kept us informed a..." Read more
9 months ago
Mrs Griffiths
"Positives: We were able to look for the model we wanted online. Paid a refundable £200 to have the car transported to a local branch. Booked a test drive appointment. Promised a valet. Given car mats as we saw them in the boot. Apology for the wait. We love the car! Negatives: Waiting area messy/dirty. Very cold showroom. Waited 25 minutes after appoi..." Read more
9 months ago
Ms S Sibamda
"Everything from the start the service was great. We chose click and collect in Bradford. However, even though the staff there appeared friendly, they seemed to be under staffed and we had to wait long before we could be saved. We were not shown round the vehicle, we checked the vehicle on our own and after we explained and shown some scratches and areas that..." Read more
9 months ago
Ashirwad Bhayani
"Car was not washed or cleaned at all. When I asked they said we will wash and clean it if you decide to buy it. Sorry but that already loses some appeal for me wanting to buy it! "
10 months ago
michael rogers
"Towcester is a new sales showroom and is still not setup fully. Giles was fabulous under circumstances. The experience was very long winded. "
10 months ago
A D
"Unusual buying experience. Dirty and down trodden venue, sales people well intentioned but didn’t know much about the vehicle. Vehicle dirty as they hadn’t managed to valet. However I think a good car at a good price and ultimately was valeted by the time I’d left I wouldn’t rush to use Carsa again"
10 months ago
Amir Zahedian
"After buying the car no help when I paid and went to collect said sorry it’s only got 1 key and no Mats. Car wasn’t very clean. "
10 months ago
Mary Hill
"I got the right car at the right price. It came without some of the things I would expect, like a real parcel shelf and, until we asked) the proper tyre inflator kit. Carsa were difficult to get through to (one of the lines twice kept me on hold for 15 mins before telling me my call could not be answered and the voice mail was full) and it was impossible to..." Read more
10 months ago
Mark Wilson
"Car seems great but terrible communication from call centre, delivery day and method changed,AA breakdown not explained as only one call out per year and didn’t explain that no card payment facility at the collection centre. Spoil the experience."
10 months ago
Ryan Adams
"My Ariel is missing from the roof, I wasn’t told about 1 key only for the vehicle and then when purchasing the vehicle they landed a £99 admin fee on top for very little admin that I could of done in 2 minutes. The car is good but Carsa need to be more transparent with there process and advice "
10 months ago
Julian B
"From the 'sales' process to the after care service I can only rate the Company as OK. Some good points but q a few not so good hence 3 stars."
a year ago
Jess R
"The customer service of the sales people I dealt with were nice but the communication was very low in terms of updating me about the car I was very interested in. It ended up taking a week from the day I was interested and wanted to test drive to actually driving my car away. My partner and I were the ones to continually call to get an update on the car and..." Read more
a year ago
"response could be quicker and clearer.... terms and conditions should be readily available."
8 months ago