About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
3,153 reviews
4.5/5 average rating
Anonymous
Aaron
"Disliked being sat there and no communication about why it took so long it wasn’t till we was there nearly 2 hours we got told it was a glitch with Santander "
24 days ago
James Sinclair
"It would be 3* if this was based on just the customer service, it was good until it came down to the figures. 8.9% APR is a lure as no one realistically gets that. I had to bargain to gain equity on my car which started at £0 and went to £1000 from “a management deal”. The condition of the car I viewed was 1*, It was clean but wasn’t deeply cleaned and that..." Read more
25 days ago
N.A
"Did not like the experience. Car was not as advised. Sneaky car sales people. "
a month ago
Murray Penman
"Beware… £495 admin fee to use your own finance broker… an absolutely ridiculous amount to pay. I was actually away to buy a car then was told that how much I’d have to pay, that alongside some other issues gave me alarm bells. I was told i was accepted for finance prior to this, to which i was told on the phone that payments were £50 more a month than origin..." Read more
a month ago
Thomas
"When reading dealer reviews, it is important to remember Carsa do not make the cars, only resell. Ignore any reviews praising the car and focus on what they do control… the customer service. That being said, I tried to test drive a red 2020 2.3L Mustang only to be told it was at a ford dealer getting serviced. This turned out to be a lie as soon as I was tol..." Read more
2 months ago
Andrew Christie
"Well we found carsa through auto trader and they where local with a good range of cars at a good price. We ventured down looking at a few options of electric cars but nobody could answer any questions about the spec or features it was just awkward. Every question was diverted to we can't answer that you need to speak to our sales time who by the way you spea..." Read more
2 months ago
robert leech
"Having had my car from Cannock for almost a month , and having sent pics of paint / trim touch ups and a wheel , an email 24/3 and visiting branch 15/3 for updates , no one has bothered to contact me back , They say you can judge a business by their customer care ."
2 months ago
Steve
"Mountsorrell Branch I’ll say early on, nothing wrong with the car. Couple of cosmetic points but they’re being sorted out by Carsa. Good quality motor at a good price. This however has not been the quick, hassle free experience that Carsa seems to use as their key selling point. Appointment booked for the Monday then pushed back to the Tuesday as for some..." Read more
2 months ago
holly warmer
"POOR AFTERSALES Still waiting for a call back about our vehicle a system warning light keeps flashing on the car we’ve had it since the end of December, we are scared to use the car incase it’s unsafe to drive. We urgently need someone to take a look at the car please, we feel asif we’ve lost all trust in the car now and are not happy with keeping it. We’..." Read more
3 months ago
Jason Barber
"I hadn’t seen the Jag IPace, electric car, before I bought it…. the main five comments are:- 1) the handover was done by someone that I hadn’t met before (not the person that I had “sealed the deal” with) - they had no background info on what had already been discussed. “Obviously Carsa hadn’t had their own handover”, but this seemed a normal sequence of ev..." Read more
3 months ago
Stephen Mannering
"Pleased with my van ,however I received two separate invoices showing different prices for my vehicle . Plus I took out a 2 year warranty then that very Evening after my van purchase received an email stating they can’t honour that same price offered ."
3 months ago
holly warmer
"No customer service at all, my boyfriend purchased a car in December, through a part exchange. Paid the fee for change over from private plates and promised a refund as soon as we dropped off the old plates to the car, we have done so and since have not had the refund. Wouldn’t mind but it’s been weeks now and everytime we call we are constantly being fobbed..." Read more
3 months ago
nobody
"Car was registered fo disabled, and that was disclosed only after the deal closure. The V5C was not given straight away, without a clear explanation. Very poor support for a first time buyer."
4 months ago
Lisa Marie Moore
"The service seemed really good, efficient and friendly. Unfortunately the car we requested and paid the £99 to test drive, had the incorrect spec. So wasn't suitable. Telephone staff and the staff in the sales office were great. Sadly, this is all let down by me having to chase for my refund. Its been 10 days, I've just been told it wasn't processed, so I..." Read more
4 months ago
Sian
"The overall experience was not what you would expect from a car sale. What should have been an exciting day buying my dream car, was actually an awful day where I was left in a difficult position. I had been in touch with Carsa by phone less than a week before going to the dealership and had been assured that the car I was interested in had cruise control. T..." Read more
4 months ago
LAH
"All staff very polite and helpful however I now realise it’s a case of over promise under deliver. Was asked to collect car earlier but I wasn’t able to. So when I arrived to collect was surprised to find it not valeted. Whilst going through sale the car was taken to be cleaned but clearly rushed as there was something sticky on the screen and when I looked..." Read more
5 months ago
customer
"Bought the car even though I got pressured in paying for extended warranty I didn’t want Drove the car of the forecourt 2 hours later warning light on dash check oil level, checked it very low! Had to buy oil to top up😡 Then noticed loud noise from rear end breaks were worn out and sticking had to have new brake pads and disks SOCKING."
6 months ago
Mukesh Jagjivan
"Car buying was very smooth all went well, apart for the car did not come with a spare wheel and jack after spending £31500, emailed customer care, but no positive response."
6 months ago
Mary
"Reserved a car online & confirmed all checks had been done through documentation on the website, however received a phone call on the day of collection notifying me that the car had faults and would not be ready for collection for another week. I had the car reserved for 5 days and had already agreed on finance rates many days beforehand so it appears that..." Read more
7 months ago
Mihailo
"The sales experience wasn't great. Turned u[ having paid the deposit to just be then thrown the keys and told to test drive. Following the test drive, the sales associate was just bluntly asking if I was buying it or not. On top of that they sneak in a £199 admin fee for no reason. The car also didn't have any of the equipment in the boot it needed such as s..." Read more
7 months ago
Mrs H
"The service from Tom in Sales was very good. Warm Welcome and very helpful. However on booking the appointment I asked about the length of the appointment and was told everything would be done and on my way within an hour. When I arrived I was told this was just for the test drive and there was over an hour wait to process the payment for the car. My deposi..." Read more
7 months ago
HOWARD BROWN
"Purchased a car 3 weeks needs new tyres a 02 sensor had to be replaced cost me taxi fares and time off work places they send you to are for work carried out not the best place over all I would avoid this place"
7 months ago
Miss Wendy O'Brien
"Miss advertising of costs, on Autotrader and website the finance interest is shown as 8.9%, when you get to the garage to view the card they say its 12.4%, but you may get special rate, even with a excellent credit score its still 12.4% so how do you get the 'special rate'????? Admin fee is only discussed once at the garage its not displayed on the autotrad..." Read more
8 months ago
Jon Miller
"I've given this review 2 stars as i saw the car on line and got it delivered to me. The communication was really good over the phone. However when the car arrived it was dirty on the outside that was to be expected as it was driven 100 miles drive to my property.The inside of the car had clearly not been valeted as there was thick dust all over the dashboard..." Read more
8 months ago
"Very unprofessional at the Bolton location. We did not buy from here as our experience with their customer service was suboptimal. It was like the person that was allocated to help us was not even able to say hello. We were interested in a car and wanted to see the inside, so a key was required. He took ages to get the key, without acknowledging us."
11 days ago