About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader 
3,153 reviews
4.5/5 average rating
Customer
Yf
"Very disappointed about the after sales customer service , to me I think his company only loves to sale their car and anything afterwards they just don’t care I was promised to send a missing car key to me after I picked up my car ( they only have one key instead of 2) coming 2 weeks still have no keys not even someone phoned me They are not even send me an..." Read more
2 days ago
Neil
"Could have been a lot lot better as we turned up admittedly 10 minutes late for hour 10.30 test drive having travelled down on an early train from Carlisle cumbria. I had everything ready in place ready test drive was booked for 10.30 finance was all sorted . We were greeted by a sales person who after looking on his iPad device could not find the car or my..." Read more
4 days ago
Sean
"A bit average tbh, just not quite as professional as you would expect in 2024."
7 days ago
Chris Barnes
"Although the car I received was almost perfect for a used car, the journey leading up to and after the sale was not quite as perfect. original value offered for my trade-in was nearly £1000 under other offers I had been made elsewhere and was only brought up to standard when I threatened to walk away. Then put on sale for nearly £3k more than offered me so..." Read more
12 days ago
Will G
"Service was great, nothing bad to say about the employees, however; the vehicle I bought is on runflats and has a slow puncture which would’ve been easily identified prior to going on the market. I was not made aware and am now having to change one of the tyres just two weeks after purchasing my car. I realize it was originally a Cazoo vehicle but still, I w..." Read more
12 days ago
Mr Clarke
"Everything felt rushed, they try to sell you something you don't need had to ask about my deposit which they forgot about, the V5C for the car was missing so had to pay £25 and they said to email them with details and they would refund, still not had refund 3 weeks later, they forwarded service history document in the post and I had to pay the extra pos..." Read more
18 days ago
Neil Watson
"I don't like the fact that everything is centralised. It would be nice to able to telephone the branch directly. I would expect better service than being in a telephone queue. I had to personally check that the car had arrived at Bradford from Bolton for viewing nobody from Carsa advised me. I was promised return calls that never happened. All that said Beck..." Read more
23 days ago
Gina
"Didn’t like that they didn’t wash the car properly or give it a wax when I bought the car. The scratches were only noticed when the car was bought seemed as thought certain scratches weren’t there when we looked at the car but the moment we were about to take the car we noticed scratches. Man who sold the car to us was lovely. But expected more in terms of i..." Read more
a month ago
Mr Talbot
"Was told the car would be cleaned and valeted when I collected my car neither was done very poor service "
a month ago
Paul Johnston
"No tax book meant time delay."
a month ago
Molly Goodman
"In my opinion the car was competitively priced. Was in great condition etc etc. But I do have some moans, don't know if this was my fault for not asking but I wasn't made aware that when purchasing the car it was due a service. I spent about 2 and half hours there and the guy helping me had to get up every 5 minutes to go and ask the manager. They didn't lis..." Read more
a month ago
Tammy
"Turned up to Bradford which is an hour and half drive for us to test drive a car. Got to the car popped the bonnet and there was no coolant and an obvious leak! This is a car that had literally just been transported from Southampton and which has already had their 204 point check.. How did they miss a coolant leak when they were checking it over? A massive w..." Read more
a month ago
JK
"Online finance and forms Didn’t work well and the process was frustrating to say the least. "
2 months ago
stuart finch
"Definitely a test of patience.. had a 930 appointment to view car and test drive, finance was all sorted for once I'd driven the vehicle and agreed to purchase.. vehicle wasn't ready until 10 for drive this was tolerable so had a coffee whilst waiting, after this sales then went through the usual process of trying to upsell extra products, warantee being one..." Read more
2 months ago
Mr Bose
"The salesman was nice enough Hospitality was poor"
2 months ago
Karen Newton
"The sales process was first class. Beginning with Simon at the Bolton showroom who sorted out my finance and the relocation of the car to Mountsorrel. I went to view and buy the car from the Mountsorrel showroom where Shabs went through all the finance and warranties, took me for a test drive, did the tax and transfer of the vehicle. All great so far. They e..." Read more
2 months ago
STE
"First of all we got a lower finance agreement until one of the people at carsa spelt our last name wrong,they called us to say what they had done as now we had to pay more at the higher rate because of his mistake, so we had to pay more £842 more over 4 years not very good customer service,as any where else would have knocked it off the price of the car but..." Read more
2 months ago
J Steel
"This is the second occasion I have had dealings with Carsa. The first time I had a test drive and was in the process of buying the car to then be told the vehicle was already reserved. This time I was interested in another vehicle which was at another location. The salesman reserved the wrong car and once that issue was resolved I got a message mere hours la..." Read more
2 months ago
Paul Brown
"The no frills works out as the best prices Just don’t expect potted plants and nice coffee "
2 months ago
Kellen Ridgway
"One thing I did like is the car! Before collecting tho nothing but slow response to all emails and phone calls. No contact with the main dealer until collecting the car. I sorted my finance through another company and I got further in 2 hours with them rather than not getting anything done and miss communicating for 2 days straight through Carsa sales team...." Read more
3 months ago
Agnieszka Struzik
"Paid £99 reservation fee, but eventually I've never had a chance to view the car. I got email saying my payment will be refunded to me almost month ago. Few emails later chasing this up and I still haven't received my money. Update: Soon after posting my review, Carsa reached out to make things right. I have received my refund and Alicia has sent me a box of..." Read more
3 months ago
Shahid Mahmood
"Only received one key with the car and the boot shelf is missing and I have been told I will receive 5 days drive away insurance and there system was not working"
3 months ago
Ruth D
"We bought an Audi from Carsa. Service in-branch was good and as far as we can tell there is nothing wrong with the car, it's just as advertised. However, the "deal pack" containing the car's information, service history and the key were at another branch. The (remote!) sales process itself was quite pushy and "typical" for car salespeople. We were reassur..." Read more
4 months ago
Tim Adams
"Friendly enough staff but definitely a conveyor belt style of car sales. Sales office was scruffy, staff where all very casual and not at all prefessional. Some good technology with Zoom calls to operation managers etc. Car was not prepared for sale, just about washed, no handover just "here's your keys, the car is over there" not a great buying experience w..." Read more
4 months ago
"I dislike the advert they do on interest rate they charged which is totally different.To attract customers advertise low rates of interest and when they do deal with customers is more expensive.Otherwise makes deal smoothly.Customers service is not brilliant as other dealers."
a day ago