FCA OF JOLIET Reviews & Testimonials

4.1 (48)

Reviews: 48


5
67%
4
10%
3
4%
2
4%
1
15%

77% of customers would recommend FCA OF JOLIET

OMAR CHAHIN

OMAR CHAHIN star-alt star-alt star-alt star-alt star-alt

"Great variety of products. Wonderful looking showroom."

a year ago

Jean Lawrence

Jean Lawrence star-alt star-alt star-alt star-alt star-alt

"Very helpful. Nice workers."

a year ago

Amy Kouba

Amy Kouba star-alt star-alt star-alt star-alt star-alt

"Friendly staff, samples laid out in an easy way to view which is vastly superior to the home improvement stores, samples can be obtained immediately and a lot of stock on site. We had several rooms of carpet done here as well."

a year ago

Dennis Comtois

Dennis Comtois star-alt star-alt star-alt star-alt star-alt

"Lots of styles here go look"

a year ago

Chad Wiggins

Chad Wiggins star-alt star-alt star-alt star-alt star-alt

"Large selection always getting new stuff"

a year ago

Tracy McClory

Tracy McClory star-alt star-alt star-alt star-alt star-alt

"Go to this place for huge remnants! Friendly people and soooo many choices. Lots of 12 X 15 sizes or close to it."

2 years ago

Ray Zaffino

Ray Zaffino star-alt star-alt star-alt star-alt star-alt

"Had flooring put in by FCA. Installer did a nice job but I payed FCA to move washer and dryer. I recently had a hip replacement. They sent one guy over and he scratched my dryer up and doorway. I had to help him move washer putting myself in danger of hurting myself. I called FCA and was told the sales person was not in and she would get my message about dam..." Read more

2 years ago

cindy gale

cindy gale star-alt star-alt star-alt star-alt star-alt

"Horrible experience!! Installers didn't know how to install prefinished floors. Management and owners were unbelievably rude! Definitely would not recommend this company!"

2 years ago

Anthony Crafton

Anthony Crafton star-alt star-alt star-alt star-alt star-alt

"Good service"

2 years ago

Christopher Dean

Christopher Dean star-alt star-alt star-alt star-alt star-alt

"I recently purchased flooring from fca in shorewood for my entire first floor which included lvp flooring and carpeting. I went with fca since they were local and did see positive reviews previously. The lvp flooring was installed but when the end of the job came the installers were ready to leave after putting back my quarter round (shoe molding) without p..." Read more

3 years ago

Boleslaw Kozlowski

Boleslaw Kozlowski star-alt star-alt star-alt star-alt star-alt

"Great selection and very helpful and friendly staff"

3 years ago

Kim Murphy

Kim Murphy star-alt star-alt star-alt star-alt star-alt

"Skip is AWESOME!!!"

3 years ago

Gwar 81

Gwar 81 star-alt star-alt star-alt star-alt star-alt

"We bought flooring from FCA twice approximately 10 thousand dollars worth. The first time was a good experience. The second time was terrible! We took time off work and made arrangements for our kids and dog for the "Promised" installation date. They delivered the wrong material so we had to take more time off work and get coverage for the kids and family th..." Read more

3 years ago

Andrea Bird

Andrea Bird star-alt star-alt star-alt star-alt star-alt

"Very helpful sales associate, Michael. Great selection of tile."

4 years ago

Amy Vander Baan

Amy Vander Baan star-alt star-alt star-alt star-alt star-alt

"Installation was perfect and everyone that we worked with was kind and professional."

4 years ago

Rebecca Craven

Rebecca Craven star-alt star-alt star-alt star-alt star-alt

"My appointment was between the time spand of 10-12am. No one showed. I got a call from he scheduler saying the installers were leaving their 1st job and were 10 minutes out. No one showed. Then got a call from installer saying he would be there at 3:30. Never showed. 5pm I get a call from the installer "yeah you still want this carpet". They scuffed my newly..." Read more

4 years ago

Regina Littral

Regina Littral star-alt star-alt star-alt star-alt star-alt

"Courtney at FCA, Shorewood, IL has provided stellar customer service! She has went above and beyond what most other companies have done. Courtney actually took the time to deliver samples to my home, saving me the trip. She took my very first inquiry via online chat, and still follows up with great options and alternatives. I have not yet decided on floori..." Read more

4 years ago

Michael Barbour

Michael Barbour star-alt star-alt star-alt star-alt star-alt

"Nice people inside, and they are knowledgeable on their products"

4 years ago

Jana Bruen

Jana Bruen star-alt star-alt star-alt star-alt star-alt

"Updating 8/2020. We worked with Ashley again and could not have asked for better service. I have already shared her name with others. I highly recommend Ashley and FCA! Ashley was a great help! She really understood what colors we were looking for, what undertones to stay away from, and the overall look we were going for. We are so happy with the color an..." Read more

4 years ago

Gary Townes

Gary Townes star-alt star-alt star-alt star-alt star-alt

"Great selection. Nice people to do business with!"

4 years ago

Scott Farris

Scott Farris star-alt star-alt star-alt star-alt star-alt

"FCA price matched another local store. They provided excellent service and we love our new carpet. Install was quick and easy. Thanks Courtney!"

5 years ago

Kevin Laskowski

Kevin Laskowski star-alt star-alt star-alt star-alt star-alt

"Michael was great! He was very helpful and knowledgeable when I was in the store. The first time I was there I got carpet for our upstairs. Things went so smoothly that I decided to go back there for my basement floor. I called Michael and the next day he was at my house to measure. I let him know what we wanted to get and he gave us a quote right away...." Read more

5 years ago

Jacob L (Chaser499)

Jacob L (Chaser499) star-alt star-alt star-alt star-alt star-alt

"Courtney was wonderful, very courteous and helpful. She helped me get the right carpet and padding for my price point. She also personally worked with scheduling to get my install right away. Then she followed up with a call to ensure everything was done correctly and to my satisfaction. I highly recommend FCA and Courtney to anyone looking for a great deal..." Read more

5 years ago

Jessica Shaw

Jessica Shaw star-alt star-alt star-alt star-alt star-alt

"The woman who helped me was so friendly and sweet, but the store itself is pricey."

5 years ago

Alan Loucks

Alan Loucks star-alt star-alt star-alt star-alt star-alt

"Installers were GREAT...��.very courteous and professional. We love the carpet and got very good pricing. Flexability of install dates was much appreciated. Would recommend to others."

5 years ago