Endorsal 
Jim P
Ahmed Abouhaiba
"Rude people"
2 years ago
Steven nash
"Misrepresented their policy on returns of unopened items. It appears that Tom lied to our faces when we purchased our flooring when i asked the question. When i tried to return an unopened trim piece today, he said none of my order was returnable. When i was telling him he said otherwise, he turned and walked away. I said i would not be ordering any more flo..." Read more
2 years ago
smeed khan
"The most racist place ever. There is a Muslim mosque right next door and they complain about about them parking and go above and beyond to place a tow truck there to tow people who park for 45 minutes for prayers. They are so racist to a point they placed sprinklers so Muslim people would not walk on their side walls. News flash your dummy�s some of the rich..." Read more
3 years ago
Jackie White
"Honestly my experience with Kenneth Daniels was absolutely horrible. I work in commissioned sales and drove from my home an hour away to visit this Design Center because our local showroom is lackluster for finer options. I had recently purchased from the Merrillville showroom and made a choice to not go back. Kenneth assisted me in Naperville and because I..." Read more
3 years ago
Kyle Pillar
"Went in to ask about replacing carpeting at a new house. Said they would order samples and give me a call. Weeks later and still haven't heard back about that. Went with a different company."
4 years ago
Enzo Fuschino
"Twice we had a carpet installation scheduled and twice they did NOT show up."
4 years ago
Luxie Hettinger
"Everything was going great until the final pencil installation. They did a very bad judgment on color match. And now they will not fix the problem. Even an expert came and agreed it needed replacement but none has contacted me to fix it after 2 months. Bery frustrated and disappointed"
5 years ago
Phillip Green
"Poor customer service. I was at this store about 2:15 on June 30 2018. In the store about 15 mins. Not one single person greeted me or asked me if I needed help. My basement just flooded. I came in ready to buy. Don't know if it was a racial thing or because I had my two kids with or they were just being lazy. Don't matter. Won't be back. The two older ladie..." Read more
7 years ago
Shayan Basini
"Had a terrible experience here, very racist associates."
7 years ago
Hasan Ali
"Terrible experience here"
7 years ago
Omair S
"FCA- �For Customer Annoyance�. I expected better from this company."
7 years ago
Pamdi Alikhan
"I am going through very bad experience With FCA Naperville, almost 12 days over and my order has not received"
7 years ago
Carson David
"Spent a lot of time at store w sales lady and made a purchase on flooring. Paid in full! A month later I called to schedule delivery date and sales lady proceeds to tell me she cant get the order after all?!! Why would she wait a month to tell me she cant fill my $15,000 order and leave a customer high and dry!!! Horrible customer service! Thats not service..." Read more
7 years ago
Richard Carlson
"We engaged FCA to help with a bathroom project. They came out, measured, did the design work, and ordered the tile. We couldn't use their tiler as we wanted some expansion of the shower that he was unable to do. At the end of the project, we found we had almost 3 cases of excess tile left over, which the store would not take back. They cited their "no spe..." Read more
8 years ago
Jenna Montelaro
"I drove an hour to come to this store from down town Chicago and received no help. I even called ahead with some potential choices. I believe I did not receive the customer service that I deserved because I am building a house out of state. I went across the street to Century Tile and they are now going to take care of my order. You snooze you loose FCA..." Read more
11 years ago
"Do not use FCA for Hunter Douglas window shades. The service said they will not make enough money to service the shades under warranty, so they will not come out to fix them."
a year ago