FCA of Naperville Reviews & Testimonials

4.1 (92)

Reviews: 92


5
71%
4
5%
3
3%
2
3%
1
17%

76% of customers would recommend FCA of Naperville

Jim P

Jim P star-alt star-alt star-alt star-alt star-alt

"Do not use FCA for Hunter Douglas window shades. The service said they will not make enough money to service the shades under warranty, so they will not come out to fix them."

6 months ago

Barbara Moser

Barbara Moser star-alt star-alt star-alt star-alt star-alt

"So many beautiful choices!! Thank goodness for Brittaney, Carley, and Michelle, who helped me make a decision on bathroom floor tile and a backsplash. Shopping at FCA was so much fun!!"

7 months ago

Mike M.

Mike M. star-alt star-alt star-alt star-alt star-alt

"So we used FCA for a project a while ago and we were very happy with the product. We decided to put the product in up stairs. They came out and measured and we ordered the product based on their measurements. We had a 2 extra boxes from the original project which they took to into account. When the project was done we had 4 boxes left. We called to..." Read more

10 months ago

Ahmed Abouhaiba

Ahmed Abouhaiba star-alt star-alt star-alt star-alt star-alt

"Rude people"

10 months ago

Brad

Brad star-alt star-alt star-alt star-alt star-alt

"Had the pleasure of working with Hafsa as I was trying to pick out the perfect laminate flooring for my bedroom. She was so helpful through every part of the process. There are so many factors when trying to pick out flooring it can be very nerve-racking, but as I said, she helped me every step of the way. Their selection is unbelievable and everybody at the..." Read more

a year ago

Steven nash

Steven nash star-alt star-alt star-alt star-alt star-alt

"Misrepresented their policy on returns of unopened items. It appears that Tom lied to our faces when we purchased our flooring when i asked the question. When i tried to return an unopened trim piece today, he said none of my order was returnable. When i was telling him he said otherwise, he turned and walked away. I said i would not be ordering any more flo..." Read more

a year ago

Dee Weaver

Dee Weaver star-alt star-alt star-alt star-alt star-alt

"Salesman stayed right by our side and offered no help at all. Showed only what he said was in stock after picking one told us it would be in on Tuesday. Asked where the samples of tile for floor of shower he was completely confused. Don't waste your time."

a year ago

Will W

Will W star-alt star-alt star-alt star-alt star-alt

"This place has a lot of options for flooring. Customer service could be better."

a year ago

MaryBeth Schaefer

MaryBeth Schaefer star-alt star-alt star-alt star-alt star-alt

"Cary from St Charles was great to work with. He wasn�t pushy at all, was very thorough and helpful, and helped to ensure that my carpet and flooring installation were completed when I wanted since I was on a tight schedule with moving into my new house. Both installation teams were very quick, precise, and left everything very clean. Definitely a very positi..." Read more

2 years ago

smeed khan

smeed khan star-alt star-alt star-alt star-alt star-alt

"The most racist place ever. There is a Muslim mosque right next door and they complain about about them parking and go above and beyond to place a tow truck there to tow people who park for 45 minutes for prayers. They are so racist to a point they placed sprinklers so Muslim people would not walk on their side walls. News flash your dummy�s some of the rich..." Read more

2 years ago

Paul Leganski

Paul Leganski star-alt star-alt star-alt star-alt star-alt

"Loads of products and very helpful staff!"

2 years ago

Mike Hatten

Mike Hatten star-alt star-alt star-alt star-alt star-alt

"We had our vinyl tile floor installed in September. I kept hoping to see a survey that never came so I went out of my way to find a place to write this 6-star review. Our great experience started with the sales rep and continued throughout the installation. The installers were hard-working gentlemen who wouldn't accept anything but top-quality work. If FCA w..." Read more

2 years ago

Jackie White

Jackie White star-alt star-alt star-alt star-alt star-alt

"Honestly my experience with Kenneth Daniels was absolutely horrible. I work in commissioned sales and drove from my home an hour away to visit this Design Center because our local showroom is lackluster for finer options. I had recently purchased from the Merrillville showroom and made a choice to not go back. Kenneth assisted me in Naperville and because I..." Read more

3 years ago

Mike Piorkowski

Mike Piorkowski star-alt star-alt star-alt star-alt star-alt

"Great selection, employees are friendly, helpful, and really know their stuff!"

3 years ago

Jean Matyskiel

Jean Matyskiel star-alt star-alt star-alt star-alt star-alt

"Can not say enough good about our Entire experience from FCA! Associates are Awesome! Installers and Deliveries, Outstanding! Definitely a pleasurable experience all around! They really have you covered!! ??"

3 years ago

Laurie Knoll

Laurie Knoll star-alt star-alt star-alt star-alt star-alt

"Pricing and availability was great but even better was the customer service. I had a great experience with FCA and every person I was in contact with there. The company I work for uses them, and I was on a work assignment and found floor coverings for myself. I wanted them installed by a certain date and everything worked out great."

3 years ago

Kyle Pillar

Kyle Pillar star-alt star-alt star-alt star-alt star-alt

"Went in to ask about replacing carpeting at a new house. Said they would order samples and give me a call. Weeks later and still haven't heard back about that. Went with a different company."

3 years ago

Enzo Fuschino

Enzo Fuschino star-alt star-alt star-alt star-alt star-alt

"Twice we had a carpet installation scheduled and twice they did NOT show up."

3 years ago

Nicolette Martinez

Nicolette Martinez star-alt star-alt star-alt star-alt star-alt

"I ordered backsplash and it came in in the wrong color. I contacted FCA and had the correct color in 24 hours! Very accommodating! I highly recommend!"

3 years ago

Adnan Kagalwalla

Adnan Kagalwalla star-alt star-alt star-alt star-alt star-alt

"Great materiel at a great price."

4 years ago

Natalya Podlesnaya

Natalya Podlesnaya star-alt star-alt star-alt star-alt star-alt

"Best drapery workroom. Excellent quality. Highly recommend"

4 years ago

Mark C

Mark C star-alt star-alt star-alt star-alt star-alt

"Great people, friendly, helpful and excellent designers to help bring things together"

4 years ago

Dan Dykstra

Dan Dykstra star-alt star-alt star-alt star-alt star-alt

"Great experience -- especially from the installation team! What a hardworking bunch of guys! Definitely recommend -- it's not often you see such a combination of quality, skill and speed. :)"

4 years ago

joe domijan

joe domijan star-alt star-alt star-alt star-alt star-alt

"great experience and knowledgeable designers. Installers were fast and efficient in both our kitchen and two bedrooms"

4 years ago

Rick Vycital

Rick Vycital star-alt star-alt star-alt star-alt star-alt

"Jim King is extremely helpful. I have worked w/ him on several Hunter Douglass blind installs & it went perfectly."

4 years ago