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166 reviews
4.3/5 average rating
Niu S.
Los Angeles, CA
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
7 months ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
8 months ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
9 months ago
Stan L.
Jersey City, NJ
"Called this company for fireplace mantels and they referred a contractor to me, the guy sent me some pics of his work so I decided to make an appointment. The day before the appointment the guy (Jose Lorenzo) told me he only do decoration for mantels, doesn't do mantel, but he sent me all photos of mantels he built !! very unreliable, and that loser made th..." Read more
3 years ago
Dru H.
San Francisco, CA
"Unfortunately, not well at all. I reached out to them two weeks before Christmas, as I wanted the fireplace working by then; the job was simple and wouldn't take much time. The business advertised on their website, Yelp, and Angie's List that they serviced my area. Denise was great about reaching out to me and responding to emails and text messages - had m..." Read more
3 years ago
Hector M.
Alhambra, CA
"This company isn't reliable, very unprofessional, and unorganized. They will not return back my calls, emails, or text. It's been stressful and a huge inconvenience to get a technician to come out and start work after we received an approved work order (it's been over 2 months). The only reason why im forced to deal with such unproffesional company and staff..." Read more
3 years ago
Sheryl T.
Woodland Hills, CA
"I am a real estate agent and my client called Fireplace Solutions to come out and check the chimney for our inspection contingency. I do remodel for clients for the past 10 years, in addition to real estate, so I'm not a total novice to this business, however, when it comes to things out of my wheelhouse I rely on the inspectors. Don was our inspector and pr..." Read more
4 years ago
Ed S.
Santa Clarita, CA
"Buyer Beware! The highlights. I called over the Christmas break about my gas fireplace. They scheduled me fairly promptly (+) and told me VERBALLY that a return service call was included in the $249 "evaluation" fee if needed. But then called the morning off to cancel due to bad weather (fine, I get it). But then we were on again with 20 min notice (+)!..." Read more
4 years ago
Mark L.
Sherwood Forest, Los Angeles, CA
"Wow, where to start. First you'll notice lots of either one star or five star reviews, that should be a warning right there. So I drive 30 minutes to get to the store, and ask for a simple $20 part. I am super friendly, the guy that got the part was friendly, all is well. Then the money man says that will be $179... and I'm thinking, that must be a verbal ty..." Read more
4 years ago
Gino S.
Alpine, WY
"Awful experience. I live in a large condo complex (own 2 units) that this team was hired to retrofit. They are either trying to constantly upsell the tenants or they have taken on more they can handle. Communication with these guys is awful. I waited 2 weeks for a simple response via email (after sending multiple times) I would not hire them to do anythi..." Read more
5 years ago
Michael S.
Meridian, ID
"Feeling scammed.. Be sure to read all of the reviews! They seem to have a lot of 5 star reviews, but I had a terrible experience with this business and it seems there are quite a few others who have as well. Maybe some of the 5 star reviews are fake. I made an appointment to have them come to my house on 11/2/18. They gave me a four hour window (inconveni..." Read more
5 years ago
H K.
Santa Monica, CA
"I had someone from Fireplace Solutions out to service my gas-vent heater and was told they would need to order a part and would get back to be asap. After over 2 months of making calls and inconsistent follow-up, long hold-times, and even being hung up on, I requested an explanation from the manager with and a realistic time-frame so I could finally get hea..." Read more
5 years ago
Smith C.
Los Angeles, CA
"Fireplace Solutions Called to book an appointment. The time was set for 12-4pm. At 3:30pm I was told they need to reschedule as the technician had truck issues. I said no worry and they offered me "first thing Monday, as early as I can do it." I asked if I should still be able to get to work by 9am and when they confirmed it was not a problem I booked 7:30..." Read more
5 years ago
Mc C.
Woodland Hills, Woodland Hills, CA
"Why have a request an estimate on your yelp site ? Over $200 to come out plus repairs. When I tell them what the gas company recommends ? Need to work on your customer relations"
5 years ago
Susan E.
Portland, OR
"These guys were johnny on the spot when we purchased our gas fireplace inserts from them. but, boy when we needed service. I didn't get a return call back from over three messages. then when I did get someone to talk too, the girl seemed totally not with it and said she'd schedule but it would cost me $289 just to have them come out, and they would give me a..." Read more
5 years ago
Frances A.
Marina del Rey, CA
"Made an appointment and received confirmation of the appointment via text. I was given a four hour window for the appointment on a Saturday (a very busy day for me) and they didn't show up! I even tried to call to find out what happened and noone seemed to have an answer. My time is precious and I don't have four hours to waste waiting for a company to not h..." Read more
6 years ago
H F.
East Haven, CT
"After spending almost $3000 on the repair, it took us multiple calls and emails just to get an itemized receipt that we needed asap. I just don't understand how such a simple request (such as getting a receipt) can be so difficult for them to accommodate to paying customers. They had bad attitudes as if I was requesting something extraordinary and being unre..." Read more
6 years ago
Vikki M.
Santa Clarita, CA
"Today is Monday, May 14. This is the third time that I called this company that I have used in the past to schedule a chimney inspection. This is the third time that someone tells me they will take my information down and someone will call me back. It's been about five days since my initial phone call last week and I have yet to get a phone call back. Needl..." Read more
6 years ago
Marcia S.
Beverly Hills, CA
"This company is a total rip off. The homeowners association made all condo owners replace the fireplace system that was there in a condo I own. I rent out the unit and my tenant was an elderly gentleman that had caregivers. NOBODY ever used the fireplaces. When I changed tenants the new tenant complained the condensation made the fire hard to see and it..." Read more
6 years ago
Arne W.
N HOLLYWOOD, CA
"Really? How do these people have so many good reviews? Sure, they are pleasant enough with their small talk, but they will give you a whole list of repairs (half of which aren't necessary) and then charge you a crap load for the work. They gave me an estimate of 1600 (for low-end parts). I ordered the parts (stainless instead of galvanized) and did it my..." Read more
6 years ago
Jen F.
West Hollywood, CA
"If I could give this place zero stars I would. I booked an appointment well in advance and was given a timeframe from 8 AM to 12 PM at 11:30 I received a call saying the inspector was barely to his second job in topanga canyon which couldn't be further from the property which is in Palos Verdes Estates. I just wasted 4 hours of my morning and when I called t..." Read more
6 years ago
E S.
Los Angeles, CA
"Awful professionalism. Rude, unorganized, uncommunicative. I was given a timeframe for an evaluation 10-2 on Thursday . I said I have an appointment at 1:30. So if they come after 1:15 I can't let them in. Ok they said. You'll probably be the first one so closer to 10 anyway. Ok great. Cut to the next day. I called at 10:40 and said I havent heard from yo..." Read more
7 years ago
Scott L.
Los Angeles, CA
"As you can see, I do not write many reviews, but I am so disappointed in this company, I had to write one. My Wife and I are currently in escrow and needed an inspection for the chimney. We looked on Yelp and this company had 78 reviews with a 5-star rating. After reading some of the reviews I decided to call. Our experience started out great...we were a..." Read more
7 years ago
Devyn R.
Los Angeles, CA
"This company has the worst customer service! The office staff is incredibly rude, not to mention the technician, Jeff, had a HUGE attitude when doing the install on my unit. I have a feeling he doesn't like dealing with women, and make me incredibly uncomfortable in my own home. Beyond that, I had to keep calling them out to fix the unit. A year and a hal..." Read more
11 years ago
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
5 months ago