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217 reviews
4.3/5 average rating
Paula B.
Paula B.
"Brilliant and accommodating from start to finish. One of the best points was the price quoted was what we paid, no hidden costs. Adam and Connor were very clean, tidy, came when they said they would, and were very helpful with showing how the log burner should be used. The product was very high quality and great value for money. I would highly recommend."
a year ago
Nanci D.
Culver City, CA
"Mind-blowing amazing dedication to the job and pristine results -- by Javier Gabriel of FS! He diligently worked all day bringing my condo up to speed after a faulty flu. The flu got fixed but the visuals are what I see. He painted my vaulted ceilings and mantle (which is also vaulted) as the issue was that the ceilings had smoke-stains from the flu issue. R..." Read more
2 years ago
Niu S.
Los Angeles, CA
"After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done..." Read more
2 years ago
Niu S.
Los Angeles, CA
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
2 years ago
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
2 years ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
2 years ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
2 years ago
Joe M.
SoMa, San Francisco, CA
"I had an appointment scheduled for a chimney repair estimate. An hour before the appointment, I got a text message confirmation of the appointment, which was good. I took the day off work and was home anyways, but the technician never showed. I called at the end of the day and they had said the technician had to cancel and leave for the week the night befo..." Read more
3 years ago
Rachel T.
South Pasadena, CA
"Excellent service and they were able to fit us in during the busy holiday season. Our tech was extremely knowledgeable and kept everything clean, even cleaning the glass enclosure for our gas fireplace. He was able to diagnose the issue and fix it. I am very pleased with Fireplace Solutions and I would use them in the future if need be. Highly recommend this..." Read more
4 years ago
Stan L.
Jersey City, NJ
"Called this company for fireplace mantels and they referred a contractor to me, the guy sent me some pics of his work so I decided to make an appointment. The day before the appointment the guy (Jose Lorenzo) told me he only do decoration for mantels, doesn't do mantel, but he sent me all photos of mantels he built !! very unreliable, and that loser made th..." Read more
4 years ago
Tom L.
Los Angeles, CA
"After 40 years, my gas fireplace gave up the ghost. They sent Reza for a visual inspection first, because safety is the most important thing. (There is a low-hundred's charge for that.) Then they sent me a quote, which I accepted and which stayed the same through the whole process. They refurbished my whole fireplace unit, replacing it part by part, so it's..." Read more
4 years ago
Tom L.
Los Angeles, CA
"After 40 years, my gas fireplace gave up the ghost. They sent Reza for a visual inspection first, because safety is the most important thing. (There is a low-hundred's charge for that.) Then they sent me a quote, which I accepted and which stayed the same through the whole process. They refurbished my whole fireplace unit, replacing it part by part, so it's..." Read more
4 years ago
Jimmy G.
Woodland Hills, CA
"Thank you for the excellent and prompt attention to my requests. Our unit works great and we are very happy with the installation. Louis and his team were able to get the job done within my budget, get the entire job permitted, all done within a timely manner, and the unit works great!Thank you for installing the fireplace, my family and I are very h..." Read more
4 years ago
Jimmy G.
Woodland Hills, CA
"Thank you for the excellent and prompt attention to my requests. Our unit works great and we are very happy with the installation. Louis and his team were able to get the job done within my budget, get the entire job permitted, all done within a timely manner, and the unit works great! Thank you for installing the fireplace, my family and I are very happy w..." Read more
4 years ago
Jennifer K.
Valley Village, CA
"Denise was so helpful! She even answered all my questions after hours! I would highly recommend this company for anything fireplace related."
5 years ago
Jennifer K.
Valley Village, CA
"Denise was so helpful! She even answered all my questions after hours! I would highly recommend this company for anything fireplace related."
5 years ago
jean-Louis d.
Van Nuys, CA
"Another year, Passed and with he stay at home order, safer to get the fireplace checked and taken care of.
Fast , clean and efficient service, the additional work was done efficiently.
Book early, the word of mouth keeps them busy already.
Seed you next year for the annual clean up."
5 years ago
Dru H.
San Francisco, CA
"Unfortunately, not well at all. I reached out to them two weeks before Christmas, as I wanted the fireplace working by then; the job was simple and wouldn't take much time. The business advertised on their website, Yelp, and Angie's List that they serviced my area. Denise was great about reaching out to me and responding to emails and text messages - had m..." Read more
5 years ago
Hector M.
Alhambra, CA
"This company isn't reliable, very unprofessional, and unorganized. They will not return back my calls, emails, or text. It's been stressful and a huge inconvenience to get a technician to come out and start work after we received an approved work order (it's been over 2 months). The only reason why im forced to deal with such unproffesional company and staff..." Read more
5 years ago
Linda P.
Henderson, NV
"Fireplace Solutions did an AMAZING JOB on my fire pit. The pilot light mechanism was damaged by critters(Possum and raccoons), that roam my backyard in the middle of the night. One of them knocked off a cinder block, in the process! The fire pit was sourced directly to the gas line; with an electronic starter. (Clicker to turn on and off). Init..." Read more
5 years ago
Linda P.
Henderson, NV
"Fireplace Solutions did an AMAZING JOB on my fire pit. The pilot light mechanism was damaged by critters (Possum and raccoons), that roam my backyard in the middle of the night. One of them knocked off a cinder block, in the process! The fire pit was sourced directly to the gas line; with an electronic starter. (Clicker to turn on and off). Initially,..." Read more
5 years ago
Richard K.
Santa Monica, CA
"I had recently renovated a house in Mar Vista with the fireplace being the last part to finish. I contacted a few companies including Fireplace Solutions and ended up choosing them for the job. Reza and Chad from Fireplace Solutions helped restore an old cracked chimney as well as order and size / install custom glass on the fireplace (including some block m..." Read more
5 years ago
Richard K.
Santa Monica, CA
"I had recently renovated a house in Mar Vista with the fireplace being the last part to finish. I contacted a few companies including Fireplace Solutions and ended up choosing them for the job. Reza and Chad from Fireplace Solutions helped restore an old cracked chimney as well as order and size / install custom glass on the fireplace (including some block m..." Read more
5 years ago
S D.
Los Angeles, CA
"I contacted Fireplace solutions because I purchased a mid century modern home with a huge fireplace and needed it to be inspected. Sadly, they found LOTS wrong with my fireplace, but happily, they were able to provide the solutions to get my fireplace back into good working order. They wore masks as requested and they cleaned up their mess nicely. They w..." Read more
5 years ago
"Brilliant and accommodating from start to finish. One of the best points was the price quoted was what we paid, no hidden costs. Adam and Connor were very clean, tidy, came when they said they would, and were very helpful with showing how the log burner should be used. The product was very high quality and great value for money. I would highly recommend."
a year ago