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57 reviews
4.7/5 average rating
Niu S.
Los Angeles, CA
Niu S.
Los Angeles, CA
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
4 months ago
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
6 months ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
8 months ago
Rachel T.
South Pasadena, CA
"Excellent service and they were able to fit us in during the busy holiday season. Our tech was extremely knowledgeable and kept everything clean, even cleaning the glass enclosure for our gas fireplace. He was able to diagnose the issue and fix it. I am very pleased with Fireplace Solutions and I would use them in the future if need be. Highly recommend this..." Read more
2 years ago
Jimmy G.
Woodland Hills, CA
"Thank you for the excellent and prompt attention to my requests. Our unit works great and we are very happy with the installation. Louis and his team were able to get the job done within my budget, get the entire job permitted, all done within a timely manner, and the unit works great!Thank you for installing the fireplace, my family and I are very h..." Read more
3 years ago
Jennifer K.
Valley Village, CA
"Denise was so helpful! She even answered all my questions after hours! I would highly recommend this company for anything fireplace related."
3 years ago
jean-Louis d.
Van Nuys, CA
"Another year, Passed and with he stay at home order, safer to get the fireplace checked and taken care of.
Fast , clean and efficient service, the additional work was done efficiently.
Book early, the word of mouth keeps them busy already.
Seed you next year for the annual clean up."
3 years ago
Linda P.
Henderson, NV
"Fireplace Solutions did an AMAZING JOB on my fire pit. The pilot light mechanism was damaged by critters(Possum and raccoons), that roam my backyard in the middle of the night. One of them knocked off a cinder block, in the process! The fire pit was sourced directly to the gas line; with an electronic starter. (Clicker to turn on and off). Init..." Read more
4 years ago
Richard K.
Santa Monica, CA
"I had recently renovated a house in Mar Vista with the fireplace being the last part to finish. I contacted a few companies including Fireplace Solutions and ended up choosing them for the job. Reza and Chad from Fireplace Solutions helped restore an old cracked chimney as well as order and size / install custom glass on the fireplace (including some block m..." Read more
4 years ago
Alexandria C.
Woodland Hills, CA
"My husband and I bought our first home 5 years ago which was a total gut job. There was fireplace in the living room that really needed to be renovated. I had some pretty grand ideas of what I was looking for but they were able to stay within our budget and finished in time. The staff was professional and knowledgeable. We call them every year to sweep the c..." Read more
4 years ago
Rosa D.
Norwalk, CA
"Highly recommended! An excellent customer service with such affordable prices and an amazing job, thanks so much!"
4 years ago
Stephanie C.
Los Angeles, CA
"I had a great experience with Fireplace Solutions. Thomas responded to my request very quickly and Don, the technician, was efficient and very helpful in explaining the problem and the possible solutions. I highly recommend this company."
5 years ago
Billy C.
Los Angeles, CA
"Recommend this company. Our HOA was in a jam and they were able to come out on short notice to help us out with removing and reinstalling a fireplace. While we had an issue with the initial installation, Isaac made sure the issue was taken care of and the job was completed satisfactorily."
5 years ago
Diego C.
Los Angeles, CA
"I really needed a good fireplace because my place gets so damn cold not only when the winter comes but sometimes during the autumn too, and I heard about them and decided to give it a try. No regrets at all, the price was pretty fair and the service went amazing, it was really nice.I even had some friends coming around and they asked me about it because..." Read more
5 years ago
Shellan I.
Redwood City, CA
"Jeff was prompt and professional, and best of all got my fireplace to work beautifully - something the "other guys" couldn't manage!!
Highly recommend!"
6 years ago
Bryan A.
Los Angeles, CA
"Very knowledgeable and it was very easy to work with them. They were always good about responding to questions and being there when promised. They also went out of their way to keep everything clean. Good choice for fireplaces."
6 years ago
Chris W.
Los Angeles, CA
"Fireplace Solutions The Chimney Sweeper are very professional and clean. We had set an appointment with one of their technicians, Jeff. He was super nice and courteous. Jeff made sure that my moms house wouldn't get dirty with the soot from the chimney. After a couple of hours my moms chimney was clean and as good as new. Fireplace Solutions The Chimney..." Read more
6 years ago
Karol G.
Burbank, CA
"I had such a great experience with this company! The staff was so helpful and friendly on the phone. They had open a availability and I was able to schedule an appointment with ease.
I'm very satisfied with their services and would highly recommend them to anyone. I will be using their services again :)"
6 years ago
Ariella C.
Los Angeles, CA
"Had the best experience! Very friendly and helpful staff. They did a great job and gave a very reasonable quote-called other places and this was the best. Would definitely recommend to anyone looking for a reasonably priced repair by an honest company."
6 years ago
Jacob W.
San Francisco, CA
"Excellent services! Did an unbelievable job."
6 years ago
Nate E.
La Cañada Flintridge, CA
"Professional, quick, and best of all polite. Needed some work done on my fireplace, and a technician was at my place ready to work in no time. They are flexible with appointments, and their work is thorough and professional. Will be using them again."
6 years ago
T B.
Sherman Oaks, CA
"After a fire in the fireplace billowed crazy amounts of smoke into my house, I thought it was time to get the chimney cleaned. Easy appointment set up over the phone. The technician came on time, declared it was the "dirtiest chimney he'd ever seen" and got to work. Took him under an hour, got it all cleaned up, neat cleanup and best of all... n..." Read more
6 years ago
Stuart S.
Pine Mountain Club, CA
"Dan, the technician, just left with his assistant Jose. I have not met a more courteous, professional team in a long, long time. Not only did Dan thoroughly evaluate my situation (a cap had blown off in the wind), but his recommendations and expertise were amazing. He took before and after pictures and the work he did was tremendous...and best of all, it..." Read more
6 years ago
Douglas S.
Los Angeles, CA
"A big thank you to the whole team at the Chimney Sweeper for being so kind, responsive and flexible. I had to reschedule my service request twice in two days. Cyndi and molly were very helpful and they were able to accommodate my change of plans. The second time I asked if they could come on the weekend. They said it's unusual but due to my circumstances the..." Read more
6 years ago
"After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done..." Read more
4 months ago