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Fireplace Solutions Reviews & Testimonials

5 (570)

Reviews: 570


5
97%
4
2%
3
0%
2
0%
1
1%

99% of customers would recommend Fireplace Solutions

Leslie Pereira

Leslie Pereira star-alt star-alt star-alt star-alt star-alt

"Don did a great job on my condo fireplace. Took the time to explain things to me. He’s a pro and will be my go-to guy the next time I have a fireplace issue."

2 months ago

Google review

Niu S.

Niu S. star-alt star-alt star-alt star-alt star-alt

Los Angeles, CA

"After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done..." Read more

3 months ago

Niu S.

Niu S. star-alt star-alt star-alt star-alt star-alt

Los Angeles, CA

"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."

3 months ago

Delta B.

Delta B. star-alt star-alt star-alt star-alt star-alt

Las Vegas, NV

"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."

5 months ago

Wendye Katzman

Wendye Katzman star-alt star-alt star-alt star-alt star-alt

"Amazing! Incredibly responsive and we’re able to accommodate us last minute. Super knowledgeable and incredibly thorough! Can’t recommend enough!!"

5 months ago

Google review

Raffi Oknaian

Raffi Oknaian star-alt star-alt star-alt star-alt star-alt

"Javier was great. Arrived on time and got the job done and cleaned up after."

6 months ago

Google review

Evelyn K.

Evelyn K. star-alt star-alt star-alt star-alt star-alt

CA, CA

"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."

7 months ago

mary gentry

mary gentry star-alt star-alt star-alt star-alt star-alt

"Provided a thorough and professional report of findings from the chimney inspection. Explained in detail all of the recommended repairs and answered all my questions. The technicians were courteous, keep in communication on progress and were very attentive to protecting the work area inside and outside our home. They showed me pictures of the completed wor..." Read more

8 months ago

Google review

Naomi Parnes

Naomi Parnes star-alt star-alt star-alt star-alt star-alt

"This is my first time needing someone to check my fireplace and WOW what an amazing team. Heather answered all of our questions from the start, was super responsive, and never missed a beat. Our tech, Don was equally fantastic and remarkably well versed in all things having to do with fireplaces. Overall, a great, easy and pleasant experience."

9 months ago

Google review

Cheryl Kennedy

Cheryl Kennedy star-alt star-alt star-alt star-alt star-alt

"I don't really have a review but I just saw the owner of this business on "To Tell The Truth", the TV show and you have had a successful business for many years. You are definitely doing it right to have been in business all these years. Nice to see."

10 months ago

Google review

Christine Boyle

Christine Boyle star-alt star-alt star-alt star-alt star-alt

"Don arrived within the appointment window. He was very knowlegable and courteous. He cleaned and swept our firebox & chimney. He also installed a new spark arrester/top damper assembly. My husband and I are very pleased and will request Don again for our next service! Thank you!"

a year ago

Google review

Stan Wertlieb

Stan Wertlieb star-alt star-alt star-alt star-alt star-alt

"Service rep DON provided great service and really explained everything as he did the required repair and maintenance. Great guy and great service. We THANK YOU!!! Stan W."

a year ago

Google review

Dr. Ron Glickman

Dr. Ron Glickman star-alt star-alt star-alt star-alt star-alt

"Timely. Competent. Pragmatic."

a year ago

Google review

Jim Gentry

Jim Gentry star-alt star-alt star-alt star-alt star-alt

"Great service and friendly folks."

a year ago

Google review

Dani Casselman

Dani Casselman star-alt star-alt star-alt star-alt star-alt

"Excellent service. Timely. Very careful inside and outside the house in order not to damage or dirty anything. Knowledgeable and professional staff. Highly recommend."

a year ago

Google review

Jennifer Gaims

Jennifer Gaims star-alt star-alt star-alt star-alt star-alt

"Hi I sincerely apologize. I made a mistake in my post recently. I had called a couple local vendors for a fireplace repair. One of them was not really a "local" vendor at all - but a regional dispatch for such repairs. They would not even tell me where they were located. Fireplace Solutions was not that vendor, but I mixed up the sites, and posted a negative..." Read more

a year ago

Google review

michael marquez

michael marquez star-alt star-alt star-alt star-alt star-alt

"Fireplace Solutions was awesome! Don arrived on time as promised and reviewed the problem with our dryer vent. He thoroughly cleaned the vent and verified it worked properly afterwards. He then proceeded to clean up the area when he was finished - inside and out. We couldn't be more thankful."

a year ago

Google review

Edward Robbins

Edward Robbins star-alt star-alt star-alt star-alt star-alt

"Fireplace Solutions resolved and my Napoleon See-Thru fireplace LED lighting and electronic components with their masterful technician Don. He was able to isolate, detect and identify why the LED lights would not change from White, to Red, Blue, or Green and could not be locked onto to any of them. By his expertise and the company unsurpassed expertise wit..." Read more

a year ago

Google review

Chris Lopes

Chris Lopes star-alt star-alt star-alt star-alt star-alt

"Service was very friendly and attentive. I'm very happy with the quality of the work too."

2 years ago

Google review

Nick

Nick star-alt star-alt star-alt star-alt star-alt

"On time, courteous and conscientious, job well done. ask for Javier."

2 years ago

Google review

David Shayne

David Shayne star-alt star-alt star-alt star-alt star-alt

"Total pros from start to finish."

2 years ago

Google review

Sabine Jacob

Sabine Jacob star-alt star-alt star-alt star-alt star-alt

"Good knowledgeable service. Took long to get parts (not their fault) but they stayed in touch about it."

2 years ago

Google review

Moon Z

Moon Z star-alt star-alt star-alt star-alt star-alt

"Mark and the experts at Fireplace Solutions The Chimney Sweeper are top notch, caring, informative, clear, prompt and professional. I have worked with them for many years. They are my go to for chimney sweeping and fireplace assessment and repairs."

2 years ago

Google review

Garan Bales

Garan Bales star-alt star-alt star-alt star-alt star-alt

"Best chimney sweep around. I've been doing fireplace services for years I don't do sweeps this is the only guy a call or recommend."

2 years ago

Google review

Leah B

Leah B star-alt star-alt star-alt star-alt star-alt

"We called Fireplace Solutions to install a gas log set, but after their inspection found a number of safety issues in our fireplace and chimney (we expected this would likely be the case based on the age of the house), we went with them to do the repairs. The repairs were pretty extensive, but each technician that we dealt with for the different phases of th..." Read more

2 years ago

Google review