Leslie Pereira
Niu S.
Los Angeles, CA
"After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done..." Read more
3 months ago
Niu S.
Los Angeles, CA
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
3 months ago
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
5 months ago
Wendye Katzman
"Amazing! Incredibly responsive and we’re able to accommodate us last minute. Super knowledgeable and incredibly thorough! Can’t recommend enough!!"
5 months ago
Google review
Raffi Oknaian
"Javier was great. Arrived on time and got the job done and cleaned up after."
6 months ago
Google review
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
7 months ago
mary gentry
"Provided a thorough and professional report of findings from the chimney inspection. Explained in detail all of the recommended repairs and answered all my questions. The technicians were courteous, keep in communication on progress and were very attentive to protecting the work area inside and outside our home. They showed me pictures of the completed wor..." Read more
8 months ago
Google review
Naomi Parnes
"This is my first time needing someone to check my fireplace and WOW what an amazing team. Heather answered all of our questions from the start, was super responsive, and never missed a beat. Our tech, Don was equally fantastic and remarkably well versed in all things having to do with fireplaces. Overall, a great, easy and pleasant experience."
9 months ago
Google review
Cheryl Kennedy
"I don't really have a review but I just saw the owner of this business on "To Tell The Truth", the TV show and you have had a successful business for many years. You are definitely doing it right to have been in business all these years. Nice to see."
10 months ago
Google review
Christine Boyle
"Don arrived within the appointment window. He was very knowlegable and courteous. He cleaned and swept our firebox & chimney. He also installed a new spark arrester/top damper assembly. My husband and I are very pleased and will request Don again for our next service! Thank you!"
a year ago
Google review
Stan Wertlieb
"Service rep DON provided great service and really explained everything as he did the required repair and maintenance. Great guy and great service. We THANK YOU!!! Stan W."
a year ago
Google review
Dr. Ron Glickman
"Timely. Competent. Pragmatic."
a year ago
Google review
Jim Gentry
"Great service and friendly folks."
a year ago
Google review
Dani Casselman
"Excellent service. Timely. Very careful inside and outside the house in order not to damage or dirty anything. Knowledgeable and professional staff. Highly recommend."
a year ago
Google review
Jennifer Gaims
"Hi I sincerely apologize. I made a mistake in my post recently. I had called a couple local vendors for a fireplace repair. One of them was not really a "local" vendor at all - but a regional dispatch for such repairs. They would not even tell me where they were located. Fireplace Solutions was not that vendor, but I mixed up the sites, and posted a negative..." Read more
a year ago
Google review
michael marquez
"Fireplace Solutions was awesome! Don arrived on time as promised and reviewed the problem with our dryer vent. He thoroughly cleaned the vent and verified it worked properly afterwards. He then proceeded to clean up the area when he was finished - inside and out. We couldn't be more thankful."
a year ago
Google review
Edward Robbins
"Fireplace Solutions resolved and my Napoleon See-Thru fireplace LED lighting and electronic components with their masterful technician Don. He was able to isolate, detect and identify why the LED lights would not change from White, to Red, Blue, or Green and could not be locked onto to any of them. By his expertise and the company unsurpassed expertise wit..." Read more
a year ago
Google review
Chris Lopes
"Service was very friendly and attentive. I'm very happy with the quality of the work too."
2 years ago
Google review
Nick
"On time, courteous and conscientious, job well done. ask for Javier."
2 years ago
Google review
David Shayne
"Total pros from start to finish."
2 years ago
Google review
Sabine Jacob
"Good knowledgeable service. Took long to get parts (not their fault) but they stayed in touch about it."
2 years ago
Google review
Moon Z
"Mark and the experts at Fireplace Solutions The Chimney Sweeper are top notch, caring, informative, clear, prompt and professional. I have worked with them for many years. They are my go to for chimney sweeping and fireplace assessment and repairs."
2 years ago
Google review
Garan Bales
"Best chimney sweep around. I've been doing fireplace services for years I don't do sweeps this is the only guy a call or recommend."
2 years ago
Google review
Leah B
"We called Fireplace Solutions to install a gas log set, but after their inspection found a number of safety issues in our fireplace and chimney (we expected this would likely be the case based on the age of the house), we went with them to do the repairs. The repairs were pretty extensive, but each technician that we dealt with for the different phases of th..." Read more
2 years ago
Google review
"Don did a great job on my condo fireplace. Took the time to explain things to me. He’s a pro and will be my go-to guy the next time I have a fireplace issue."
2 months ago
Google review