Google 
Lachlan Freebairn
Andrew Van De Beek
"Working with Michael allowed me to sit back and see my team come to life with ideas on how we can make a positive impact on our prospective clients. I was able to hear perspectives from others that often doesn't come when the leader asks the same question. Without a doubt, the thoughts he planted in our minds that day, still drive conversation now."
5 years ago
Google review
Amanda Deshong
"Inspiring and motivating Michael will be one of the most important tools your business could ever have. Michael has opened my eyes to a new way of communicating with my clients and getting the best out of myself and staff. I consider him my mentor and "go to" person. Seriously do yourself and your business the best thing you can and talk to Michael Back!"
5 years ago
Google review
Shaun Green
"Advice Revolution had the pleasure of working with Michael recently to bring some CX expertise to our financial advice technology platform. From start to finish the process was very easy and Michael managed expectations very well through the whole journey. The outcomes of this piece of work have made a huge difference to our v1.0 platform and no doubt we w..." Read more
5 years ago
Google review
Phil Thompson
"Michael’s understanding of clients experiences helped me look outside of what I think I need to be doing within my business and gave me the insight into what my clients actually want from me."
5 years ago
Google review
Matt Leech
"Michael is one of those special people you meet who have a wonderful grasp on everything, whether it be you, your business or life in general; his wisdom, perspective and unshakable integrity make him the ultimate leader. Even with these qualities, Michael connects on a deeper level with you individually and he will give you his everything. I am proud of the..." Read more
5 years ago
Google review
Ben Nash
"I've found Michael's ability to workshop complex problems and figure out the best options are second to none. Michael is an amazing asset to any team and I couldn't recommend him any more highly!"
5 years ago
Google review
Wally David
"Michael did some work for us with our Emerging Adviser group within Count, focusing on Client Experience (CX). Michael was really engaging and practical, with the advisers able to take action on the learnings immediately within their businesses. We loved Michael's reference to the concept of ‘no news is bad news’, which really resonated. The real success o..." Read more
6 months ago
Google review
Jessa Lagrosas
"Exceptional Mentor at Human to Human! I began working with Michael Back from Human to Human in the second week of June, and I couldn't be more thrilled with the transformational journey I've experienced under his guidance. Michael has truly been a catalyst for my personal and professional growth. One of the most impactful aspects of my journey with Michael..." Read more
7 months ago
Google review
Sarah Illarietti
"Super engaging and genuine person. Would work with Michael again in a heartbeat."
7 months ago
Google review
Anthony Herbert
"TAG Wealth International (TWI) engaged the services of Michael Back and Nicole Russell from Human to Human to re-launch our website and get our new message out into the ex-pat world, and on a path of growth. We could not fault the service, value and the offering provided by Michael and his team of experts. If you're looking to grow your financial planning ad..." Read more
9 months ago
Google review
Leanne Chai
"I had the pleasure of working with Michael on rolling out a team-building activity at our company retreat. The team building activity has added immense value which has helped our remote team connect with each other by sharing personal experiences through practicing being open and vulnerable. Michael has been very helpful throughout the process by providing..." Read more
a year ago
Google review
Kye Harris
"Coaching with Michael Back far exceeded our expectations - in fact, we would go so far as to say it has been the single best piece of learning and development we both have ever received. It is a truly transformative experience. Michael is the best business coach and a seasoned leader. Working with Michael is like a weight lifted off our shoulders and a jumb..." Read more
2 years ago
Google review
Ben Andrews
"I have worked with the Human to Human team for nearly a year now in my role as Director and Owner of Air Accounting. What started as a small project around Google strategy quickly evolved into Michael being engaged as an ongoing adviser on the business’ Content, Media & Award Strategy. The impact Michael and his team have made to our business is there for e..." Read more
2 years ago
Google review
Samuel Ringer
"Michael has been a pleasure to work with. Highly recommend."
2 years ago
Google review
Danielle Cornelissen (5 ELK)
"Working with Michael from Human to Human has been a godsend to our business. Whilst the list of achievements is long and varied, I think the biggest nugget of wisdom has been his introduction of OKR’s, to assist with our strategic planning process. This system of 90 day sprints has created a clarity and focus that the business had previous struggled with. M..." Read more
2 years ago
Google review
Joe Adendorff
"Michael's deep knowledge of client experience is the reason why we have and still work with Human to Human after 4 years. He deconstructs the complex and delivers insights that directly move the needle. Measurement is first and foremost to him. This was quite refreshing when many before him considered customer service to be somewhat 'hard to measure'. The..." Read more
2 years ago
Google review
Craig Lyons
"I have worked with Michael over the last two years. Michael is an amazing human and has been a pleasure to work with. He has helped clarify my business goals and develop a plan to take my business to the next level."
2 years ago
Google review
Nigel Leverett
"I’ve known Michael for many years - he’s a great operator and great person. Really understands the needs of his clients, and can assist you better understand and build stronger relationships with your clients. His presentation at the FPA Masterclass this week was excellent and provided some simple, yet practical ways to make the things we do for our clients..." Read more
2 years ago
Google review
Andrea Collins
"Michael was instrumental in our business using Loom and video as a client engagement tool and the feedback we've received from clients has been overwhelmingly positive. I wouldn't have tried this without Michael's encouragement to give it a go!"
2 years ago
Google review
Min Wu
"I worked with Michael for over one and half years. When I started working with Michael, I did not have a consistent client onboarding process, I wasn’t focusing on the client experience, and most importantly I did not fully comprehend the pain points of my clients and the value of my advice. Working with Michael has transformed my business, my mindset and th..." Read more
2 years ago
Google review
Gene Youl
"We picked up many great ideas after attending the ‘Business growth is a team sport’ webinar. We undertook our own team session and got great interaction and input from our team. It was really valuable."
3 years ago
Google review
Donie Collins
"I have had the honour and pleasure of knowing Michael for many years from a personal to a professional level and I cannot speak highly enough of him. He has a friendly approach and is energising and fun to be around and he will leave you feeling not only happy but motivated as well. He is patient, calm and collected and has the ability to simplify any scenar..." Read more
3 years ago
Google review
Denis Harrington
"Professional Presentation on Client Loyalty and client experience with good tips for our business."
3 years ago
Google review
Tony Sandercock
"I've been working with the Backman on and off for many years. No matter how experienced you are, when you are close to something (like your business), it pays to get an objective view. The “Client Experience” expert, he has shown me how I can create better client relationships in a more digital world, resulting in happier clients, and a more efficient and..." Read more
3 years ago
Google review
"Michael Back is an excellent choice to call upon, and to have in your corner for the challenges, strategies, advice, direction or whatever you may need in business and beyond. I have worked with Michael on several occassions and he has injected great clarity, insight, and best call to action into scenarios than may be precarious, greatly challenged, or simp..." Read more
4 years ago