Capterra 
G2 Shane W.
Sales, Retail
User in Insurance
"I liked that the initial set up was easy."
6 years ago
Verified Reviewer
"Strange import & Instant Gmail Issues"
7 years ago
Ron S.
Owner, WebWaves.ca
"Horrible Experience"
7 years ago
Elysha S.
Admissions Manager, CodeCraft School of Technology
"Easy to find videos on how to update/organize general sections. Everything is pretty self-explanatory so heavy training was not needed when I first joined the company using this CRM."
7 years ago
Dave R.
"We've been looking around for a new system for the past few months. Insighly has a lot of great features but we've run into way too many problems using it."
7 years ago
Thaddeus R
"It's simple and very easy to get started. Just avoid putting too much info into the system untill you're sure you can overcome its weaknesses."
7 years ago
User in Facilities Services
"the opportunity to use it free before paying for it"
7 years ago
Toni C.
President, SENIOR EXPO UTAH
"I found this to be too complicated and time-consuming to utilize with other software. Since our major software is for invoicing and processing payments the Inslightly program just did stack up to our expectations."
7 years ago
Brett D.
Account Executive, SEMCO
"null"
8 years ago
Pete B
"The only good thing I can say, and it is the main reason we selected this platform, is that the ability to save emails and files to a specific customer "folder" (they call it an Organization) from within GMail is extremely easy."
8 years ago
Jonathan B.
Business Development Consultant, AnthroTronix
"I opened a customer service ticket on May 12th regarding problems I'm having getting Insightly to import new contacts from my Google address book. The problem is still unresolved, and I haven't heard a word from their customer service since June 9th despite repeated emails to them."
8 years ago
Robert H.
"I started with Insighly about 3 months ago and everything seemed to be going well. When purchasing the package they made sure and called me everyday to get me signed up. However, (3 months later) the site is now broken down. I can not transfer e-mails from the side bar. Huge problem. Tried calling customer service and they said to E-MAIL the support..." Read more
8 years ago
Executive Sponsor in Higher Education
"For the price, it at first appears that it's a pretty robust system. However, their support is terrible. Did you know that they do not allow phone calls? Try using e-mail for a complex problem and you spend hours going back and forth when a phone call would resolve it in 15 minutes. I hate companies that do that. I won't purchase it again after the subs..." Read more
8 years ago
Steven R.
"I just put this up on their support desk website: I am still in my free trial stage and becoming very frustrated. I have a very simple sales cycle and want to keep my data in one place. I was trying to figure out contact to leads and how to integrate tasks with organizations. It's way too complicated. I have asked for 1-1 training at $250 for an hour, bu..." Read more
9 years ago
Executive Sponsor in Information Services
"I like the interface for key contacts and tasks"
9 years ago
Amit D.
"I've been quite a happy Insightly user for the past few years. Lately, I had a growing amount of reminders that didn't get sent to my email. I've missed a few critical milestones and lost a few deals because of that. I just didn't get reminder for tasks I managed at Insightly. So I approached Insightly customer support. Never got them to reply sooner than 4..." Read more
9 years ago
David H.
Founder, Publiseek Inc.
"They have great customer service. If you want to upgrade. If you want to cancel your account good luck finding someone to speak with. Be very careful before you give them your credit card. Our team found it easy to get started but hard to do the things they wanted to do within the app. Features rolled out slowly as compared to many Saas apps we use asa busin..." Read more
9 years ago
Verified Reviewer
"The gmail app is very weak. It doesn't pick up email contacts in forwarded emails. If you don't start your account as a Google apps account you can't add it later. It turns on the service for everyone in your domain which got my technical team pretty pissed off. I also have encountered major issues with the plug-in saying it cannot authenticate. I'm used to..." Read more
9 years ago
Lili A Bowers .
"I used to be one of Insightly's greatest supporters. I have been using the system for a year and had everything regarding the sales efforts of the company I work for programmed in there. We are talking about 100's of contacts, organizations, opportunities and projects. When they made these recent upgrades the system started glitching and taking me to the com..." Read more
10 years ago
Lili B
"I used to like to Projects and Opportunity fields for use in managing the pipeline and my sales efforts pertaining to it."
10 years ago
"I uploaded my contacts from an Excel spreadsheet, and instead of finding them on my app (or the website) hundreds of arbitrary contacts were shown. No one to speak to, impossible to create a customer support ticket, a HUGE waste of my (and my employer's) time."
6 years ago