Capterra 
G2 Verified Reviewer
Sam P.
"Limited support, lacking features, overpriced. — What do you like best? For smaller firms, this used to be a simple but effective platform that had the features needed to be successful. Being able to get a team up and going, make changes to the system and get data into and out of the system was great. — What do you dislike? We've been..." Read more
2 years ago
Administrator in Consumer Services
"Worst CRM you could possible use!!! — What do you like best? Nothing. Worst customer service I have ever encountered in my life. I wouldn't recommend this to a single person. — What do you dislike? The customer support. There is 0. Our account expired earlier this month and I lost all data that was housed in this CRM for over 5 years...." Read more
2 years ago
Nick G.
SEM, Click & Track
"Waste of time and $. The software sounds good on paper... but falls flat when you have to pay extra to get it to actually perform as advertised and promised by sales reps and techs who take forever to get back to you with non-answers."
4 years ago
Cosmin S.
operations, Terawatt Solar
"Execrable customer support when you need it the most. No support whatsoever over the phone to set it up, although I have the paid version but not the most expensive one where the help over the phone is included. The only help is via emails and you get them only during business hours. Very frustrating to spend a lot of time trying to discover what you need to..." Read more
4 years ago
Executive Sponsor in Alternative Medicine
"Cheap, pricing is easy to understand which is a change"
4 years ago
ERic B.
CEO, InSearchX
"Very poor, support fast but mostly apologizes for lack of functionality as a CRM. Liked the color scheme and some aspects of its navigation"
5 years ago
Jeremy S.
"null"
5 years ago
David B.
Founder, WearMe Pro
"Waste of time. It is easy and simple to use but that's about it."
5 years ago
Verified Reviewer
"I cant think of single thing that I like about Insightly. It has to be the worst software we have ever used. There are lots of fake reviews claiming it is good. It isn't."
5 years ago
Administrator in Music
"Insightly offers a logically structured CRM software that helps to organize your business. Helpful features include tags, ability to assign tasks directly, link emails to Insightly to see the thread directly in the software, visually see progress/percent completion on tasks, and more."
5 years ago
User in Transportation/Trucking/Railroad
"I like that the entire team can see each other's notes, calls, and customers."
5 years ago
User in Management Consulting
"Nothing special, it s a CRM like many others."
6 years ago
Andrew C
"The sidebar navigation makes a lot of sense, and that is about it."
6 years ago
John B.
CFO, Turning Winds Academic Institute
"I followed up with the sales specialist three times before she actually acknowledged that we were working together. The last thing that I heard is that wh was going to get back with me. It has been three weeks and I have sent two additional emails without any response...very poor customer service:-(."
6 years ago
Agency in Internet
"The UI is simple and acts as a basic CRM"
6 years ago
Jim G.
President , Aqua Quest
"I have "tried" to use Insightly for 2 years, I paid for extra service, extra training and increased my software package. 100% Failed! Software is not tested or ready - But they still take your money! Phone APP duplicates your contacts but the PC Version does not. If you delete 1 of the duplicated mobile contacts you are now deleted all your contacts i..." Read more
6 years ago
Raviv K.
Creative Director, R5 Event Design
"None. Zero. Nothing. Not user friendly. Worst customer service experience. Over-proced. Found better softwares with better service and better user experience."
6 years ago
Donna M.
"null"
6 years ago
Jack R.
Principal, Atlanta Commercial Property Services LLC
"Someone made a comment that they wished they had put the program through more strenuous testing before purchase. I do too. I had the same issue, the lack of automatic linking makes this product worthless. I have to spend way too much time making sure everything is linked properly. Which defeats the purpose of having the software make you more efficient. I r..." Read more
6 years ago
Allison K
"It was a great way to get our feet wet with a CRM. We are a small business ..." Read more
6 years ago
Lynda B.
Office Manager, InSite Software Inc
"I wish we had tested Insightly much more strenuously before proceeding with purchase of this software. I guess we just didn't know what we didn't know, and so when the linking issue (or non-linking issue) because glaringly apparent, we had already finished the trial period. We just (wrongly) assumed that a feature so integral to an effective customer relatio..." Read more
6 years ago
Kristin B.
Marketing , Pharmaceuticals
"Stay away. With so many options - you can do better. Looks pretty. They obviously have a keen marketing team who knows how to attract consumers eyes...if only the product was able to deliver!"
6 years ago
Shane W.
Sales, Retail
"I uploaded my contacts from an Excel spreadsheet, and instead of finding them on my app (or the website) hundreds of arbitrary contacts were shown. No one to speak to, impossible to create a customer support ticket, a HUGE waste of my (and my employer's) time."
6 years ago
User in Insurance
"I liked that the initial set up was easy."
6 years ago
"Services were dropped as the time passed / all optional services became additional add-on packages / extremely bad customer service."
2 years ago