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1,568 reviews
4.9/5 average rating
Sean Cronsberry
Mike K
"There have been challenges in maintaining our older model spa year round. The staff and techs at The wellness shop are always there to help year round, rain , snow, or shine. Courteous, reliable and efficient. Have never let us down. Great job."
6 months ago
Google review
max devries
"Great friendly service"
6 months ago
Google review
Tony Marchione
"Right from the get go, my experience at the Wellness Spa was top notch. Jen showed me all the options available and explained them in detail. Helping me choose the right tub for me. As for the installers and Electrians, they were also great. The delivery and placement of my tub was done with care and precision. The Electrical guys came in and had my tub up a..." Read more
6 months ago
Google review
Jennifer Marley
"The service technician was very knowledgeable and very helpful. Our hot tub will be functioning like new again. Also the online booking and follow up was very easy and accurate. Thank you."
6 months ago
Google review
Yoah Sui
"Called for a 21-point Hot Tub service inspection. Troy, the technician, was tremendously helpful in explaining and performing the inspection. Service was efficient, friendly, and professional. Would recommend!"
6 months ago
Google review
alan browne
"Great service from the Wellness shop. My hot tub was leaking and was losing water at a fast rate. I was worried that it would take awhile to get a technician out to diagnose the problem. The wellness shop had someone out the next day who accessed the problem as well as checked out the rest of the equipment to ensure everything was OK. The technician Ja..." Read more
6 months ago
Google review
Donna Aronowicz
"Service was quick and efficient. Technician was friendly and explained the situation and since it was under warranty, took care of the issue right away."
6 months ago
Google review
Chris Kilgour
"Start to finish, we felt like we were dealing with professionals at this store. They had answers to all of our questions."
6 months ago
Google review
Chelsea Geschiere
"After dealing with a nightmare situation with another hot tub company; The Wellness Shop at Jacuzzi London went above and beyond to help us out in a timely manner. Even though we don’t live in the area, the service was fast, efficient and fabulous. We would recommend this company to anyone looking for their next Spa / Hot Tub purchase."
6 months ago
Google review
Curt Wang
"Just wanted to share the experience I had with wellness shop, from the beginning of going into the shop and meeting Stewart for the first time was a pleasure. He was informative, funny and not a pushy salesman. While we were waiting for our tub, we visited the show room a few times and every time was like the first time, he entertained all our questions and..." Read more
6 months ago
Google review
Duncan Fraser
"I had an issue with the pillow grommets breaking, from the moment I called about the program it was handled professionally. The service technician showed up on time (early) and replaced both grommets, fixed the light and moved the hose on the back causing the issue. Overall good experience."
6 months ago
Google review
Marc Morin
"These guys are awesome. After leaving messages with some other companies and no reply. Phoned the wellness shop left a VM and 15 minutes later had a return call. They tried walking me through the fix unfortunately didn’t solve the issue called back next day booked appointment for that Friday. They called on Wednesday with what I assumed was a confirmation ca..." Read more
6 months ago
Google review
Daniel Zuliani
"Re my recent hot tub service call by Matt (Hot Tub Technician), I am thoroughly impressed with his knowledge and expertise. Matt answered all my questions with patience and clarity, ensuring I understood every detail about the maintenance and operation of my hot tub. He also provided valuable information on chemical specials, which I gladly took advantage o..." Read more
6 months ago
Google review
David L Wilson
"Consistently good service and experience. Wouldn’t shop or get service from anywhere else!"
6 months ago
Google review
Adam Felt
"Tech showed up on time, was very knowledgeable, and was extremely efficient. I'd recommend The Wellness shop for any service!"
6 months ago
Google review
Randy Holder
"Wonderful experience working with Stuart and Wellness to purchase my Jacuzzi J235 Spa. 👍"
6 months ago
Google review
Tina Essaye
"We are extremely happy with our purchase and delivery of our J-365 from Jacuzzi (Wellness Shop). From our initial contact and experience with Julie in sales, to the delivery and set up of the tub, we have been very impressed with the professionalism, white glove delivery and knowledge and care of all people involved. We would highly recommend Jacuzzi - Bu..." Read more
6 months ago
Google review
Michele Keeler
"Absolutely phenomenal customer service - we purchased for the second time a hot tub through Barb Mowder at the Barrie location - 10/10 product, service, install and pricing! After the purchase, any questions were responded to in minutes. Can't ever remember customer service anywhere so responsive. Thank YOU Barb! We will recommend to anyone asking."
6 months ago
Google review
James Fragomeni
"if you plan to buy a hot tub or swim spa, you need to be in contact with Barb at the Wellness Shop in Barrie. She makes the difference. I've never been treated better as a customer."
6 months ago
Google review
Joe Hustler
"Just giving you my experience with Jacuzzi. Recently, I’ve had an Issue with my Jacuzzi and had to call. The helpfulness and the callback were awesome. Lee was amazing And joe the service tech. Was Awesome went over a few things that helped me out and gave me a little knowledge of my Jacuzzi. Thanks guys"
6 months ago
Google review
Frank Bruno
"Great, professional service right from the start. When I called, the technician who answered the phone was very knowledgable and helpful. The technician that came to my home was friendly, on time and took the time to explain what was wrong with my hot tub and was able to fix it on spot. Keep up the great work!"
7 months ago
Google review
Adam Kubik
"Great service. Fair price!"
7 months ago
Google review
Savo Knezevic
"I had a great pleasure to meet Jamie. He is very skilled technician with attention to details. I would highly recommend him and Welness shop for anything related to hot tubs. Keep up the good work."
7 months ago
Google review
Leigh Anne Kraft
"After researching how great Nordic Hot Tubs were I found Wellness Shop in my search for a dealer! I couldn’t be more happy with the whole experience! Amazing customer service and a fantastic product! We LOVE our hot tub! Mike has been there from the first contact message to day of delivery and is only a text away! I highly recommend Wellness Shop!! You..." Read more
7 months ago
Google review
"Great communication and speedy service. Appointment was rescheduled for an earlier date than expected. Technician was quick and got the job done."
6 months ago