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Paul Edwards
Stephanie Taylor
"Fast, efficient and Jamie the repair tech was amazing! I would 100% recommend this to anyone who's having any trouble with their hot tub. He was there first thing in the morning hottub was up and running by noon. Thanks again guys!"
3 days ago
Google review
John Parlow
"Amazing service. On time. Had the parts in hand. Had be up and running in 1.5 hrs."
4 days ago
Google review
Stacey
"Brendan was great to deal with. He answered all my questions before the purchase as well as after! Delivery went very smoothly. Would recommend the Wellness Shop to anyone looking for a great quality hottub with great service!"
11 days ago
Google review
Dave Dixon
"excellent salesman. made sure we got what we wanted. delivery on time and great delivery and setup team. very impressed with the whole deal. start to finish!!"
11 days ago
Google review
Jenn Hyde
"Mandi has been so helpful in getting our spa set up. We were in her store 6 months before purchasing and she's been nothing but a great resource for all of our questions too. We cannot wait to use our new tub, just in time for Christmas!"
13 days ago
Google review
Chris Costabile
"My service advisor went above & beyond during the extreme weather conditions to make out hot tub run smoothly & very clean. Thank you always happy with the service"
15 days ago
Google review
Andrew Laffey
"From the time we entered the store, to post-delivery, Mandi was a consummate professional. She was knowledgable, professional accommodating, and easy to deal with. My wife and I are thrilled with our 3-pod Clearlight Infrared Sauna. A special shoutout goes to Matt, also at the Burlington Store, for his assistance ... The Clearlight is more expensive; however..." Read more
18 days ago
Google review
Lesley Buttle
"Our dealing with Wellness Shop and Matt were excellent. Their communication skills kept us well-informed. Their service was first-rate. Wellness Shop is the only business we deal with to help us with our hot tub needs. Thanks guys!"
19 days ago
Google review
Max Anshilevich
"Great customer service. Ontime. Explained everything and what needed to be repaired. Very kind"
21 days ago
Google review
Kori Organ
"Jacuzzi Julie is a gem. A caring professional that provides guidance and friendly helping advise. Thank you for the time and product recommendations."
24 days ago
Google review
Steel Bender
"Always professional. Been happy with their service for years"
a month ago
Google review
Cynthia Moylan
"We recently purchased a hot tub from the Wellness Shop at Jacuzzi London. Mike walked us through the show room and answered all our questions. His knowledge and help throughout the purchase and delivery/set up of our new hot tub was exceptional. He followed up with a check-in that first week, again answering all our questions. We are thankful for such an..." Read more
a month ago
Google review
Marianne Groves
"We highly recommend Wellness Shop for all your hot tub needs. Our sales rep, Matt, was a huge help and so incredibly patient with us. He took the time to answer all our newbie hot tub owner questions! We did shop around but ultimately the Wellness Shop blew us away with their customer service."
a month ago
Google review
Mirella Shreve
"This is my second year signing up Hot tub Maintenance with the Wellness Shop. My hot tub was purchased elsewhere, but I was still able to sign up for the yearly maintenance plan. Professional and friendly representatives. They also helped me instantly fix a foam issue by recommending the right products and amounts for my specific tub."
a month ago
Google review
Jordan D
"Our hot tub has exceed our expectations, along with the service we get from Matt! Great product!"
a month ago
Google review
Rob & Krys MACKENZIE
"Reliable, friendly and proffessional service is always our expeirence. Would definately recommend,"
a month ago
Google review
Craig Jacobs
"We purchased a Hot tub last month from the Wellness Shop in London and have been enjoying it ever since! Our family of 5 outgrew our old one and are super happy we can all go in and enjoy it again together a couple of times a week. Michael was great from the very start in the store! It took the exact amount of time they said it would take to get made and..." Read more
a month ago
Google review
Feisal Hirani
"Awesome service and professionalism! Online booking was fantastic, received regular updates. Greg was fantastic, took a look, fixed up my issues, took the time to explain the situation and got my 'broken' pump working without trying to gouge me for an unnecessary replacement. Appreciate the team!"
a month ago
Google review
Jessica Morris
"Highly recommend the wellness shop in Kitchener. Chase helped us find the perfect Sauna for us. The coordination with the delivery guys and the electrician was seamless. Definitely would purchase from him again"
a month ago
Google review
Dave Mastronardi
"Great experience with the Wellness shop. From knowledgeable sales, to electrical install, to sauna install, turn key white glove service. Purchased the Clearlight Sanctuary 2 sauna and it's fantastic."
a month ago
Google review
Alex F
"Good customer service and after sale care."
a month ago
Google review
Sharron Fry
"Service person was prompt, professional and polite. Shared the diagnosis and recommended repair before proceeding with the work, which I appreciated. After discussing the options, the service person completed the work quickly. Then spent time to tidy up and leave me with recommendation of what to do if the problem reoccurs. Very appreciate of the service (t..." Read more
a month ago
Google review
paul paul
"Zack was an amazing resource. He went above and beyond to ensure everything was done professionally"
a month ago
Google review
Jay P
"Mandi provided great sales and and after sales support. We absolutely love our J 345. We are in it daily."
a month ago
Google review
"I would highly recommend Matt at the Burlington showroom. From first contacting Matt in the morning, we had the sale wrapped up delivery scheduled by the end of the day. I bought a 3yr old used Jacuzzi hot tub and every was in perfect condition. Delivery and set up went perfect and the whole transaction was seamless. The Wellness Shop were super professional..." Read more
2 days ago