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Jeremy Bearss
Jozy
"Fantastic experience from start to finish! Brenden was so helpful from the moment we walked into the store. Not pushy, he was informative, knowledgable on the products as well as those of many brands, even those they didn't carry. We were prepared well for delivery and it took place exactly as planned, no surprises. The hot tub virtual lesson was spot on, ev..." Read more
9 days ago
Google review
Matt Garrison
"Overall great experience. Knowledgeable staff who understand good service and good communication! Would recommend"
9 days ago
Google review
Sean Maley
"Matteo was the biggest help for getting me a fast and speedy service call. He took my calls over the weekend when he wasn’t in the office. Took it upon himself to make sure I was taken care of. Thank you Matteo 🙏"
9 days ago
Google review
Dave Elley
"Technician was prompt and skilled,found the problem very quickly!"
10 days ago
Google review
Jordan & Sarah Schnurr
"Purchased our first hot tub from Kerry at the wellness shop, we had nothing but a great experience and everything was explained exceptionally well. I would highly recommend the wellness shop in Barrie to anyone who is in the market for a hot tub."
10 days ago
Google review
Mike Lidster
"Amazing service!! Friendly knowledgeable people that came out quickly and worked efficiently! They helped fix my problem and showed me how to prevent others. I will definitely call them back with any concerns."
10 days ago
Google review
Tanni Mukhopadhyay
"I have been so impressed with the customer service from jacuzzi for the hot tub, and am so grateful for their help when needed!"
12 days ago
Google review
Victor
"Kenny and Mike at Wellness Shop London are friendly and professional to work with, and both of them represent the brand very well. Kenny is a great communicator - replies to emails quickly, and ensures his replies are thoughtful and complete. When we were looking at the certified pre-owned options from Jacuzzi, Kenny went through all the options and provided..." Read more
13 days ago
Google review
Christine Colosimo
"The Jaccuzi staff from showroom to head office is top notch. The customer service team have been wonderful to deal with. We have had our Jaccuzi Hot tub for over five years now and have never second doubted our decision to purchase. Thank you Jaccuzi for your ongoing support."
16 days ago
Google review
Md Asker Ibna Shaikh
"Very good service"
16 days ago
Google review
ANDREW JOHNSTON
"Great customer service. Very knowledgeable staff and super easy to deal with. My go to for any service needs and the technicians offer super helpful advice."
17 days ago
Google review
Michael Falvo
"Great customer service . The technician came out to look at an issue with out hottub and was able to resolve it quickly. Ryan was very knowledgeable I highly recommend him for diagnostic work."
18 days ago
Google review
Jerry Patava
"Exceptional service and technician was very processional and explained everything that was needed."
22 days ago
Google review
heidi dawson
"Great customer service . Happy ,friendly Guy answered all questions. Repaired jacuzzi tub We highly recommend there service ."
25 days ago
Google review
Richard and Betty Woodhouse
"We had a very good experience with our purchase. Kerry was most helpful and informative. We shopped around and could not find a better price for the high level of quality and options that came included in our price. The installers were a really good bunch of guys that had in set in our sunken location in no time. They were efficient and cleaned up everything..." Read more
a month ago
Google review
Shaun McCartney
"Matt came on time and was able to identify the issue straight away. I had him check the rest of the tub out top to bottom. Always have confidence in Matt, I can't say enough good things about his approach. All set up for this fall and winter now...."
a month ago
Google review
Maria Boryczko
"Can't recommend Wellness Shop at Jacuzzi highly enough!! Mandi is so knowledgeable and goes above and beyond. The best after sales follow up and support I have ever received. They take care of everything from start to finish."
a month ago
Google review
Barry Gillan
"Had a leak problem with man 6 person tub. The service team came out and fixed it with in 1 hour. Great service! Highly recommend!"
a month ago
Google review
neil banman
"Needed a hot tub cover and lifter replaced. Had really good communication with the store and their service partner. They were knowledgeable and gave clear timelines and met them all. I had a follow up item to update my account details. Even their AI assistant was super helpful when staff couldn't take my call. It was super easy to update my details this..." Read more
a month ago
Google review
Mary Molyneaux
"A tech named Alex helped an older relative with the installation and he was magnificent! Very friendly and professional !! Thank you Alex"
2 months ago
Google review
Christine Webster
"Excellent service and great communication. It was a long time waiting for a but likely due to chain supply issues and the fact that my hot tub is an older model. I was fine to wait and they constantly updated me."
2 months ago
Google review
Stephany Mercer
"Eric was professional and courteous, we were very pleased with his service ."
2 months ago
Google review
Joseph Michalski
"I highly recommend checking out the Wellness Shop at Jacuzzi London, with their excellent products, pricing, and service. We are thrilled with the hot tub we purchased, along with the delivery and set-up as scheduled."
2 months ago
Google review
Shannon Sutton
"I’ve been extremely happy with the Wellness Shop from start to finish! I purchased a hot tub recently and cannot say enough great things about this place. The installation guys were extremely professional and careful, and Mandi has been super supportive in helping me get used to managing the levels of the hot tub and answering all of my questions quickly, an..." Read more
2 months ago
Google review
"Had a wonderful experience with the wellness shop. From the moment we walked through the doors, Brendan made sure we were well informed and helped find us the best match for our budget and needs. I'm even more impressed with the follow through after we bought the spa. The help with delivery, financing and spa chemicals really was a huge help. I highly recomm..." Read more
5 days ago