Jacuzzi Ontario Reviews & Testimonials

4.9 (1,873)

Reviews: 1,873


5
95%
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5%
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100% of customers would recommend Jacuzzi Ontario

Feisal Hirani

Feisal Hirani star-alt star-alt star-alt star-alt star-alt

"Awesome service and professionalism! Online booking was fantastic, received regular updates. Greg was fantastic, took a look, fixed up my issues, took the time to explain the situation and got my 'broken' pump working without trying to gouge me for an unnecessary replacement. Appreciate the team!"

2 days ago

Google review

Jessica Morris

Jessica Morris star-alt star-alt star-alt star-alt star-alt

"Highly recommend the wellness shop in Kitchener. Chase helped us find the perfect Sauna for us. The coordination with the delivery guys and the electrician was seamless. Definitely would purchase from him again"

3 days ago

Google review

Dave Mastronardi

Dave Mastronardi star-alt star-alt star-alt star-alt star-alt

"Great experience with the Wellness shop. From knowledgeable sales, to electrical install, to sauna install, turn key white glove service. Purchased the Clearlight Sanctuary 2 sauna and it's fantastic."

5 days ago

Google review

Alex F

Alex F star-alt star-alt star-alt star-alt star-alt

"Good customer service and after sale care."

7 days ago

Google review

Sharron Fry

Sharron Fry star-alt star-alt star-alt star-alt star-alt

"Service person was prompt, professional and polite. Shared the diagnosis and recommended repair before proceeding with the work, which I appreciated. After discussing the options, the service person completed the work quickly. Then spent time to tidy up and leave me with recommendation of what to do if the problem reoccurs. Very appreciate of the service (t..." Read more

10 days ago

Google review

paul paul

paul paul star-alt star-alt star-alt star-alt star-alt

"Zack was an amazing resource. He went above and beyond to ensure everything was done professionally"

11 days ago

Google review

Jay P

Jay P star-alt star-alt star-alt star-alt star-alt

"Mandi provided great sales and and after sales support. We absolutely love our J 345. We are in it daily."

13 days ago

Google review

JV Pro Fitness

JV Pro Fitness star-alt star-alt star-alt star-alt star-alt

"Great so far! Delivery was on time and smooth and the hot tub is perfect for us. Thank you Wellness Shop!"

13 days ago

Google review

Brian

Brian star-alt star-alt star-alt star-alt star-alt

"Fast professional service and good price."

14 days ago

Google review

Fern Stancer

Fern Stancer star-alt star-alt star-alt star-alt star-alt

"The team at the Wellness Shop and Fix my Hot Tub is second to none. The service they give us is truly excellent. The time and caring to go over all and properly fix and take care of our Jaccuzi Hot tub is the best. We have tried others and they do not compare at all. I highly recommend this team for all your Hot Tub needs. Thanks again so very much all!!"

15 days ago

Google review

Steven Chipping

Steven Chipping star-alt star-alt star-alt star-alt star-alt

"Mario the service tech came a day earlier than expected. He diagnosed the problem and called me right away. Will be returning to take care of the repair."

16 days ago

Google review

Chris van der Vliet

Chris van der Vliet star-alt star-alt star-alt star-alt star-alt

"Love our Swim spa. We had a service request and they came quickly and resolved the problem. Great service!!!!!"

17 days ago

Google review

Steph Chilton

Steph Chilton star-alt star-alt star-alt star-alt star-alt

"Very thorough, knowledgeable and efficient service!"

17 days ago

Google review

Christine Chadwick

Christine Chadwick star-alt star-alt star-alt star-alt star-alt

"I phoned Wellness Shop at Jacuzzi Hamilton for an issue with my hot tub this month. The company responded promptly and I was able to have someone come out within a very reasonable window (not an urgent issue). The staff that responded were able to quickly identify the issue, and offer a few options for solutions, for me to consider. I am so appreciative of t..." Read more

17 days ago

Google review

Don Sibley

Don Sibley star-alt star-alt star-alt star-alt star-alt

"Everything went as planned from the initial contact to the completion of the work. Communication was excellent with the office and the technician who was very courteous and efficient in his work."

18 days ago

Google review

Nancy Rossi

Nancy Rossi star-alt star-alt star-alt star-alt star-alt

"The wellness shop always brings excellent quality service and maintenance."

20 days ago

Google review

Tika Lucci

Tika Lucci star-alt star-alt star-alt star-alt star-alt

"Great service! Arrived on time and even called ahead. Very kind, informative, and quickly resolved all our hot tub issues. Highly recommend!"

21 days ago

Google review

Blaise Sibley

Blaise Sibley star-alt star-alt star-alt star-alt star-alt

"Hands down amazing company. Upon deciding to get a hot tub i had tons of questions. Matt was there every step of the way answering questions or solving problems to concerns. If I ever decide to upgrade wellness shop in Grimsby will be the place I go. Installation was flawless and these guys are absolute experts. I appreciate all you guys have done we absolut..." Read more

21 days ago

Google review

Anastasia

Anastasia star-alt star-alt star-alt star-alt star-alt

"Always great customer service. Fast efficient and reliable."

22 days ago

Google review

dom andrade

dom andrade star-alt star-alt star-alt star-alt star-alt

"The service that Greg gave us was great. He diagnosed the issue in 5 minutes and replaced the outdated part pronto. Didn’t waste time and got it done. Didn’t try to upsell or belittle the situation. I will continue to use this company and gladly pay for their impeccable service"

a month ago

Google review

Sherry Szanyi

Sherry Szanyi star-alt star-alt star-alt star-alt star-alt

"I have nothing but good things to say about the Wellness Shop! From day one our experience has been phenomenal!! Friendly service, fast service calls and very knowledgeable. We called about an error we were receiving, they were out within two days even though the manager said it’s nothing to worry about (and it wasn’t). They did our first water change free..." Read more

a month ago

Google review

ALLEN MORRISON

ALLEN MORRISON star-alt star-alt star-alt star-alt star-alt

"We are very happy with our recently purchased Jacuzzi Spa from the Wellness Shop in Kitchener. I would recommend checking them out if you are considering a hot tub purchase. Thanks to Brendan for his personable, professional and attention detail throughout the sales process. Delivery of our new tub and removal of our old was seamless, shout out to Hot Tub M..." Read more

a month ago

Google review

Marilyn Maia

Marilyn Maia star-alt star-alt star-alt star-alt star-alt

"Thank you for always making our experience, seamless, respectful, courteous, and timely. We love our tub be it summer or winter and hope with your continued support to enjoy it for many many years to come."

a month ago

Google review

Eric Chudleigh

Eric Chudleigh star-alt star-alt star-alt star-alt star-alt

"Matt was extremely pleasant to deal with from the start. He was very thorough and knowledgeable about their selection of tubs, and very organized and responsive to my emails/texts throughout the process. I highly recommend The Wellness Shop at Jacuzzi Burlington if you're in the market for a tub or massage chair…."

a month ago

Google review

Dana Freeman congiusti

Dana Freeman congiusti star-alt star-alt star-alt star-alt star-alt

"Definitely recommend wellness SHOP at Jacuzzi in Vaughan!!! Best hot tub service thank you Ryan for all your help and service and picking out a new cover for my hot tub !!"

a month ago

Google review