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1,910 reviews
4.9/5 average rating
Tracy Hoffman
Alanna Pankratz
"Service work was exceptional. Technician was very helpful and friendly."
5 days ago
Google review
Sandra Taylor
"The serviceman Matt was exceptional. He was courteous, friendly, knowledgeable and efficient when it came to my hot tub repair. I would highly recommend Jacuzzi Services."
7 days ago
Google review
Lindee Haringa
"Absolutely outstanding experience — for the second time! This was my second time having my hot tub serviced, and once again it was fantastic. Ryan was an excellent communicator — extremely patient, knowledgeable, and genuinely helpful. I was working from home that day, and he was incredibly respectful of my schedule, knocking when I was available and texting..." Read more
10 days ago
Google review
Steve Lakos
"Every service call has been a great experience. My last one was with Julio, he was very helpful, honest and extremely knowledgeable. It was a freezing cold day (-15 celsius or so) to repair the flow switch, it was done without any complaints with the usual care and precision. Thank you."
13 days ago
Google review
Matt Czajkowski
"Exceptional service from start to finish, amazing support after installation. You can invest in products from the wellness shop with confidence. Thanks to Mike and the rest of the staff."
16 days ago
Google review
Jim Ross
"Great experience in purchasing our hot tub. Rob was very knowledgeable and helpful. Made the experience very simple and smooth. Delivery was great as well. Right on time and drop off was quick and professional."
18 days ago
Google review
Robert Sabelli
"Greg did a great job, very professional and efficient"
19 days ago
Google review
Timothy Rye
"After doing a little research I decided to visit the wellness shop showroom in Burlington. I met Julie and she took me through all of the options. We bought that night! One week later the white glove delivery service was top notch and we were in it 24 hours later! From start to finish the communication and process was amazing. Great company to deal with..." Read more
20 days ago
Google review
Richard Freedhoff
"We recently bought a Clearlight Sanctuary 2 Infrared Sauna from the Wellness Shop in Ancaster. Matt was very helpful and informed and made the total experience seemless from making our decision to set up in our house. I would wholeheartedly recommend the Wellness Shop for your sauna needs!"
21 days ago
Google review
mark hillhouse
"Great products and great service always. Highly recommend"
23 days ago
Google review
Jamie Ridealgh
"Great to deal with, knowledgeable and looking care of everything before the warranty was up. Eric was awesome to deal with specifically"
25 days ago
Google review
Brian Heidt
"Friendly, professional and informative. Very helpful with start up and operation."
a month ago
Google review
Mike Raines
"Tim Wisniewski with the Wellness Shop was great. He is extremely knowledgeable, he explained everything very clearly and has a likeable personality."
a month ago
Google review
Melissa McKenzie
"I can’t recommend Matt from jacuzzi enough the service he has always provided has been prompt and efficient, and our hot tub is now running perfectly. Always a 5 star for us for sure."
a month ago
Google review
Dave Mitchell
"Greg the technician arrived under adverse conditions to changeout the water pump. The removable deck was frozen in place, but he managed to remove the panel and do the necessary repairs. He arrived on time and was out of there after having to drain the hot tub within the hour. Hot tub is filled and up and running now. Very happy with the service, but would..." Read more
a month ago
Google review
John Maggio
"We experienced an issue with our jacuzzi hot tub and reached out to the Wellness shop. They immediately responded back to us and noted that our tub had not been working, and we needed prompt service. They sent a tech within a day. We had Julio and he was super knowledgeable. He explained a few things to us that we didn't know, and we have been hot tub owners..." Read more
a month ago
Google review
Lynn Keats
"Friendly and quick service - very knowledgeable. Would highly recommend"
a month ago
Google review
Paul Edwards
"I would highly recommend Matt at the Burlington showroom. From first contacting Matt in the morning, we had the sale wrapped up delivery scheduled by the end of the day. I bought a 3yr old used Jacuzzi hot tub and every was in perfect condition. Delivery and set up went perfect and the whole transaction was seamless. The Wellness Shop were super professional..." Read more
a month ago
Google review
Stephanie Taylor
"Fast, efficient and Jamie the repair tech was amazing! I would 100% recommend this to anyone who's having any trouble with their hot tub. He was there first thing in the morning hottub was up and running by noon. Thanks again guys!"
a month ago
Google review
John Parlow
"Amazing service. On time. Had the parts in hand. Had be up and running in 1.5 hrs."
a month ago
Google review
Stacey
"Brendan was great to deal with. He answered all my questions before the purchase as well as after! Delivery went very smoothly. Would recommend the Wellness Shop to anyone looking for a great quality hottub with great service!"
2 months ago
Google review
Dave Dixon
"excellent salesman. made sure we got what we wanted. delivery on time and great delivery and setup team. very impressed with the whole deal. start to finish!!"
2 months ago
Google review
Jenn Hyde
"Mandi has been so helpful in getting our spa set up. We were in her store 6 months before purchasing and she's been nothing but a great resource for all of our questions too. We cannot wait to use our new tub, just in time for Christmas!"
2 months ago
Google review
Chris Costabile
"My service advisor went above & beyond during the extreme weather conditions to make out hot tub run smoothly & very clean. Thank you always happy with the service"
2 months ago
Google review
"We have needed several visits for various issues with our tub in the last 5 years.... the knowledge of the technicians is outstanding, the service fast and always courteous. We appreciate Rod who has visited us a few times greatly!! Thanks!"
5 days ago