Google 
1,327 reviews
4.9/5 average rating
David Barreto
Jacqueline Au
"Excellent experience with the purchase of my first hot tub! I recommend to anyone who is purchasing the hot tub for the first. Jennifer in sales was doing a great job explaining and helping us choose our hot tub. Very good service from her. They even have a spa school to teach you how to care and maintain it in the future. The jets and quality of the Jacuzz..." Read more
2 years ago
Google review
Chris Gavin
"Very professional service with attention to customer satisfaction."
2 years ago
Google review
Matthew
"Service technician demonstrated strong customer service skills and knowledge. Highly recommend for all hot tub service needs!"
2 years ago
Google review
SCOTT MACKINNON
"We love the jacuzzi we purchased. The quality is excellent, and the tub looks beautiful. All the people we had dealings with were professional, and extremely nice. From the salesperson, to the electricians, to the delivery people who dropped off, and installed the tub."
2 years ago
Google review
Michael Theodoulou
"Excellent experience all around. On time delivery, installation and hook up of our hot tub. We were using it within 4 hours !"
2 years ago
Google review
Ryan Johnson
"Appreciate the easy of my purchase. Was easy to get to, easy to gather information and understand, easy to contact at any time about anything, easy delivery and set up process. It was simply easy! Mike, I appreciate you making every step easy."
2 years ago
Google review
bigbumper4u
"I had a great experience, the sales Rep Melanie was very informative and walked me through the process."
2 years ago
Google review
Ashley Northey
"I've had the most amazing experience with this company! From customer service to knowledge on the hot tubs and swim spas, everything was perfect! Alaina was very helpful and made the experience so enjoyable! Could not recommend more!"
2 years ago
Google review
Dave Repchuck
"I called the Wellness Shop to book an appointment when I was receiving a "low flow" message on my hot tub. On the day of the appointment, the technician called before arriving. I was impressed by the technician's professionalism and knowledge. He thoroughly checked all the mechanics of the hot tub and determined that the issue was the need for a more regul..." Read more
2 years ago
Google review
Michael Balazs
"We bought our Nordic Hot Tub from the Wellness shop last month and it’s the best investment we have made! If you are thinking about buying a Hot Tub I recommend you checking out the Wellness shop. Very professional and informative staff! A big thank you to Erin!"
2 years ago
Google review
Mari Donkers
"Great job delivering it works fine I enjoy it thanks"
2 years ago
Google review
tony LeBlanc
"Look no further if you're wanting a superior hot tub at a reasonable price. We did a lot of research when looking for a quality tub, checking out all the big names and found Jacuzzi to fit the bill by far. The sales associates at the Barrie location answered all our questions and we had a lot of them! They were great to deal with, providing solid advise a..." Read more
2 years ago
Google review
Andy Mccudden
"Great customer service"
2 years ago
Google review
Jasmine Peter
"from initial phone call to delivery to customer service this is the go to place ! Staff super knowledgeable and friendly. full of enthusiasm. Thank you John and coworker (sorry - i forget the name) for the best delivery experience. and Natalie the wellness expert! wow !!! just amazing. oh btw we looooooove this plug n play. and the price was half than at Ott..." Read more
2 years ago
Google review
Marie Greenall
"We had our 2007, J335 hot tub serviced by Matt and Ryan in late August of 2022. The gentlemen were very efficient with the diagnostic and isolated the problem right away. The circuit board was replaced in a timely fashion and I was impressed with their professional attitude. The gentlemen were knowledgeable and extremely competent with their checks and doub..." Read more
2 years ago
Google review
Alex Parmar
"Very nice people, they give you proper time to listen you and help you with all your needs. They have different options. Must explore when you need a hot tub, swimming pools or a spa bath."
2 years ago
Google review
Brenda Laframboise
"We recently purchased a Nordic Retreat SE from the Wellness Shop at Jacuzzi Barrie. The service was excellent, from the beginning quote, to the white glove delivery and the assistance with the chemicals and the set up. Our sales associate is just a phone call away for help; he returns our calls immediately, and is very helpful and supportive. We love our ne..." Read more
2 years ago
Google review
Rob A
"Excellent service and amazing tub!"
2 years ago
Google review
Melissa
"We had a great experience with Jacuzzi. Brendan was very helpful and knowledgeable and took the time to answer any questions we had, and answered our emails quickly, even on his day off! Delivery was quick and efficient and we loved that everything was arranged for us with the electrician. Service department is quick to respond to emails. Overall great frien..." Read more
2 years ago
Google review
ken allim
"Liz was friendly and gave excellent customer service."
2 years ago
Google review
Anix Developments
"Christian from Jacuzzi is the absolute best. He took care of me and my family from start to finish. Not only was he available whenever we had questions he always had answers for us and always provided solutions. 10/10 would most definitely recommend!!"
2 years ago
Google review
Chris Nelson
"We had an older model J-375 (2006) and loved it. We moved into a new house and left the tub when we moved. Purchased a brand new J-375 (2022) and love the new look and features! The jets on the lounger are a great upgrade as well as the cup holders. We have zero regrets with our purchase and use the spa all the time. We have only owned a Jacuzzi brand tub an..." Read more
2 years ago
Google review
Sean Richter
"These guys do a fantastic job!. They show up on time with all the needed chemicals and equipment to keep your tub operating like new! I would recommend them to anyone that doesn't have the time for regular hot tub maintenance."
2 years ago
Google review
Owen S TV
"Great service from the wellness shop Jacuzzi team! Fast, knowledgeable and reliable - would highly recommend them!"
2 years ago
Google review
"Great team, started with an inquiry while shopping around, but left with so much knowledge, and they helped us understand and balance what we were paying for and features that competitors may or not have. With a good selection for different budgets and customer service A+ wow factor, we ended up buying a hot tub with ease that the support/knowledge is there..." Read more
2 years ago