Google 
1,875 reviews
4.9/5 average rating
Deepak Gidwani
Amanda Weber
"We recently purchased a sauna and had a great experience from our initial in store demo with Brendan to the install in our home. We now enjoy daily saunas and are very pleased!"
a year ago
Google review
Scott Davis
"We are extremely happy with our hot tub. We dealt with James at the Wellness shop who's customer service was amazing. The delivery company was super fast and efficient setting up the tub and installing the new cover. I highly recommend Wellness Shop at Jacuzzi London"
a year ago
Google review
Alice Struik
"We ordered our tub from Stuart at the Barrie store and he was always available to answer our questions. The tub arrived within 8 weeks and the mover team were very fast friendly professional and efficient as well as the electrical team. We absolutely LOVE our tub, the jets are wonderful and therapeutic. This hot tub will definitely help us get thru the Ontar..." Read more
a year ago
Google review
Sam Farrauto
"The best hot tub service I’ve ever dealt with. Very professional, courteous and most importantly, honest…"
a year ago
Google review
Mike Ball
"Customer service was great and provided a lot of information for us to consider before making any purchases Mike was very helpful making sure we got the right hot tub for our needs"
a year ago
Google review
randy walsh
"Excellent products, service, programs, Excellent selection of used three year old properly maintained hot tubs that were in the Hot Tub for life program. Seamless service start to finish. Sales, negotiations, communication, Service, delivery and hook up"
a year ago
Google review
Debbie Archambault
"Great products, I never have any issues with my spa. Amazing service too, quick delivery on anything I order. The technicians keep me informed every step of the maintenance service I get in the fall. And, they never try to sell me something I don't need. I wouldn't call anyone else."
a year ago
Google review
Claudette Williams
"Very professional, give care advice and suggestions. Thanks Wellness Shop"
a year ago
Google review
m g
"Great experience from the time of purchase though to delivery. Excellent after sale support. I will definitely recommend Wellness Shop to friends and family."
a year ago
Google review
Billy Gregory
"The level of service during and post sale was second to none. Zack and the rest of the team went above and beyond to accommodate a less-than-straightforward delivery. We have purchased both a hot tub and sauna on separate occasions and both times couldn't have been more pleasant. No pressure, very knowledgeable service. 100% would recommend to anyone."
a year ago
Google review
Scott DeLuca
"Troy was great, timely service and very professional Will definitely use again"
a year ago
Google review
doug davidson
"Great experience. Technician showed up as scheduled and diagnosed the issue in a timely manner. He was very knowledgeable about the equipment and quick to eliminate possible problems to get right to the issue at hand. He was very professional and quite personable. I would definitely recommend them for all your service needs!"
a year ago
Google review
Cam Smith
"Excellent work. Came when they were supposed to and did a great job replacing my circ pump for a reasonable price. Highly recommend these guys."
a year ago
Google review
Peter Shields
"From the first time I walked in to scope out tubs, skeptical and comparing many brands, to my second visit when I purchased the JLX, then to delivery, electrical, and the final home visit with spa school, we could not be happier. I would give 6 stars if only. Barb was amazing from start to finish, always available, constant communications. Thank you Wellness..." Read more
a year ago
Google review
Ed Osborne
"We had Joe Sousa come to sort out some minor problems on our hot tub today. He was very knowledgeable and had the issues sorted in minutes. Also , he was very polite and took the time to answer all of our questions re the operation of the tub. We were most impressed."
a year ago
Google review
Mary-Lou Osborne
"We had a fantastic sales experience with Kerry. She is quite knowledgeable, friendly, approachable and went out of her way to ensure we had the best experience. Thanks Kerry!"
a year ago
Google review
Klaus Prinzen
"I am a JFL member and the technicians they send out for service are always very professional and courteous. They offer great advise to help me keep my hot in perfect running condition. Highly recommend."
a year ago
Google review
laura centofanti
"We recently had a service appointment for our Jacuzzi 300 series hot tub, and I was truly impressed by Greg's expertise, knowledge, and helpful advice. He identified the issue in just a few minutes and took the time to explain exactly what went wrong. The service was exceptional, and I now feel confident in my ability to properly maintain my hot tub. Overall..." Read more
a year ago
Google review
Val Lis
"We are very happy with our new hot tub! Matt gave us excellent advice"
a year ago
Google review
Nancy Stead
"Barb did a great job from our first contact until we completed Spa School. She was patient with our questions and unforeseen delay. We would definitely recommend her to anyone we know seriously looking into buying a spa. Nancy and John Stead"
a year ago
Google review
Scott Nowack-Thompson
"Had an issues with FL-2 Error on our Jacuzzi Spa. Technician provided exceptional service to replace the flow pressure sensor that fixed our issue and also was very knowledgeable and provided great insight to help us manage and improve the performance of our Jacuzzi Spa. Thank you!"
a year ago
Google review
Glenn Reid
"Our technician Joe was fantastic. Punctual, courteous and efficient. Thanks Joe"
a year ago
Google review
Avi Sucharevski
"I recently purchased the J19 swim spa from Wellness Spa, and I couldn't be happier with the experience and the product! The Wellness Spa team was fantastic throughout the entire process—knowledgeable, patient, and always available to answer our questions. The installation went smoothly, and the team made sure we felt comfortable operating everything before t..." Read more
a year ago
Google review
Steve Rodgers
"The Wellness Shop team always does a great job on hot tub service. Their techs are very thorough, assuring that the tub is completely cleaned, filters replaced and that the right chemicals are added after refilling. they leave you feeling that the maintenace on the hot tub has been well looked after. And of course, the Jacuzzi hot tub is a great product."
a year ago
Google review
"Delivery was great! Support was great! The team was and is available via text to answer any questions I have"
a year ago