Google 
1,568 reviews
4.9/5 average rating
kelly selmes
Chris Halas
"Had regular maintenance for a small short circuit issue with the water pump and the service professional Greg came and sorted the tub out quickly. Then he did some effective detective work to figure out why the problem occurred and made some further adjustments to my cover that will ensure the problem never happens again. Now the lid fits better than ever an..." Read more
9 months ago
Google review
Sharron Hyman
"The reopening of my swim spa was scheduled. I received an email of reminder, then an email of the time the technician would be coming. The technician arrived right on time. He was very courteous, knowledgeable and helpful. He worked non stop until he was finished on a cold rainy day. Very impressive. I am really happy dealing with this company."
9 months ago
Google review
Lawrence Lee
"Had a really good experience with the wellness shop recently when I noticed my hot tub was not holding the temperature and after the milder winter season the problem didn’t get any better so I decided to reach out to inquire. My call was answered quickly and I told them I suspected it might have been from the hot tub cover as everything else seemed to be ope..." Read more
9 months ago
Google review
John Paton
"We recently purchasesd a Jacuzzi hot tub and are extremely happy with the service and quality of the product. We would definitely recommend the Wellness Shop at Jacuzzi Hamilton. Thanks again for a stress free experience. John Paton"
9 months ago
Google review
Randy Wilson
"Both pumps were leaking, one had to be replaced and the other just the wet end of the pump replaced. Found out through the repair expert that we were over sanitizing the tub which lead to the 2 issues we had. All fixed! Got a lesson on chlorine and shock and how the 2 work in a hot tub. Left us with a schedule of things to do to maintain a balance for..." Read more
9 months ago
Google review
Donald Janzen
"My wife and I have just recently purchased a hot tub from the Wellness Shop in London. We are very please with the professional attitude of the sales people. Michael Boyle helped us find the tub suitable for our needs and budget. He helped us understand and see the commitment Jacuzzi has for their products. Any issues we had during start up at our home were..." Read more
9 months ago
Google review
Joanne Spasoski
"We had Matthew come out Thursday of this week. I was very pleased with his knowledge and expertise. He took the time to go over many things with me over the phone as I was at work plus explained things to my husband at home. The service was excellent! I was made aware of the specials that were on for the chemicals. I normally drain and clean my tub..." Read more
9 months ago
Google review
Brian Medeiros
"The technician was very professional and thorough in diagnosing leak in my hot tub. He arrived on time and took the time to explain what was needed for the repair."
9 months ago
Google review
Stephanie Hooker
"They were able to fix my hot tub within a matter of minutes after 2 previous companies could not. Very happy with the service. Especially with Alisha who completed the repairs."
9 months ago
Google review
John Karkoutlian
"Excellent friendly and knowledgeable service."
9 months ago
Google review
Kim Raïssis
"Fantastic service. Thorough cleaning done expertly. Friendly staff."
9 months ago
Google review
Dino Toste
"Great customer service, they call back to follow up have been dedicated to fixing your problem on every visit. I can’t complain about the J355 I bought years ago and still looks amazing. Jacuzzi is definitely the best quality hot tub you can buy on the market right now."
9 months ago
Google review
Dory Robertson
"The technician was fantastic, friendly, knowledgeable and fast. Will recommend their services in the future and will use them ourselves. Thank you."
9 months ago
Google review
John Haire
"John and Barb here. It was time to write and share our experience! Jay was professional, fixed the issue and never gave up. The work is excellent, timing come our home was great and a very fair price. Also the continued dialogue was a nice treat being kept in the loop at All times!! Thank you very much"
9 months ago
Google review
Srinivasan Sarman
"We have got our swim spa from Jacuzzi in 2022 and it has been a great experience since then - not only was it a quick delivery in the market where every hot tub needed 6 months to 1.5 year wait time but it was also the great customer service we received. Thanks to Julie it was such a nice experience - she is just awesome!I had some issue with my swim spa in..." Read more
9 months ago
Google review
Terry stjames
"great customer service, and quick to respond to my hot tub needs."
9 months ago
Google review
Marcene Sowten
"If you need to email or call the wellness shop, you will get a fast response and your questions answered. When the technician comes out to your house they are extremely professional & courteous and show you things about your hot tub you might not know. I look forward to them coming out and leaving me with a clean fresh hot tub. I only use Jacuzzi products fo..." Read more
9 months ago
Google review
Simon Pitts
"Barrie Jacuzzi was my 3rd stop in finding a hot tub for my house… And I must say, the time Stu took to explain it all to me was amazing. There was no pressure to buy anything and he really just enjoyed providing information on all brands so I can make the best choice possible. After a week or two I decided on a j245 and have never been happier. From purchase..." Read more
9 months ago
Google review
Kelly Hertel
"Amazing service! Everything done to our satisfaction."
9 months ago
Google review
Ed Fry
"Staff is friendly and knowledgeable. Their excitement about the products are infectious. Very inviting atmosphere in store. Online was great too. Very quick to reply to emails and answer questions."
9 months ago
Google review
Debbie Sprentz
"Amazing customer service provided by service provider/Jay. Attention to detail, very personable and willing to go above and beyond to troubleshoot and determine why the error code was identified. Excellent customer service! Suggested follow up and what to do should it happen again."
9 months ago
Google review
Wally Kolcun
"Service man arrived on time Diagnosed problem & replaced # 2 pump Excellent work"
9 months ago
Google review
ryan babin
"Awesome experience dealing with Mitch! Made life easy with top notch service. Hot tub came earlier than promised too! Will definitely recommend 13/10"
10 months ago
Google review
Richard Harrison
"Always responsive and professional. Service techs that arrive are knowledgeable and helpful in solving problems. Have had them out 3 times over the years I've owned my hot tub and they have not disappointed. Thank you!"
10 months ago
Google review
"Thank you Freddy at the Wellness Shop, you made the experience easy and enjoyable. We just received our jacuzzi yesterday and cannot wait to start using it!"
9 months ago