Google 
1,568 reviews
4.9/5 average rating
Dr. Christopher Martin
Jamie Almond
"We had a great experience at Wellness Shop (Jacuzzi London). Freddie was super friendly and helpful and made our buying experience enjoyable. Our hot tub was delivered in just a few days and we were in it by the weekend. Great communication provided throughout the process and rapid responses to any of our questions. Super satisfied!"
a year ago
Google review
Leo Rumel
"I purchased the 14 foot swimspa after many months of research and trials with a few competitors (including the home show). I ended up with choosing this Jacuzzi Swimlife all season pool due to the excellent follow up and service (I asked about 100-120 questions) received my Vaughn rep, Alissa. We love our pool and the kids do as well! It’s great to entertain..." Read more
a year ago
Google review
Mark Webber
"Technician provided great communication on the problem and cause and cleaned up afterwards. Would recommend this Company for onsite Hot tub repair."
a year ago
Google review
Neil Martin
"Shopping for a hot tub is time consuming. Why the price differences, what makes one better than another, what makes sense for me. Wellness Shop was informative, patient, responded quickly by email and text to our questions, and didn’t make us feel pressured at all. Their product is time tested and backed by an industry best warranty. Their sales folks were f..." Read more
a year ago
Google review
Debra Taylor
"Recently purchased a new hot tub.The customer service was impeccable from the moment I entered the store. Freddy made sure I got the tub best suited for my needs and budget. The delivery and set up was easy and smooth. Even when the tub arrived with a missing part it was handled immediately by them and the part was there within an hour! Best customer servic..." Read more
a year ago
Google review
Dave B
"Very pleased with the service from Julie getting us into the right tub for our needs. Julie and the Wellness Shop were wonderful. Thanks Julie!"
a year ago
Google review
Alison Evans
"Had a fantastic experience with Matthew the tech who was out to my home. So patient and thorough, made me feel really comfortable as I am new to owning a hot tub. Service from Krystal L helping book my appointments and walking me through what was available also a great experience."
a year ago
Google review
Sinisa Trifunovic
"We are so happy with our experience at Wellness Shop. Jenn has been amazing from taking her time to explain the different packages that are offered to passing by our home to show us how to maintain our Jacuzzi. We went to a few hot tub stores to compare things, but Wellness Shop was by far our best experience. We are so happy we decided to purchase our Jacuz..." Read more
a year ago
Google review
AMANDA GALLOWAY
"We had a fantastic experience purchasing our first Hot Tub Ashley was very knowledgeable and able to answers all our questions to help us pick the right hot tub for us Purchasing was easy and quick. Communication about delivery was received and delivery was quick and easy. The delivery person also took the time to walk us through how to use the hot tub and a..." Read more
a year ago
Google review
Westly Wright
"The sales & service here was awesome. Matt was my sales person.He was knowledgeable & very helpful. All my questions were answered. No pressure was ever present. Delivery & installation were both on time & no problem.. Crane just picked it up & plopped it down. So fast. I went with the 14” expert. Start up, Operating it, & maintaining it has been a breez..." Read more
a year ago
Google review
John Howie
"Our new Jacuzzi tub is great to relax in at the end of the day. We generally bounce around from seat to seat as each one targets different areas. Overall we love our tub!"
a year ago
Google review
Jenny Ma
"There were some leaking at the bottom of my spa, and I booked the service on line and the technician fixed it properly. Very good and professional service, with very impressive online appointment system. Definitely recommend for any isssues you may have for your hot spa."
a year ago
Google review
Ryan Mclaughlin
"Jacuzzi is an awesome company and they stand behind their products. We have purchased three hot tubs and all have been great purchases. We love their products that you can order online and they arrive quickly and work amazing. Thanks Jacuzzi!"
a year ago
Google review
Loretta Garbutt
"We found this company through a random online search after almost using a different company to buy a hot tub. Wellness Shop was a real find! We were impressed with their customer service, pricing and their promises were met. The tub arrived within two weeks and up in running soon after."
a year ago
Google review
W M
"Great quality and excellent service. Thanks Freddy for your help!"
a year ago
Google review
Patricia Keller
"Very happy with our jacuzzi! Great customer service!"
a year ago
Google review
Kevin Turnbull
"Alaina was very knowledgeable and went above and beyond with her assistance. Delivery crew was excellent and professional Electrical installation was done very neatly and professionally. Would highly recommend them"
a year ago
Google review
Brad Arsenault
"A solid customer service experience is everything. When I wanted to buy my 2nd hot tub, I didn’t think twice about reaching out to Jacuzzi Ontario. The online team was very thorough and always following up to make sure I was satisfied. I have always had a great experience with this team. Thank you."
a year ago
Google review
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"Would like to thank Stewart for helping me pick the new hor tub! He was helpful, didn't waste my time, was transparent about pricing. He always followed up and informed me of my order. I love the hot tub and so does my family!!! Thanks Stewart, keep up the great work! Cheers"
a year ago
Google review
Tammy Diceman
"Very helpful, and informative."
a year ago
Google review
Irina Rodionova
"We bought jacuzzi hot tub from Wellness Shop and had great experience. Staff is very knowledgeable and can explain pros/cons of different models to make the right choice. The whole process is well established with purchase, follow ups, installation and setup so all we had to do is be at home for the delivery. You can get a lot of valuable advises from the te..." Read more
a year ago
Google review
Jim Bergeron
"From the first meeting with Freddy at the store till the tub was delivered, we have had nothing but 5 star service !! One of the best experiences we have had with a large purchase. Thanks to Freddy and the team , Well Done. Totally recommend the team at the wellness shop. Thanks"
a year ago
Google review
Mariana Gomez
"We are very happy with our purchase. The delivery was done as per planned and the service was great as Zach was very helpful and addressed each of our questions and concerns immediately."
a year ago
Google review
Richard
"This place was fantastic, Freddy was the absolute bomb! Love our new tub!"
a year ago
Google review
"I’ve been looking for a hot tub for a long time and the staff at the Wellness Shop at Jacuzzi Barrie were informative, kind and reliable. I purchased my three year old, pre owned J335 With an extended warranty. I’m very happy with it. It’s in great shape and works beautifully. Barb from the wellness shop, followed up with me after to see if I had any questi..." Read more
a year ago