Jacuzzi Ontario Reviews & Testimonials

4.9 (1,568)

Google Reviews: 1,568


5
94%
4
5%
3
0%
2
0%
1
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99% of Google users would recommend Jacuzzi Ontario

  1,568 reviews
  4.9/5 average rating

  Showing 5 star reviews only  

Jim Kerr

Jim Kerr star-alt star-alt star-alt star-alt star-alt

"Wonderful experience with the Wellness shop with the installation of our gazebo. We are beyond thrilled with the final product. Brendan was knowledgeable, informative and very professional. Answered all our questions and took the time to explain things clearly. They checked in throughout to make sure things were running smoothly. The installers were profess..." Read more

2 years ago

Google review

curley dison

curley dison star-alt star-alt star-alt star-alt star-alt

"Samuel was extremely kind and courteous and represented the company. Extremely professionally, he’s very good looking also extremely kind and patient and explain to me the water chemistry, and how to use every individual chemical ingredient. I purchased several things from his backyard promos, and I was happy that he came today to fix my panel. All in all, I..." Read more

2 years ago

Google review

Adele Pley

Adele Pley star-alt star-alt star-alt star-alt star-alt

"My husband and I have been very impressed with the Spa and Wellness Jacuzzi store in Barrie. We walked in, shopping for a new hot tub and The sales person was Kevin and he did not disappoint. We were replacing our hot tub at our cottage and Kevin was very helpful answering all our questions, giving us a good price. We had planned on shopping around. We had a..." Read more

2 years ago

Google review

Christian Gribeauval

Christian Gribeauval star-alt star-alt star-alt star-alt star-alt

"Incredible hot tub. Jen helped me get a great deal on this floor model and it works amazing! Fully loaded with an amazing cover upgrade, steps, a UV system, and a hand rail (not pictured). Everything was hand delivered and installed, all included in the price! The jets are super luxurious, and I was taught how to properly care for them and make sure the wate..." Read more

2 years ago

Google review

Doug Wilkey

Doug Wilkey star-alt star-alt star-alt star-alt star-alt

"From first entering the shop, to the personal phone call to help me start up the tub and add the chemicals for the very first time... Stuart has been a great salesperson to deal with! He really helps out throughout the whole process and makes it as easy as possible! Love the fact that the hot tub package includes EVERYTHING. Electrical work, stairs, cover, c..." Read more

2 years ago

Google review

Mary Ellen Cann

Mary Ellen Cann star-alt star-alt star-alt star-alt star-alt

"Samuel did and awesome job. Went beyond and helped expaining and fixing some minor issues. Jamie from the store via phone helped out. Thanks guys"

2 years ago

Google review

camilo chacon

camilo chacon star-alt star-alt star-alt star-alt star-alt

"We are very happy with our recent purchase of our swim spa. Freddy in the London store was great to deal with and very responsive. We did our due diligence and shopped around with other brands and this by far was the best option as well as the best sales person in Freddy. We would recommend Jacuzzi to anyone as it has been a great experience from start to f..." Read more

2 years ago

Google review

Trevor Mercer

Trevor Mercer star-alt star-alt star-alt star-alt star-alt

"We had a great experience buying our first hot tub! Not just any hot tub but Jacuzzi is top of the line according to 2 members of my family who are Jacuzzi owners as well. We looked at other options first but then looked at Jacuzzi and never looked back. I was hesitant on making this big purchase at first but then inquired more and went with JFL J485. J..." Read more

2 years ago

Google review

Jeremy Hay

Jeremy Hay star-alt star-alt star-alt star-alt star-alt

"Bought a house with a Jacuzzi hot tub and no knowledge of them. Michael Boyle generously donated his time to me to show me how to operate it all. Amazing service."

2 years ago

Google review

Franca Lancaster

Franca Lancaster star-alt star-alt star-alt star-alt star-alt

"Our whole family is enjoying our purchase of the Jacuzzi hot tub. Christian was great at answering our questions and providing instructions on using the tub. Installation service was on point and no issues at all. We enjoyed our shopping experience at Jacuzzi."

2 years ago

Google review

Daniela S

Daniela S star-alt star-alt star-alt star-alt star-alt

"I absolutely love my new hot tub! Looks amazing and looks so stylish. Easy to use and easy to maintain. Customer service has been excellent so far. My salesperson Christian has been great and responds quickly if I have a question. Highly recommend this Jacuzzi product."

2 years ago

Google review

Billy G

Billy G star-alt star-alt star-alt star-alt star-alt

"I have owned a hot tub for the past 9 years. I decided to look for a new tub, nothing was wrong with the one I had other than it didn't have a lounger. I looked up Jacuzzi Wellness Burlington and found the perfect fit for me, a J-355 with a lounger. I thought my old tub was well constructed !! let me tell you this J-355 is an amazing tub, well constructed a..." Read more

2 years ago

Google review

Ali Khadem

Ali Khadem star-alt star-alt star-alt star-alt star-alt

"I had such a wonderful experience at the Wellness shop (Vaughn location). Fantastic company, excellent customer service and professional staff members, specially Jennifer Gaetano. Jennifer was very knowledgeable, friendly, patient and helpful she walked me through buying and customizing my swim spa. She truly cares about what I need and she went above and be..." Read more

2 years ago

Google review

Andy Chow

Andy Chow star-alt star-alt star-alt star-alt star-alt

"Staff is friendly. Prices reasonable."

2 years ago

Google review

Bill Lampole

Bill Lampole star-alt star-alt star-alt star-alt star-alt

"Totally enjoying the use of my sauna every day since it was installed in my basement a couple of weeks ago. A special thank you to Jennifer Gaetano who has been professional and pleasant to deal with from time of original purchase through coordination of delivery."

2 years ago

Google review

Nancy S

Nancy S star-alt star-alt star-alt star-alt star-alt

"This is going to sound strange because we received a new Jacuzzi hot tub that leaked. However, the company was excellent at making things right. They responded quickly to all emails, and on the ball to remove, and replace it with the exact same tub, which is working well. If it had to happen, this company was great to deal with."

2 years ago

Google review

Rob Hilton

Rob Hilton star-alt star-alt star-alt star-alt star-alt

"So yesterday we got to enjoy our new sauna. Let me start by saying that we met with Kevin in the store, and after looking at options we agreed that this one was the one for us. When we ordered Kevin was upfront on delivery time, and told us we should be able to have it in sometime in early 2023. Electrical work was covered in the purchase, and there was a..." Read more

2 years ago

Google review

Barb M

Barb M star-alt star-alt star-alt star-alt star-alt

"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more

2 years ago

Google review

Barb M

Barb M star-alt star-alt star-alt star-alt star-alt

"I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product! Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase. The delivery team at Hot Tub Movers were amazing,..." Read more

2 years ago

Google review

Steve Nuttall

Steve Nuttall star-alt star-alt star-alt star-alt star-alt

"Susie and I love our new Sanctuary II Sauna, Using it has become a daily routine. Our salesgirl Alissa was very knowledgeable and Professional. Highly recommend Wellness Shop!"

2 years ago

Google review

K Emo

K Emo star-alt star-alt star-alt star-alt star-alt

"Recently purchased a plug n play hot tub from Erin. It was a great experience from the moment we walked in the store right up till the delivery was completed. Great customer service and experience. Looking forward to many relaxing and fun times with the family in the new Hot Tub"

2 years ago

Google review

Rob Bodendistle

Rob Bodendistle star-alt star-alt star-alt star-alt star-alt

"We bought the Sundance McKinley Hot Tub here. Very happy with every aspect of the transaction. Brendan was amazing to deal with, the delivery guys were very professional and the hot tub itself is fantastic!"

2 years ago

Google review

Nathaniel Jassal

Nathaniel Jassal star-alt star-alt star-alt star-alt star-alt

"Love my Jacuzzi Hottub. The service from start to finish was top class, from choosing the hottub, delivery, electrical, everything was taken care. Worry free experience. Jennifer was amazing providing support especially to me who is a first time hottub owner. I am so glad I chose Wellness. Would highly recommend to everyone."

2 years ago

Google review

Katty Santerre

Katty Santerre star-alt star-alt star-alt star-alt star-alt

"Excellent service and product. Super knowledgeable."

2 years ago

Google review

Kim Surette

Kim Surette star-alt star-alt star-alt star-alt star-alt

"Julie at the Burlington Wellness location was very knowledgeable and enthusiastic about informing us on all Jacuzzi has to offer! Overall we are very happy with our decision to purchase from Wellness and to purchase the Jacuzzi brand. No buyers remorse, a very satisfied customer here 😊."

2 years ago

Google review