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1,568 reviews
4.9/5 average rating
Tammy Karn
Lisa
"James who is our salesperson at the Kitchener Jacuzzi store has been a real pleasure to work with. James met with us to work through the best options for us for a swimspa and has stayed with us through the entire journey. James is very knowledgeable, has a great personality and always gets back to us asap when we have a question or need some assistance."
2 years ago
Google review
Todd Holly
"Great in store customer service and really great service technicians! Selecting a retail hot tub company with knowledgeable staff, in my opinion was a better option than going with a box store!"
2 years ago
Google review
Alan Finlayson
"Excellent service and follow-up! Good delivery service and helpful video tutorials to provide support."
2 years ago
Google review
alina urroz
"Very wonderful experience and helpful our amazing rep Alissa was great."
2 years ago
Google review
Jenna Gray
"They are great over at Jacuzzi Burlington! Super helpful and we are very happy with our tub."
2 years ago
Google review
Chris Pilgrim
"I recently purchased a jacuzzi j 335 from Julie, and it was one of the best shopping experiences I have ever had she took the time to fully educate myself and my lady on thier products and the o e that would best fit our needs. Friendly and very knowledgeable about thier products. The after sale and set up "spa school" was very patient and answered all my qu..." Read more
2 years ago
Google review
Rodney Pinto
"When initially looking at all the different types of hotubs, it was really confusing. Julie from Jacuzzi sat us down and spent well over an hour to educate us on the types of hotubs, she went above and beyond with helping us through the entire process, building a hotub pad, electric work. We are very happy with our Jacuzzi purchase and would highly recomme..." Read more
2 years ago
Google review
Shawn Peard
"We could not be happier with our Hot tub and all around service. From Customer Care to the delivery and installation, everything was outstanding. We did experience a few delays due to upgraded panel and it was pricey, but the it was worth the wait and you get what you pay for! Thank you Wellness Shop and James!"
2 years ago
Google review
Julia Aksmanov
"Very happy with our entire experience at the store - from the decision making process to getting the tub delivered and installed. Knowledgeable and very helpful staff. We are very satisfied with our purchase. Thanks guys!"
2 years ago
Google review
Jeremy Service
"We had a wonderful experience from the first time reaching out for information to our first visit to the showroom and right through to the delivery of our swim spa. Thanks for all of the frequent communication through the process!"
2 years ago
Google review
peter white
"Amazing service by the Jacuzzi team and Marwan. My replacement pump was installed right away, the team was clean, quick and generally care about my issue, thank you!"
2 years ago
Google review
Angela Suppa
"My family recently purchased a SwimLife swimspa from the Jacuzzi Wellness Shop in Vaughan. Our experience working with Alissa McNamara at the Vaughan location was exceptional. She was patient, kind, caring, and informative during each interaction. She was able to answer all of our questions with honesty and integrity. She provided us with the opportunity for..." Read more
2 years ago
Google review
GIUSEPPE CHIECHI
"Melanie provided an excelente customer service . We are very happy with out product"
2 years ago
Google review
Ted Girard
"The Wellness Shop was great. I've bought two Jacuzzi tubs from them. One in a previous home and in our new home. I did my due diligence and shopped around. Yes, there are cheaper tubs, and I've purchased them with regret before. I don't think there's a better tub than Jacuzzi. Jenn was particularly helpful working with me both pre and post sale and eve..." Read more
2 years ago
Google review
Steven Adie
"Excellent sales staff helpful from beginning to end, Natalie was awesome made recommendations but wasnt pushy, helped us find a hot tub perfect for us and great price delivered and installed. Delivered and set up by Hot Tub Movers, they were awesome, came on the day arranged and arrived early, moved it to the back set it up on the pad and installed the cover..." Read more
2 years ago
Google review
Doug Payne
"We are very happy with our hot tub purchase from Jacuzzi London. Seemless delivery and set up. The staff (Mike Boyle) very knowledgeable on the product and great customer service. Highly recommend purchasing from them as everything is looked after for you"
2 years ago
Google review
Neil Cameron
"Great experience right from in the show room up to delivery, install and set up. Very helpful and excellent product"
2 years ago
Google review
Frank Melo
"I was very impressed with the quality of service from the start to the end with the product and staff"
2 years ago
Google review
Marion Hogg
"We love our gazebo with large skylight to see the stars and snowfall in winter. Lovely blinds on sides for privacy and or sun shining throughout."
2 years ago
Google review
Brian Empey
"Got our new jacuzzi hot tub Friday. The service from Melanie was awesome and the deliver process was super easy. They personally come and teach you how to use it and treat the water. Would recommend jacuzzi to anyone. Thanks!"
2 years ago
Google review
Adam Bendig
"Amazing team to work with all around. Very knowledgeable and the hot tub install went flawlessly. I should mention our hot tub location was a big challenge, but they had their delivery team install it at our cottage, coordinated the electrician, and made sure to follow up before, during and after the install. Great prices overall and the customer service was..." Read more
2 years ago
Google review
Joe Piccone
"Love my hot tub! Thanks Alaina for making the process so easy!! Super knowledgeable and supportive. Delivery team was fantastic and had everything ready incredibly quick Thanks again!"
2 years ago
Google review
Sara Mccready
"Great hot tub! Staff was very knowledgeable and delivery went smooth"
2 years ago
Google review
Dan P
"Amazing experience dealing with the wellness shop at Jacuzzi London from start to finish. They delivered on every promise from delivery, set up and installation. Freddy was an absolute pleasure to deal with, the customer service was top notch and the main reason we chose to shop there! We are beyond happy with our J335 tub and Sedona Gazebo we purchased t..." Read more
2 years ago
Google review
"Love our hottub been in every day since purchasing!"
2 years ago