Google 
1,568 reviews
4.9/5 average rating
Manraj Bains
Francesco Stiso
"Love my new hot tub and looking forward to using it for many years to come. Great service and excellent product"
2 years ago
Google review
Dana Benson
"Our Jacuzzi sales rep was very supportive and accommodating as we worked through several unexpected challenges pre-delivery. We are now very happy to have our SwimLife swim spa installed and are looking forward to many years of family fun!"
2 years ago
Google review
Matthew G
"Mike is a wonderful staff member and a wonderful person overall. I was thrilled with his high level of service. Thank you."
2 years ago
Google review
Timothy Livingstone
"I had no idea what I needed or wanted. Jacuzzi Kitchener and Brendon were amazing. They had all the answers and fast service. The most impressive part of the whole purchase experience was the organization and accuracy of the purchase to time of setup and the first time we got to enjoy our tube. Highly recommend stopping in and getting the full experience."
2 years ago
Google review
Shash Anand
"Very happy with our Jacuzzi! The installation team were phenomenal and gave us some great advice on maintenance and future purchases. The quality of the jets are great and the hot tub looks awesome!"
2 years ago
Google review
David Barreto
"Great team, started with an inquiry while shopping around, but left with so much knowledge, and they helped us understand and balance what we were paying for and features that competitors may or not have. With a good selection for different budgets and customer service A+ wow factor, we ended up buying a hot tub with ease that the support/knowledge is there..." Read more
2 years ago
Google review
Jacqueline Au
"Excellent experience with the purchase of my first hot tub! I recommend to anyone who is purchasing the hot tub for the first. Jennifer in sales was doing a great job explaining and helping us choose our hot tub. Very good service from her. They even have a spa school to teach you how to care and maintain it in the future. The jets and quality of the Jacuzz..." Read more
2 years ago
Google review
Chris Gavin
"Very professional service with attention to customer satisfaction."
2 years ago
Google review
Matthew
"Service technician demonstrated strong customer service skills and knowledge. Highly recommend for all hot tub service needs!"
2 years ago
Google review
SCOTT MACKINNON
"We love the jacuzzi we purchased. The quality is excellent, and the tub looks beautiful. All the people we had dealings with were professional, and extremely nice. From the salesperson, to the electricians, to the delivery people who dropped off, and installed the tub."
2 years ago
Google review
Michael Theodoulou
"Excellent experience all around. On time delivery, installation and hook up of our hot tub. We were using it within 4 hours !"
2 years ago
Google review
Ryan Johnson
"Appreciate the easy of my purchase. Was easy to get to, easy to gather information and understand, easy to contact at any time about anything, easy delivery and set up process. It was simply easy! Mike, I appreciate you making every step easy."
2 years ago
Google review
bigbumper4u
"I had a great experience, the sales Rep Melanie was very informative and walked me through the process."
2 years ago
Google review
Ashley Northey
"I've had the most amazing experience with this company! From customer service to knowledge on the hot tubs and swim spas, everything was perfect! Alaina was very helpful and made the experience so enjoyable! Could not recommend more!"
2 years ago
Google review
Dave Repchuck
"I called the Wellness Shop to book an appointment when I was receiving a "low flow" message on my hot tub. On the day of the appointment, the technician called before arriving. I was impressed by the technician's professionalism and knowledge. He thoroughly checked all the mechanics of the hot tub and determined that the issue was the need for a more regul..." Read more
2 years ago
Google review
Michael Balazs
"We bought our Nordic Hot Tub from the Wellness shop last month and it’s the best investment we have made! If you are thinking about buying a Hot Tub I recommend you checking out the Wellness shop. Very professional and informative staff! A big thank you to Erin!"
2 years ago
Google review
Mari Donkers
"Great job delivering it works fine I enjoy it thanks"
2 years ago
Google review
tony LeBlanc
"Look no further if you're wanting a superior hot tub at a reasonable price. We did a lot of research when looking for a quality tub, checking out all the big names and found Jacuzzi to fit the bill by far. The sales associates at the Barrie location answered all our questions and we had a lot of them! They were great to deal with, providing solid advise a..." Read more
2 years ago
Google review
Andy Mccudden
"Great customer service"
2 years ago
Google review
Jasmine Peter
"from initial phone call to delivery to customer service this is the go to place ! Staff super knowledgeable and friendly. full of enthusiasm. Thank you John and coworker (sorry - i forget the name) for the best delivery experience. and Natalie the wellness expert! wow !!! just amazing. oh btw we looooooove this plug n play. and the price was half than at Ott..." Read more
2 years ago
Google review
Marie Greenall
"We had our 2007, J335 hot tub serviced by Matt and Ryan in late August of 2022. The gentlemen were very efficient with the diagnostic and isolated the problem right away. The circuit board was replaced in a timely fashion and I was impressed with their professional attitude. The gentlemen were knowledgeable and extremely competent with their checks and doub..." Read more
2 years ago
Google review
Alex Parmar
"Very nice people, they give you proper time to listen you and help you with all your needs. They have different options. Must explore when you need a hot tub, swimming pools or a spa bath."
2 years ago
Google review
Brenda Laframboise
"We recently purchased a Nordic Retreat SE from the Wellness Shop at Jacuzzi Barrie. The service was excellent, from the beginning quote, to the white glove delivery and the assistance with the chemicals and the set up. Our sales associate is just a phone call away for help; he returns our calls immediately, and is very helpful and supportive. We love our ne..." Read more
2 years ago
Google review
Rob A
"Excellent service and amazing tub!"
2 years ago
Google review
"Awesome product coupled with great customer service. We are so happy with our choice of Swim Spa from jacuzzi."
2 years ago