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1,568 reviews
4.9/5 average rating
Melissa
ken allim
"Liz was friendly and gave excellent customer service."
2 years ago
Google review
Anix Developments
"Christian from Jacuzzi is the absolute best. He took care of me and my family from start to finish. Not only was he available whenever we had questions he always had answers for us and always provided solutions. 10/10 would most definitely recommend!!"
2 years ago
Google review
Chris Nelson
"We had an older model J-375 (2006) and loved it. We moved into a new house and left the tub when we moved. Purchased a brand new J-375 (2022) and love the new look and features! The jets on the lounger are a great upgrade as well as the cup holders. We have zero regrets with our purchase and use the spa all the time. We have only owned a Jacuzzi brand tub an..." Read more
2 years ago
Google review
Sean Richter
"These guys do a fantastic job!. They show up on time with all the needed chemicals and equipment to keep your tub operating like new! I would recommend them to anyone that doesn't have the time for regular hot tub maintenance."
2 years ago
Google review
Owen S TV
"Great service from the wellness shop Jacuzzi team! Fast, knowledgeable and reliable - would highly recommend them!"
2 years ago
Google review
John Petropanagos
"Jacuzzi J-475 is our first hot tub and it is absolutely amazing from the high end construction to all the adjustable jets! We recently had it serviced and a big shout out to Eric who went over and beyond in finding the issue and following up....even on his own time! The customer service team from the Jacuzzi office have also followed up with us. Our Jacu..." Read more
2 years ago
Google review
Michelle Werbowski
"We recently needed to replace a pump. Given that the hot tub is 7 years old, it didn't seem unreasonable. I found a replacement pump in the US and my jacuzzi repairman didn't try to do a "hard sell." He helped me price compare to ensure I was getting the pump at a reasonable Canadian price. In the end, the repair didn't take very long, so I was also given a..." Read more
2 years ago
Google review
DIANE BROWN
"Awsome service! I absolutely love my new lid and lifter! Wellness Shop kept me updated on the progress of my order so I always knew what was going on. Thanks for everything! keep up the good work!!"
2 years ago
Google review
Kyle Van Gaalen
"Just purchased my first massage chair from Freddy here and I can't say enough . I don't even have the chair yet but he took the time to demonstrate it for me and I will say by far the nicest interaction I've had. No pushing sales just explained every component and feature this chair has. The Dreamcatcher ZA170 model. Thank you Freddy and will be in to buy..." Read more
2 years ago
Google review
S B
"Highly recommend Jacuzzi. Always have great service with anything we need. We’re absolutely loving our Jacuzzi Soul."
2 years ago
Google review
Ryan Labranche
"Our dream has come true! We started looking into hot tubs about a month ago when we walked in and met Liz. From the very beginning she listened to our needs, budget, and features we were looking for in a hot tub and went above and beyond to ensure our hot tub experience went smoothly from start to finish. Hands down would recommend jacuzzi wellness Kitchener..." Read more
2 years ago
Google review
Gary Aguiar
"Great staff, lower price compared to other stores. My family is extremely pleased with our purchase and look forward to swimming all year round!"
2 years ago
Google review
Jon P
"From start to finish the team at Wellness shop has been incredible. The knowledge and level of customer service from their sales and service teams are like none other. Jennifer Gaetano from the Vaughan location has been amazing. She has been great at answering any questions. Our entire family love the new addition to our backyard. Thank you Jennifer and the..." Read more
2 years ago
Google review
Diana Morton
"We love our Jacuzzi hot tub! The multiple jets are wonderful especially having them on your feet too! Everyone that we have dealt with from Jake who sold us our tub , technicians, etc have been knowledgeable and have provided us with helpful tips."
2 years ago
Google review
Darren Smith
"Went to Jacuzzi London and spoke with Freddy. Great guy, with very good customer service. No pressure and within a couple days had selected our new refurbished J470 Hot tub. We could not be happier with the experience and willingness to help with simple question. Thanks"
2 years ago
Google review
Norman Snell
"Dealt with us in a caring respectful manor Retained a complete professional repor while directing us to options as to our order when our original order could not be met. I feel we were treated fairly and advised in a manor that showed respect while maintaining our confidence. Totally professional"
2 years ago
Google review
Jerry Haluszka
"I ll be honest, at first we had some issues, but when Rob stept in everyrhing got very quickly and proffesionally resolved, the new tub is just wonderful, i m sa impresses with a quality and performance of a this hot tub. Especually that our son is special need and also diagnosed with Muscular Dystrophy with the technology of the hydrotherepautical jets its..." Read more
2 years ago
Google review
Adam Flood
"We purchased a swim spa from Jacuzzi and couldn't be more happy with our purchase and our overall experience we received from Ashley at Jacuzzi. With a family of 5 and moving back to the city we knew we needed something to keep the kids busy but we also wanted something we could relax in as well. We've had a pool and hot tub n the past, and after using the s..." Read more
2 years ago
Google review
Vino Messi
"Wide collection of hot tubs with smart features!"
2 years ago
Google review
Alex A
"I usually complete reviews when the experience is really positive or negative. I'm always happy to share with others when the service received meets and exceeds my expectations. My recent service for my Jacuzzi was outstanding. The tech was on time, responsive, completed the service exceptionally well and answered my questions. Thanks for the great experien..." Read more
2 years ago
Google review
Andrew Sears
"We love our hot tub and the bath salts from the Wellness Shop. Thanks Ashley and crew!"
2 years ago
Google review
David & Danielle Kamerman
"From meeting Melanie, learning about Jacuzzi hot tubs, to electrical set up, hot tub installation and our first use, we have been nothing but impressed with the outcome. I personally love the hydrotherapy aspect of the Jacuzzi product. Thank you to the Jacuzzi Burlington Team!"
2 years ago
Google review
Jacqueline McGroarty
"This shop is great. Julie was great to work with. The spa arrived when she said it would. Set up was fast. I would definitely refer this place to all of my friends."
2 years ago
Google review
Dennis Mortson
"Called for a warranty claim and the technician was very personable, knowledgeable and quick with his assessment and solution. I couldn’t have been happier with the service. The tub is pretty amazing too! Highly recommended!"
2 years ago
Google review
"We had a great experience with Jacuzzi. Brendan was very helpful and knowledgeable and took the time to answer any questions we had, and answered our emails quickly, even on his day off! Delivery was quick and efficient and we loved that everything was arranged for us with the electrician. Service department is quick to respond to emails. Overall great frien..." Read more
2 years ago