Jacuzzi Ontario Reviews & Testimonials

4.9 (1,568)

Google Reviews: 1,568


5
94%
4
5%
3
0%
2
0%
1
0%

99% of Google users would recommend Jacuzzi Ontario

  1,568 reviews
  4.9/5 average rating

  Showing 5 star reviews only  

Vanessa Terry

Vanessa Terry star-alt star-alt star-alt star-alt star-alt

"Great experience! I really enjoy our Wellness Shop Jacuzzi. The purchase was smooth and the rep was super helpful. Andy and Nessy"

3 years ago

Google review

Amaury G

Amaury G star-alt star-alt star-alt star-alt star-alt

"I had the pleasure of dealing with Jennifer who took her time to guide me through the buying process and kept me up to date once I placed the order. She coordinated the landscaping and electrician as well as the delivery and the crane. It was so seamless that all I had to do was pick the colour of the stone and the direction of the swim spa and she took ca..." Read more

3 years ago

Google review

Jody Sundercock

Jody Sundercock star-alt star-alt star-alt star-alt star-alt

"Excellent service from time of purchase with Mike as our salesman to the 2 wonderful electricians from Calibre to Troy our crane operator to Pooles water delivery. Absolutely highly recommend. Enjoying our new swimspa and if in future decide to move and make another purchase Jacuzzi of London will be the only place we deal with. Thanks again!"

3 years ago

Google review

Wendy Rose

Wendy Rose star-alt star-alt star-alt star-alt star-alt

"I had a wonderful experience. Liz is the best. She was always available to answer any of my questions. She is coming by tomorrow to give me “hot tub schooling”. I can’t wait to relax and enjoy it. The hardest part is waiting while the water gets up to temperature after the first initial fill. The delivery/hot tub mover team and the electricians were amazing..." Read more

3 years ago

Google review

Bruce Macintosh

Bruce Macintosh star-alt star-alt star-alt star-alt star-alt

"Excellent product and customer service! Thank you Jacuzzi!"

3 years ago

Google review

Win Toh

Win Toh star-alt star-alt star-alt star-alt star-alt

"I love my 14ft swimspa! Jennifer Tom and Amy represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make the right decision on a Swimspa. Delivery and set up was swift and professional. The crew..." Read more

3 years ago

Google review

Big Serb

Big Serb star-alt star-alt star-alt star-alt star-alt

"My wife and I had just recently purchased aJacuzzi from Melanie. Very professional no bs just very honest and put us in exactly what we needed. She did mention this would improve my golf score a little to early to tell but I’ll be great full if it does. Everything went very smooth as expected. Thanks again for the wonderful customer service and follow up."

3 years ago

Google review

e shimonize

e shimonize star-alt star-alt star-alt star-alt star-alt

"very knowledgable and helpful"

3 years ago

Google review

Tom Carter

Tom Carter star-alt star-alt star-alt star-alt star-alt

"Service technician, looked, acted, and provided honest professional advice for repairs. Kept me updated with progress. A+++"

3 years ago

Google review

Janet D'ADDIO

Janet D'ADDIO star-alt star-alt star-alt star-alt star-alt

"We joined the Jacuzzi for life program and are enjoying our third hot tub. After 10 years of experiencing issues with our first hot tub purchase(NOT a Jacuzzi hot tub) we are so happy with our Jacuzzi purchase. The Jacuzzi for life program is unmistakably the way to go. We recently experienced a leak in our third hot tub, and after sending an email to the..." Read more

3 years ago

Google review

Andrea MacDougall

Andrea MacDougall star-alt star-alt star-alt star-alt star-alt

"Our salesperson was wonderful. Gave us unbiased facts in what we were looking for, allowed us to ask questions and answered them honestly. It was a no pressure environment and they were very accommodating with all aspects of our purchase."

3 years ago

Google review

Jeff & Sarah

Jeff & Sarah star-alt star-alt star-alt star-alt star-alt

"Outstanding Customer service from the first moment we walked through the door to the Final delivery of our Hot Tub , Lauren provided us with all the answers we had from deciding on a hot tub & throughout the whole process from purchasing to the final delivery of our new (J-245 hot tub). She made are buying experience a very smooth easy process . As for the..." Read more

3 years ago

Google review

Julia Woodward

Julia Woodward star-alt star-alt star-alt star-alt star-alt

"We were very happy with our purchase from Jacuzzi. We were provided updates weekly via email as to when our hot tub would be delivered and the sales team were only a call or email away if we had any questions. They kept in contact with us the whole day of delivery and asked us to call if we had any questions. The tub showed up and an hour later the electr..." Read more

3 years ago

Google review

Nancy Isshack

Nancy Isshack star-alt star-alt star-alt star-alt star-alt

"Jennifer was very helpful. She outlined which tub would best suit our needs. Jennifer then came to our house to make sure the hot tub will fit into the back yard prior to purchase. Follow up was fantastic. Delivery was effortless."

3 years ago

Google review

Olena Tsvilyk

Olena Tsvilyk star-alt star-alt star-alt star-alt star-alt

"Great product, amazing customer service !"

3 years ago

Google review

Jeff

Jeff star-alt star-alt star-alt star-alt star-alt

"Amazing sale staff at the London location. Great communication and customer service throughout. We couldn’t be more pleased with the experience and the end product."

3 years ago

Google review

Kym Kelloway-Lee

Kym Kelloway-Lee star-alt star-alt star-alt star-alt star-alt

"After owning another brand hot tub, which was a good experience but with a lesser known brand. We did a lot of research and decided to go with Jacuzzi for our new swim spa. Alaina has been wonderful to work with from giving us a demo and test swim prior to deciding through to answering all our questions from pre-purchase to after the actual installation. We..." Read more

3 years ago

Google review

Dan Pitre

Dan Pitre star-alt star-alt star-alt star-alt star-alt

"What an amazing product! I can’t believe I waited this long to treat myself to a wellness product. Jacuzzi products are the best on the market. You get what you pay for!!"

3 years ago

Google review

Stefen Carson

Stefen Carson star-alt star-alt star-alt star-alt star-alt

"Zack was a great help resolving a few minor issues that arose during delivery. The hot tub works great and feels amazing. Worth the wait."

3 years ago

Google review

Christine Negrete

Christine Negrete star-alt star-alt star-alt star-alt star-alt

"My husband and I bought our hot tub in August of 2020, with a delivery date of Nov 5. With Covid and all of the restrictions back then, we were sure that the date was going to be pushed back, but to our surprise it arrived exactly on time! The guys who set it up for us were helpful and gave us some tips on maintenance. We literally just went into the Jacuzz..." Read more

3 years ago

Google review

Kristy Perrin

Kristy Perrin star-alt star-alt star-alt star-alt star-alt

"I purchased my Hottub a J235 from Mike Boyle !! He went above and beyond!! I got a message on march 21 my Hottub was back ordered till April 21 because of the train strike instead mike got it here by Match 26 !! The man is a miracle worker !! So easy to deal with !!"

3 years ago

Google review

Loan Nguyen

Loan Nguyen star-alt star-alt star-alt star-alt star-alt

"We bought a hot tub here and had the greatest experience! Jennifer Gaetano took the time to show us the different models and answer all our questions and was very patient with our two kids running around the showroom! Once we bought the hot tub, she was in communication with us about the delivery and helping us connect with the electrician. We love our hot t..." Read more

3 years ago

Google review

Andre Neveu

Andre Neveu star-alt star-alt star-alt star-alt star-alt

"Natalie at your Whitby store was an absolute pleasure to deal with from start to finish. Her knowledge of your product lines was amazing and her follow up service was awesome! My wife and I cant say enough but Natalie she is the main reason we decided to make the purchase and we are super happy with our decision thus far as we just received the tub last week..." Read more

3 years ago

Google review

Mark Alpern

Mark Alpern star-alt star-alt star-alt star-alt star-alt

"Vey happy with our purchase of the Sundance Hamilton wellness spa. The sales, delivery and installation, and service have been excellent. To date, the wellness spa meets, if not exceeds our expectations."

3 years ago

Google review

Beau Daniels

Beau Daniels star-alt star-alt star-alt star-alt star-alt

"Great service at the hot tub store. They are very dependable and answer all questions thoroughly. They also have a number of helpful videos and instructions on how to maintain your product."

3 years ago

Google review