Jacuzzi Ontario Reviews & Testimonials

4.9 (1,568)

Google Reviews: 1,568


5
94%
4
5%
3
0%
2
0%
1
0%

99% of Google users would recommend Jacuzzi Ontario

  1,568 reviews
  4.9/5 average rating

  Showing 5 star reviews only  

Alfredo Bittencourt

Alfredo Bittencourt star-alt star-alt star-alt star-alt star-alt

"If you go there, look for Mike. One of the best salesperson I've had in a long time. Not only he did the sales flawlessly, he also helped me with after-delivery issues I had, making the whole process a lot easier to get figured out and fixed."

3 years ago

Google review

erin mutch

erin mutch star-alt star-alt star-alt star-alt star-alt

"From the online sales staff who answered many emails to Freddy in store helping with selection of the right tub to the store staff who answered all of my dad’s electrical questions (!) to the delivery team, we’ve been so happy with the service from Jacuzzi. Our tub was hot and ready for the morning of Dec 24th and we’ve enjoyed it as much as we knew we would..." Read more

3 years ago

Google review

Shawna Kwan

Shawna Kwan star-alt star-alt star-alt star-alt star-alt

"I'm very pleased with my Jacuzzi experience thus far. I was a Beachcomber customer for almost 12 years and I became very frustrated with their lack of good customer service which is why I was excited to switch. From the moment I walked into the Jacuzzi store, I felt like they genuinely cared about my business. I've really enjoyed every step with them and I'm..." Read more

3 years ago

Google review

Jackie McKenzie

Jackie McKenzie star-alt star-alt star-alt star-alt star-alt

"Liz and team at Jacuzzi Kitchener were amazing! She’s very knowledgeable about the product and was able to give us more information about their tubs than anywhere else we went. Everything from purchase to installation was included and the communication was excellent. Would highly recommend!"

3 years ago

Google review

Justin Winechuk

Justin Winechuk star-alt star-alt star-alt star-alt star-alt

"We had a great buying experience from Jacuzzi! The tub arrived when expected (which has been rare due to pandemic supply issues with all other manufacturers), and was delivered with white glove service. We have been using the Jacuzzi nightly and are so impressed with the performance. Michael was great to deal with and available to answer any questions we hav..." Read more

3 years ago

Google review

Jen O'Sullivan

Jen O'Sullivan star-alt star-alt star-alt star-alt star-alt

"Wonderful sales staff took great care in answering our questions and taking care of any issues or concerns. E-mails were answered promptly. Installation hasn't happened yet for us ....but great care was taken to let us know when everything was arriving and how install would take place."

3 years ago

Google review

Sarah Nicholson [Staff]

Sarah Nicholson [Staff] star-alt star-alt star-alt star-alt star-alt

"Fantastic people, fast and easy set up and everything was done in a matter of hours! Would absolutely recommend buying a hot tub from Jacuzzi Burlington!"

3 years ago

Google review

Shaun M

Shaun M star-alt star-alt star-alt star-alt star-alt

"Very happy with the experience with the Jacuzzi Vaughn location. Jenn our sales rep was knowledgeable and kept me updated throughout the process and as well provided us a live hot tub 101 session to prepare us for future maintenance. The hot tub is wonderful and couldn't ask for a better end to end experience! Thanks so much!"

3 years ago

Google review

Sue

Sue star-alt star-alt star-alt star-alt star-alt

"Freddy is a great help. He is very knowledgeable of all the products. We have known Freddy for a couple of years and has never steered us wrong. We love our hot tub. Thanks Freddy"

3 years ago

Google review

René Daré

René Daré star-alt star-alt star-alt star-alt star-alt

"We are very happy with our new hot tub so far. Alissa was really great during the whole process, giving us confidence to proceed. The actual delivery took a bit longer than expected, but that's understandable given the current circumstances."

3 years ago

Google review

Candace Black

Candace Black star-alt star-alt star-alt star-alt star-alt

"From start to finish the process was effortless. Great communication from all employees in regards to prices, inclusions, delivery dates and instructions. Everything was on time and as ordered, and the stores support team has been amazing in answering questions quickly and clearly. The prices were affordable (we bought during their anniversary sale) and qual..." Read more

3 years ago

Google review

Michelle Morris

Michelle Morris star-alt star-alt star-alt star-alt star-alt

"Great customer service leading up to the installation of our hot tub and quick to answer any questions we had once it was delivered. We are thrilled with the product we chose!"

3 years ago

Google review

steve whate

steve whate star-alt star-alt star-alt star-alt star-alt

"Brendan spent a long time with us and answered every question genuinely. The excellent service continued after purchase as he followed up with delivery and helped get the water set right on start up. Great purchase experience!"

3 years ago

Google review

Rosa Lionetti

Rosa Lionetti star-alt star-alt star-alt star-alt star-alt

"It all started off on a long weekend we went out shopping my husband and I for a hotspa because Jacuzzi is close to home we obviously save the Best for last we’ve had many experiences out there but Jacuzzi was an ultimate the service was great not pushy spent a time with us we need the right questions to ask given our past experience in only one before you k..." Read more

3 years ago

Google review

Sean Peschi

Sean Peschi star-alt star-alt star-alt star-alt star-alt

"When you are serious about upgrading your space with a spa check in with my man Christian. Christian, provided us with the ideal solution for our space and budget on an accelerated timeline compared with any other option. Christian also provided a list of contacts for the pad installation and electrical hook up. After installed, Christian, personally walk..." Read more

3 years ago

Google review

Brian Lafazanos

Brian Lafazanos star-alt star-alt star-alt star-alt star-alt

"Start to finish, one stop shop, excellent product, fantastic service! You get what you pay for. Thank you, Kevin, for my dream hot tub!"

3 years ago

Google review

Valerie Mills

Valerie Mills star-alt star-alt star-alt star-alt star-alt

"Right from the initial visit to the Whitby location through to installation we have been very, very happy with our Jacuzzi hot tub purchase experience. Natalie has been a pleasure to deal with, knowledgable, customer-focused, consistently following up and keeping us informed throughout. Delivery was quicker than we expected, the inclusion of electrical made..." Read more

3 years ago

Google review

Angela Harrison

Angela Harrison star-alt star-alt star-alt star-alt star-alt

"Excellent working with James. The hot tub is absolutely amazing. Electrical guys were also amazing and the delivery guys! Could not ask for better customer service."

3 years ago

Google review

Marco Mucciarone

Marco Mucciarone star-alt star-alt star-alt star-alt star-alt

"I was very pleased and happy with the customer service when I purchased my first jacuzzi hot tub at the Vaughan location store. They were able to work within my budget and provided me with different options and styles to suit my needs. I would highly recommend anyone to invest in a jacuzzi hot tub and visit the Vaughan store."

3 years ago

Google review

Larissa Gagliardi

Larissa Gagliardi star-alt star-alt star-alt star-alt star-alt

"We had a great experience with Jacuzzi! From the initial sale experience to the installation. They were with us every step of the way. Will definitely recommend!"

3 years ago

Google review

Grant Connelly

Grant Connelly star-alt star-alt star-alt star-alt star-alt

"We recently received our jacuzzi Soul which arrived earlier than expected. Everything so far has been perfect with our tub. When contacted for questions about our first tub, the staff have been very quick to respond and were able to get the right answer even if they didn't know right away. We were back and forth about different tubs for months but really gla..." Read more

3 years ago

Google review

Stephen BELL

Stephen BELL star-alt star-alt star-alt star-alt star-alt

"After visiting 3 other hot tub stores I finally went to a Jacuzzi store. From the start, the sales person did not make the experience feel like a sales pitch, the simply told me about their Jacuzzi and did not compare it to anything else on the market like the previous stores I visited. What really interested me was their Jacuzzi for Life program, whether yo..." Read more

3 years ago

Google review

Tim Coverdale

Tim Coverdale star-alt star-alt star-alt star-alt star-alt

"Keri and I were extreemly happy with initial store meeting and professionalism explaining tubs, this led to purchase. Delivery and start up went well. We are happy with our tub."

3 years ago

Google review

Corrie Hodges

Corrie Hodges star-alt star-alt star-alt star-alt star-alt

"We LOVE our new hot tub. Jen had been a pleasure to work with, so professional and helpful, recommend 100%"

3 years ago

Google review

Tony Medina

Tony Medina star-alt star-alt star-alt star-alt star-alt

"From the moment I walked into the store until now, Freddy has been a wealth of information and the driving force behind the decision to purchase. This hot tub was purchased for my parents and knowing that I am overseas mostly, Freddy took the time to go visit my parents to their house and explain how to use the chemical products for the tub. This kind of cus..." Read more

3 years ago

Google review