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1,568 reviews
4.9/5 average rating
Patti Jones
Rachel Pekar
"We had a great experience with Jenn Gaetano from Jacuzzi Vaughan. We love the Jacuzzi tub and were amazed by the service. Like most goods these days, Jacuzzi's are in short supply and Jenn called us immediately when one that met our needs became available. She stayed late and answered all of our questions and did not use any pressure sales tactics. Jenn exp..." Read more
3 years ago
Google review
We The North
"You can trust"
3 years ago
Google review
Sandra Bradshaw
"I Purchased a 12 ft swim spa unseen very hesitant about this due to covid restrictions it was difficult to. say the least. I dealt with Ashley who was very helpful did a virtual walk about in the store explaining all showing me and giving me all the info I needed. I have never purchased anything like this before and was very scared. I did and it was all is f..." Read more
3 years ago
Google review
Jason Naylor
"TOP NOTCH service! Ashley was able to make the entire process very easy and was able to make the extra variables that come with a purchase like this easy to understand and was excellent with following up after delivery. Thank you! Would recommend for sure!"
3 years ago
Google review
Peter Sacco
"Barb Mowder recently helped us with the purchase of our new Jacuzzi J485. Barb attended to our every question from the first day we met in the showroom, knowing this was a big purchase for our family. She provided many creative ideas and solutions for us, making this purchase decision an easy one. Thanks again Barb, you're the best!!! :)"
3 years ago
Google review
Sina Lotfian
"Melanie was most helpful with helping us through right product selection for our purposes, organized everything from beginning to delivery. Delivery team was professional, punctual and flexible."
3 years ago
Google review
John Leonardo
"We received our new hot tub last week. Installation team was amazing. They kept us well informed of delivery dates and process. In addition, Stuart walked me through startup over the phone in a very easy concise process. Tub is a pleasure to use. Thanks Team"
3 years ago
Google review
Kamille Aguilar
"The staff at Jacuzzi Whitby are always friendly and helpful. Highly recommend!"
3 years ago
Google review
cj nunofyerbeeswax
"Knowledgeable , friendly people. Pleasure to deal with."
3 years ago
Google review
Catherine Aquilina
"Five star service all the way. I've had such a pleasurable experience with Barb who helped educate me on what to look for when purchasing a hot tub. Barb made the experience smooth, personable and very easy. She paid attention to detail and followed up with me regularly. I wouldn't hesitate to recommend Jacuzzi Vaughan to anyone who is in the market for h..." Read more
3 years ago
Google review
Annette Raper
"Melanie got everything organized from start to finish. Now enjoying the outside in my lovely hot tub and gazebos. Definitely worth a visit."
3 years ago
Google review
Koziorowski Family
"Jennifer Gaetano has done an amazing job for us! She has been quick to respond with any questions we had as well as keeping us posted on the arrival of our Jacuzzi. Spa school was great too! She spent a lot of time with us to make sure we understand the process! I already referred a family member and will continue to refer Jennifer Gaetano! Thank you Jen!"
3 years ago
Google review
Michael Contento
"Trying to deal with another COVID summer and 7-year-old twins, we recently made a family investment with a new Swim Spa so we can enjoy the summer in the backyard with the kids. Barb Mowder’s customer service from Jacuzzi Ontario who sold me the Swim Spa was nothing less than perfection. Barb went above and beyond to make sure my entire experience until..." Read more
3 years ago
Google review
Manny Figueiredo
"From the moment we walked into the Vaughan location the level of customer service and care is second to none. Jennifer Gaetano was the there every step of the way. It is so refreshing to feel that level of customer service. Thank you Jennifer for making this a great experience… not to mention, we love our new spa! Elizabeth & Manny"
3 years ago
Google review
Lanny Brass
"Fantastic service! Great products"
4 years ago
Google review
Brandon Caruso
"The customer service we received from Ashley is amazing. We went to multiple places and did a lot of research before buying a hot tub. Ashley was very quick to answer any questions we had and was able to guide us through the process very easily. Not only was the support great, the spa was delivered 2 months ahead of schedule, during a pandemic! The delivery..." Read more
4 years ago
Google review
Celine McDonald
"Working with Jennifer was amazing! She answered all of our questions, was incredibly knowledgeable, and made the process so easy. We can't wait to have our new pool!"
4 years ago
Google review
Solo Guitar Station
"We dealt with Jeniffer Gaetano. She was very helpful and knowledgeable. This is a hot market but we still felt like she wanted to take the time to help with our concerns. Thanks for everything."
4 years ago
Google review
Robin Raine
"We had an amazing Experience dealing with Mike at the Jacuzzi store here in London! He always responds and is very helpful. I would recommend them to all friends and family!!! Thank you so much!"
4 years ago
Google review
Rachel Foster
"Great overall experience with Jacuzzi, would highly recommend to anyone! Our sales rep Michael Boyle was very helpful throughout the entire process and was always available for questions and assistance. Seamless process from ordering to the delivery and no major backorder! Love our new Jacuzzi tub!!"
4 years ago
Google review
Justin Temple
"Amazing customer service from Freddy. He will respond to any questions or concerns you have through the entire process and gets back to you immediately! Even after the sale he will make sure you have all the training and info needed for your tub. He even came out on his day off to help me troubleshoot. He Also came out to the house to advise on where the lo..." Read more
4 years ago
Google review
Mike Holder
"Professional folks to deal with and my install went very smoothly. With the package I bought, their people took care of everything. Tub arrived when they said it would and I didn't have to nag or follow up many times."
4 years ago
Google review
Charla Khaloo-Zimmerman
"We purchased a swim spa and Barb was our amazing rep, she is knowledgeable and the few answers she didn't know she was honest about and called on her experts to get the answers. Barb was very responsive and pleasant to work with. She is professional and patient. The prices were reasonable. I would recommend Jacuzzi Vaughan."
4 years ago
Google review
Dawn Ellis
"This is our second Jacuzzi tub- would have kept the first one but it was part of the house sale! Now we are so happy we slightly changed models! Freddy in London was awesome and because of COVID restrictions he brought brochures out into the cold and windy day, and explained things so well we bought our tub the same day! Delivery was delayed by 6 weeks -..." Read more
4 years ago
Google review
"Isaac White was our maintenance service provider and we could not have been more pleased with his prompt , efficient and pleasant demeanor...we had a truckload of questions and he answered each and every one of them..highly recommend this gentleman."
3 years ago