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1,568 reviews
4.9/5 average rating
Yasser Massimi
mneal 779
"Simply amazing from start to finish! First off, Shaney with Sales, followed by Melanie with support/guidance along the way and Shawn in Shipping/Receiving. The process was super smooth and can’t thank this team enough. The Nordic Spa 110v at this price point is perfect for your families - my kids are in it nonstop. Thanks again - great team and feel very..." Read more
4 years ago
Google review
Heather McCallum
"We have had our hot tub serviced a few times by Jacuzzi and have been very impressed. Staff are polite, answer our questions, teach us and clean up after themselves. I highly recommend their service."
4 years ago
Google review
Rob Hird
"Super happy with the appointment I had. I didn't know anything about our hot tub as it came with our house when we moved in. The team came out and did what they could but after testing filling it up, it turned out that some pipes has burst. The technician was great at sharing as much information as he could and even gave recommendations on brands and options..." Read more
4 years ago
Google review
K OS
"Good COVID Precautions and I felt the guy was pretty upfront with their offerings!"
4 years ago
Google review
Ernie Colosimo
"To the great folks at the Jacuzzi Burlington store, the customer service is second to none! always helping as soon as there is any small issue. Thank you so much for all you do and caring for the loyal customers! we love our tub and will always stay with Jacuzzi, cant wait to see the new models! :)"
4 years ago
Google review
Derek Dasilva
"Salesman was exceptionally helpful and willing to go the extra mile to help"
4 years ago
Google review
Gia S
"I just purchased my first hot tub from Alissa at Jacuzzi Whitby and had THE BEST Experience! Alissa was very helpful, listened to what I was looking for and made the perfect suggestion...I LOVE my hot tub, it exceeds my expectations. I really appreciate all the follow-up calls with excellent customer service. I highly recommend Jacuzzi Whitby and it was an..." Read more
4 years ago
Google review
Darwin Caswell
"The service technician was not only prompt but was very knowledgeable about our hot tub and the issues we were having. Making the choice 5 years ago to go with a Jacuzzi brand was the best decision we made. I would recommend Jacuzzi and their team to anyone looking at getting a hot tub for their family. Darwin & Jeannie Caswell Peterborough Ontario"
4 years ago
Google review
Tamed By Sara
"Best experience highly recommend. Mike was phenomenal he had tons of knowledge and was super helpful to make sure I found the perfect tub for me and my family. He went beyond my expectations and insured I had every bit of knowledge in order to make the right purchase. The delivery was seamless easy and clean."
4 years ago
Google review
Devon Powell
"Excellent customer service, very easy process purchasing our hot tub. Alissa was amazing and very helpful and knowledgeable. Would not hesitate to recommend this team to anyone looking to buy a hot tub."
4 years ago
Google review
Gannon Coughlin
"Just had our J-385 delivered wow what a tub soooo happy with it. Freddie and his team were awesome and are still a phone call away while we learn about the chemicals."
4 years ago
Google review
Rebecca Craig
"Barb was absolutely amazing! We had a bad experience with another company and ended up with no hot tub. I was honest with Barb about my apprehensions and she went above and beyond to make sure I wasn’t disappointed but more importantly when she said this is your delivery date it was! Delivery and installation was seamless. Thank you so much for making this s..." Read more
4 years ago
Google review
Leader Landscaping
"Excellent experience, start to finish."
4 years ago
Google review
Ben Wakaruk
"We purchased our hot tub through Jacuzzi Vaughan in the middle of November and as promised it was delivered by December 31st - and we've been loving it ever since. Although we considered several other manufacturers, there was no comparison - the quality of service together with the speed of delivery really set Jacuzzi Vaughan apart. Barb Mowder came in pa..." Read more
4 years ago
Google review
brad McVety
"Ordered a hot tub from Brendan Hambleton back in November but because of COVID was told it probably wouldn’t come until May but to my surprise it was here the beginning of February. Delivery was fast and painless, and Brendan called and walked me through the start up and all the chemicals I received. A day after I got it the lights started to flicker on it..." Read more
4 years ago
Google review
Vincent Harrison
"I have been in contact with Jacuzzi Hamilton for months on and off now deciding which spa brand to go with. We have decided to go with Jacuzzi as our salesperson Freddy Parreira has been exceptionally helpful and prompt with answers to our abundant amount of questions we’ve had over the past few months making our decision, Freddy has made it clear that the s..." Read more
4 years ago
Google review
Andre Favron
"Having recently purchased a hot tub directly from Jacuzzi (installed a little over a month ago) I can honestly say that the entire process, and now the installed product itself far exceeds my hopes, let alone my expectations. I have learned that not only are they the originators of the entire hot tub industry with decades of experience but they act like they..." Read more
4 years ago
Google review
Revital Wanono
"Alissa was really wonderful. She was helpful and knowledgeable able able to accommodate all of our requests. All of her responses were timely and clear. Looking forward to getting our spa."
4 years ago
Google review
Julie Zikman Toporoski
"Excellent sales and customer service support on a high demand product at a high demand time. Hot tub arrived in a timely fashion and all my questioned have been and continue to be answered."
4 years ago
Google review
Lucian Sicoe
"Sales person Lauren dit everything possible to deliver the excelent product (Hot Tub Jacuzzi J-245) in time and as promised. We are very happy with the product and was an excellent Christmas gift for our family."
4 years ago
Google review
Tamara Trotman
"My husband and I purchased our first hot tub from Jacuzzi Vaughan and it was a great experience. You go by appointment and the staff show you all the options available and there are many. Mike assisted us and his level of knowledge on each tub was so in-depth it made our decision very easy. Mike is very friendly and had us laughing the entire appointment..." Read more
4 years ago
Google review
Chasing 7
"Excellent tub and service! Happy with my choice after owning previous tubs this one is the best by far!"
4 years ago
Google review
Francie Kane
"Jacuzzi Burlington is the BEST spa seller in the area. Easy to deal with and job completed in a timely manner."
4 years ago
Google review
Michelle Suppa
"We got the sanctuary corner sauna delivered last week. Since installation wasn’t available because of being in a Covid red zone we attempted to assemble it ourselves. Instructions weren’t always clear but I had watched a couple YouTube videos that helped. After 3 hours of fitting it together in a pretty tight spot in our basement it was done. Been using it e..." Read more
4 years ago
Google review
"Great hot tub and excellent service. Highly recommended"
4 years ago