Google 
1,568 reviews
4.9/5 average rating
Jim Canning
Mitch Champagne
"I have owned a Jacuzzi Hot Tub for over 7 years. I took advantage of the Jacuzzi for Life program and am very happy with the performance of the tub. As well, I have been very happy with the service that I've received from everyone including the in store staff all the way through to the maintenance technicians. I would recommend Jacuzzi Burlington to any..." Read more
4 years ago
Google review
Mike Lewis
"Put a call in on Friday and someone was at my place in the pouring rain to fix my issue."
4 years ago
Google review
Itay Shenkman
"very good service, amazing product"
5 years ago
Google review
Steve Macdonald
"This store is good, better then the Ancaster location. The company as a whole is a little lacking in some areas, almost like they are teetering on collapse at any moment."
5 years ago
Google review
Anita VanDerHoeven
"Very knowledgeable staff."
5 years ago
Google review
Robin Paisley
"Knowledgeable staff with a service first attitude. They are always available to help provide advice. We've had our hot tub for several years now and still make a point of seeing them for all of our supplies. They will be our first call when we need a new one."
5 years ago
Google review
Lorraine Bartolucci
"Great and fast service."
5 years ago
Google review
Brian Hurst
"Good service, the staff is very knowledgeable."
5 years ago
Google review
Ray Mohammed
"Friendly staff, always helpful and very knowledgeable on hot tub maintenance."
5 years ago
Google review
Brenda M
"Thanks to Michael Kitchen and his team for reaching out to me regarding my issues. My problems have now been rectified and resolved. I am pleased to know that Jacuzzi has personnel that are willing to take the time to listen to their consumers and sincerely help in any way that they can! I am loving my hot tub and feel confident going forward with any futur..." Read more
5 years ago
Google review
M M
"Always helpful and knowledgeable staff to support our maintenance supplies. We have a Nordic spa that has experienced chronic LED light issues since new. Our Jacuzzi store has been helpful but issue is still not resolved after multiple attempts at service over past 12-18 months. It appears to be a larger Nordic issue but would still like manufacturer or s..." Read more
5 years ago
Google review
Andrew Finn
"Whitby Jacuzzi store provided me with excellent service. The staff was informed professional and helpful. The product is excellent. I just purchased my second hot tub"
5 years ago
Google review
mark derro
"Staff are pleasant and professional..."
5 years ago
Google review
Paul Tibbett
"Friendly staff, good product selection, located conveniently in Whitby."
5 years ago
Google review
Kent Harding
"The service is great. Well stocked and a wide variety of after care products. Particularly enjoy the various aromatic spa salts they offer."
5 years ago
Google review
George Votruba
"Friendly, knowledgeable staff..stayed behind closing hours to accommodate us. We had to order a service call and staff was accommodating and helpful..Great SELECTION of products."
5 years ago
Google review
mary ann barnes
"We had a bit of a curfluffle in the beginning. We had chosen a tub at the Burlington location, preferred a different colour that came from the Ancaster store. We thought we’d be getting the same tub, same features as the the one we’d placed the order for in Burlington. Tub arrived was installed, set up perfectly. Electricians were outstanding. Never did find..." Read more
5 years ago
Google review
Dave Harrison
"Staff were friendly and helpful."
5 years ago
Google review
Derek Butt
"This store is not very big - so it isn't a browsing destination. Parking is easy - finding them a bit more difficult until you've been there - it is basically a big park of industrial stores - that are numbered in rows - so find the main entrance and then, you need the far East row, at almost the far south end of the row. Staff were very friendly and helpf..." Read more
5 years ago
Google review
Jason Rodgers
"Love our jacuzzi use it almost every day 😀"
5 years ago
Google review
Steve Darling
"Very supportive team. Initially there were some issues with product. Once notified they addressed the issues and corrected very quickly. Thank you"
5 years ago
Google review
Jason Dodds
"Awesome salesman and experience so far! Hope the after sales service is just as good"
5 years ago
Google review
Glenn Jarvis
"Great staff. Always friendly and knowledgeable."
5 years ago
Google review
Becky Noxell
"We had a great experience with the Jacuzzi Family and Mike Kitchen the day we came in. It was opening weekend and we had our kids with us, they kept our kids busy eating ice-cream and checking out all the hot tubs. They were very informative and knowledgeable on the Jacuzzi Brand. They helped us out and answered all out questions every step of the way i..." Read more
5 years ago
Google review
"Very knowledgeable"
4 years ago