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1,568 reviews
4.9/5 average rating
Julia Lee Flaherty-Marlatt
guido didomenico
"We received our spa pool on November 13 2024. The day we met Jennifer G. we never thought in one visit to the wellness Shop on Rutherford rd. that we were going to purchase the Spa pool that day. Jennifer G. captured our interest with her professionalism, knowledge patience and a great personality. We have been using our Spa pool at least twice a week even..." Read more
22 days ago
Google review
Mark J
"The service technician Greg was on time for the appointment and he explained what he was doing to repair the hot tub. It was a great experience."
23 days ago
Google review
Deepak Gidwani
"Delivery was great! Support was great! The team was and is available via text to answer any questions I have"
a month ago
Google review
Amanda Weber
"We recently purchased a sauna and had a great experience from our initial in store demo with Brendan to the install in our home. We now enjoy daily saunas and are very pleased!"
a month ago
Google review
Scott Davis
"We are extremely happy with our hot tub. We dealt with James at the Wellness shop who's customer service was amazing. The delivery company was super fast and efficient setting up the tub and installing the new cover. I highly recommend Wellness Shop at Jacuzzi London"
a month ago
Google review
Alice Struik
"We ordered our tub from Stuart at the Barrie store and he was always available to answer our questions. The tub arrived within 8 weeks and the mover team were very fast friendly professional and efficient as well as the electrical team. We absolutely LOVE our tub, the jets are wonderful and therapeutic. This hot tub will definitely help us get thru the Ontar..." Read more
a month ago
Google review
Sam Farrauto
"The best hot tub service I’ve ever dealt with. Very professional, courteous and most importantly, honest…"
a month ago
Google review
Mike Ball
"Customer service was great and provided a lot of information for us to consider before making any purchases Mike was very helpful making sure we got the right hot tub for our needs"
a month ago
Google review
randy walsh
"Excellent products, service, programs, Excellent selection of used three year old properly maintained hot tubs that were in the Hot Tub for life program. Seamless service start to finish. Sales, negotiations, communication, Service, delivery and hook up"
a month ago
Google review
Debbie Archambault
"Great products, I never have any issues with my spa. Amazing service too, quick delivery on anything I order. The technicians keep me informed every step of the maintenance service I get in the fall. And, they never try to sell me something I don't need. I wouldn't call anyone else."
a month ago
Google review
Claudette Williams
"Very professional, give care advice and suggestions. Thanks Wellness Shop"
a month ago
Google review
m g
"Great experience from the time of purchase though to delivery. Excellent after sale support. I will definitely recommend Wellness Shop to friends and family."
a month ago
Google review
Billy Gregory
"The level of service during and post sale was second to none. Zack and the rest of the team went above and beyond to accommodate a less-than-straightforward delivery. We have purchased both a hot tub and sauna on separate occasions and both times couldn't have been more pleasant. No pressure, very knowledgeable service. 100% would recommend to anyone."
a month ago
Google review
Scott DeLuca
"Troy was great, timely service and very professional Will definitely use again"
a month ago
Google review
doug davidson
"Great experience. Technician showed up as scheduled and diagnosed the issue in a timely manner. He was very knowledgeable about the equipment and quick to eliminate possible problems to get right to the issue at hand. He was very professional and quite personable. I would definitely recommend them for all your service needs!"
a month ago
Google review
Cam Smith
"Excellent work. Came when they were supposed to and did a great job replacing my circ pump for a reasonable price. Highly recommend these guys."
a month ago
Google review
Peter Shields
"From the first time I walked in to scope out tubs, skeptical and comparing many brands, to my second visit when I purchased the JLX, then to delivery, electrical, and the final home visit with spa school, we could not be happier. I would give 6 stars if only. Barb was amazing from start to finish, always available, constant communications. Thank you Wellness..." Read more
a month ago
Google review
Ed Osborne
"We had Joe Sousa come to sort out some minor problems on our hot tub today. He was very knowledgeable and had the issues sorted in minutes. Also , he was very polite and took the time to answer all of our questions re the operation of the tub. We were most impressed."
a month ago
Google review
Mary-Lou Osborne
"We had a fantastic sales experience with Kerry. She is quite knowledgeable, friendly, approachable and went out of her way to ensure we had the best experience. Thanks Kerry!"
a month ago
Google review
Klaus Prinzen
"I am a JFL member and the technicians they send out for service are always very professional and courteous. They offer great advise to help me keep my hot in perfect running condition. Highly recommend."
a month ago
Google review
laura centofanti
"We recently had a service appointment for our Jacuzzi 300 series hot tub, and I was truly impressed by Greg's expertise, knowledge, and helpful advice. He identified the issue in just a few minutes and took the time to explain exactly what went wrong. The service was exceptional, and I now feel confident in my ability to properly maintain my hot tub. Overall..." Read more
a month ago
Google review
Val Lis
"We are very happy with our new hot tub! Matt gave us excellent advice"
a month ago
Google review
Nancy Stead
"Barb did a great job from our first contact until we completed Spa School. She was patient with our questions and unforeseen delay. We would definitely recommend her to anyone we know seriously looking into buying a spa. Nancy and John Stead"
a month ago
Google review
Scott Nowack-Thompson
"Had an issues with FL-2 Error on our Jacuzzi Spa. Technician provided exceptional service to replace the flow pressure sensor that fixed our issue and also was very knowledgeable and provided great insight to help us manage and improve the performance of our Jacuzzi Spa. Thank you!"
a month ago
Google review
"Barb has been outstanding! Not only was she extremely professional but also very caring- Barb went above and beyond to ensure that we had both a positive experience and firm comfort level with our swim spa that we purchased- I am beyond grateful ."
22 days ago