Google 
1,568 reviews
4.9/5 average rating
Dave McGibbon
Tania De la Rocha
"Best service experience I've ever had! (J425) We were shopping for a hot tub and got referred to Melanie Fogolin by a friend, we were looking to get information and we ended up closing the deal within an hour, she was the most amazing product advisor, she gave us an excellent deal and made us feel that we didn't need to have a worry in the world after making..." Read more
5 years ago
Google review
Peter Ferrante
"Professional and knowledgeable staff made the buying decision easy. No high pressure tactics and quality of product is unmatched. Love it."
5 years ago
Google review
Ellyn Winters-Robinson
"Super pleased with our Jacuzzi purchase. The team was very professional and well coordinated. Installation was completely turnkey."
5 years ago
Google review
Mark Herman
"Absolutely amazing service! Installation was quick and easy. The team was polite and informative. I would absolutely recommend to anyone interested."
5 years ago
Google review
Ted Abraham
"Darren was great! Very helpful throughout the whole process."
5 years ago
Google review
Jeana Davis
"We had a great experience with Erin. She helped us get into the right spa for our family. Her customer service was awesome, and she was always very fast at getting back to us. We bought our tub during covid-19 and she Facetimed us and helped walk us through the process of getting the tub set up. Thank you Erin, we are very excited!"
5 years ago
Google review
Juan La Corte
"We contacted Melanie at Jacuzzi. We were referred to her through a friend. Since our first interaction she was great. She helped us navigate the different models and options available. We discussed placement with her and what our options were. Everything was over the phone but we felt an almost exclusive dedication to us; she responded very quickly and repli..." Read more
5 years ago
Google review
Nikki Bannister
"Absolutely wonderful company to deal with.. stayed within our budget.. they were quick and efficient when installing our hot tub.."
5 years ago
Google review
Jean-Francois Belanger
"Jacuzzi London offers great service. Do not hesitate to use the online support to contact them, they are very professional and will help you out to find a solution for you. Thanks to Sarah for the phone support!"
5 years ago
Google review
Brittany Healey
"Best customer service"
5 years ago
Google review
Steve Johnstone
"The benefit of dealing with Jacuzzi is that it is a proven product. They invented the hot tub. And the other nice thing is that the price you pay includes everything including the cover, electrical hookups, steps. No surprises, like you might find with their competitors."
5 years ago
Google review
Dave Rogowsky
"Alaina, was very helpful in my hot tub search. She worked within my budget without trying to over sell! Couldn’t believe how quickly the hot tub came to my house. Was tubbing within 4 days of my order."
5 years ago
Google review
Cindy Burchett
"Easy to order online. Order arrived as expected, on time and accurate."
5 years ago
Google review
Jennifer Carreiro
"Customer service at its finest! They really take care of their customers. Any time we’ve needed something our contact at the store is always willing to help. You aren’t only buying a hot tub, you are definitely buying customer service as well. We’ve never had to feel “alone” trying to figure out our hot tub when we became new owners. Highly recommend!!"
5 years ago
Google review
Patricia Bastasin
"We ordered supplies online to service our hot tub during the covid19 pandemic and we would happy that all our needs were met in a timely fashion."
5 years ago
Google review
cathy phillion
"Quick and accurate service"
5 years ago
Google review
Steve
"4 years have passed and my Nordic dp plus tub sold from George Lucas , has been the best investment ever and still running like a champ through all the seasons. Thank you Jacuzzi team"
5 years ago
Google review
David Angas
"From the moment I walked into the showroom to when my new hot tub was delivered and from the follow-up phone calls and emails I have received since, I have found the service to be professional, courteous and efficient. As a very satisfied customer, I would not hesitate to recommend Jacuzzi Burlington to anyone I know or who asks. David - Oakville,"
5 years ago
Google review
James Johnston
"Great sales staff, even remotely through the pandemic."
5 years ago
Google review
Adam W
"I purchased a hot tub from Jacuzzi a few years ago. My family absolutely loves the tub. It's easy to maintain, and we get a lot of use from it. We have had only two minor issues with the tub, and both times the service response was very fast, very professional, and not expensive at all. I would recommend Jacuzzi to anyone looking for a hot tub."
5 years ago
Google review
Terry Whelan
"Bought our hot tub just over a year ago and the after service and help from Mike and the London Jacuzzi team has been top notch. They are always available to answer questions and provide water tests when I remember to bring them by. I would definitely recommend Jacuzzi London for anyone looking for a hot tub or swim spa."
5 years ago
Google review
Jim Merza
"Great service both on line and follow-up!"
5 years ago
Google review
Rachel Travis
"Always amazing service and super knowledgeable!!"
5 years ago
Google review
Lincoln Marriner
"great location, friendly, knowledgeable and courteous!"
5 years ago
Google review
"I would recommend Jacuzzi Ontario to anyone looking. From the initial phone call from Erin Stephens, she answered all of our questions and found us the perfect Jacuzzi. Jacuzzi Ontario takes care of everything didn't have to call an electrician as it is taken care of and were great in wiring up our Jacuzzi, the delivery guys were awesome took the time to an..." Read more
5 years ago