Google 
1,568 reviews
4.9/5 average rating
Glenn Reid
Avi Sucharevski
"I recently purchased the J19 swim spa from Wellness Spa, and I couldn't be happier with the experience and the product! The Wellness Spa team was fantastic throughout the entire process—knowledgeable, patient, and always available to answer our questions. The installation went smoothly, and the team made sure we felt comfortable operating everything before t..." Read more
a month ago
Google review
Steve Rodgers
"The Wellness Shop team always does a great job on hot tub service. Their techs are very thorough, assuring that the tub is completely cleaned, filters replaced and that the right chemicals are added after refilling. they leave you feeling that the maintenace on the hot tub has been well looked after. And of course, the Jacuzzi hot tub is a great product."
a month ago
Google review
Kelly Judge
"We needed a repair done that was under warranty. Eric competently found the problem and we didn’t have to fight to get it covered. He was so energetic and positive; he gave us tips and suggestions as he worked that were so helpful to the continued operation and care of the hot tub."
a month ago
Google review
Carina Rosario
"I recently purchased a Jacuzzi and Infared sauna from the wellnessshop Vaughan. The experience was nothing short of world-class from start to finish. Christian, my salesperson, went above and beyond to ensure I found exactly what I was looking for. His expertise and attention to detail made the entire process enjoyable and stress-free. The quality of the pr..." Read more
a month ago
Google review
Jon Davis
"Great jacuzzi. Brendan the manager was super knowledgeable and answered all our questions. We love our new tub."
a month ago
Google review
Daniel Robinson
"Eric was on time. He was polite, knowledgable, helpful and made our service call a very pleasant experience. My wife and I are confident in his assessments Thank you Eric"
a month ago
Google review
Suzanne Cassel
"My husband shopped around, it it always came back to Jacuzzi. We bought a used 300 series hot tub and we love it! It’s like new! It was my husband really who wanted the hot tub. I was skeptical, but after spending time with James in store, all my angst and fears about hot tubs were alleviated. Even after buying it, I still wasn’t sure I would go in, well..." Read more
a month ago
Google review
Don McInnes
"I contacted this company through Fixmyhottub. When the serviceman arrived he listened intently to my concerns about my "no-heat" problem and failure of a diverter valve. After conducting a few tests, he quickly uncovered the problems and got my hot tub up and running in short order. Luckily he had the parts required to fix the problem in his truck. I wou..." Read more
a month ago
Google review
Catherine Kewarth
"Very happy with our experience at Wellness Shop at Jacuzzi Barrie. Kerrie was so informative, patient and helpful. No pressure sales which we really appreciated. It was great to be able to actually try out the hot tub before purchasing. Delivery and installation went smoothly. 10 out 10 experience. Loving our Jacuzzi hot tub!"
a month ago
Google review
Serena & Mario Moreau
"Great customer service, very knowledgeable."
2 months ago
Google review
Katie Jackson
"Professional and safe installation! Amazing to watch them move the swim spa!"
2 months ago
Google review
carmela i
"This was my first maintenance service experience and I am very happy with the service provided. Andrew was the service technician and he explained everything and gave me handy tips as well. I would definitely recommend using their maintenance services."
2 months ago
Google review
J Mac
"Great service always with very friendly and informative representatives. Would recommend 100%."
2 months ago
Google review
Burke Van Valkenburg
"Barb at the wellness shop showroom in Barrie made us feel very comfortable with this major purchase and challenging delivery. She arranged for us to do an in-store warm water test of the hot tub and coordinated a challenging delivery across our lake up our hill and into place. We are looking forward to many more years of good service like this."
2 months ago
Google review
Arran MacDonald
"⭐️⭐️⭐️⭐️⭐️ We had an incredible experience purchasing our swim spa from Christian at Jacuzzi Vaughan! From start to finish, he was knowledgeable, attentive, and genuinely committed to helping us find the perfect model for our needs. The swim spa has been amazing, and we’re beyond happy with our purchase. Christian made the whole process seamless and enjoyabl..." Read more
2 months ago
Google review
Sara @ Effortless Mortgage
"I worked with Matt and we purchase a J475. Great experience and very responsive"
2 months ago
Google review
Scott Mcilmoyle
"The service is second to none . Easy booking an appointment time for the tech to stop by. He sent an email the day before to confirm a window of time he would arrive. Called me on-route. Then called me after the hot tub was serviced with a verbal report then an email was received with it in writing. Great price also matched the service. Very Happy with the W..." Read more
2 months ago
Google review
Nichole de Gouw
"I haven't been to this location and didn't purchase my Jacuzzi from here, but I booked a summer maintenance package and wanted to give a shoutout to the technician! He was friendly and knowledgeable and showed me a few best practices when it comes to seasonal cleaning. His truck was stocked with a few sale items that were out of stock on the website too. I r..." Read more
2 months ago
Google review
Mathieu Bouchard
"outstanding customer service they do delivery perfectly every aspect from A to Z! i had some technical issue and my problem was take care and fix with no delay! special mention for Barb Mowder that help me out even after the closing hours and for Catherine that give me a custom invoice. don't hesitate to make business with them they are the pro for your saun..." Read more
2 months ago
Google review
Eiman Rahimi
"An expert team with extensive experience in maintenance and troubleshooting hot tubs, especially the Jacuzzi brand. Thank you team 👍🏻"
2 months ago
Google review
Kristina Sisic
"Michael Boyle was amazing to work with! His communication skills and honesty are outstanding. I will recommend this company to anyone"
2 months ago
Google review
Michael Hart
"Great service and quality product."
2 months ago
Google review
Randy James
"The technican was very helpful and professional , enjoyed information about our tub and recomendations. Also, the availablity of products they had available. The fact that he made sure we had what we needed that was covered under waranty, was greatly appreciated. Thank you to Troy."
2 months ago
Google review
DP Hunt
"Our experience with the Wellness Shop was outstanding! Everything went so smoothly without any added stress to us! The service was seamless, from the knowledgeable sales team to the very efficient delivery and setup crew. Including the follow-up meeting to explain how everything works was incredibly helpful. We highly recommend the Wellness Shop for anyone s..." Read more
2 months ago
Google review
"Our technician Joe was fantastic. Punctual, courteous and efficient. Thanks Joe"
a month ago